Mar 2, 2017, 10:28 pm
Last edit by: Richey66
Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:
Australia
Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)
Austria
Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)
Brazil
Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)
Cambodia
Park Hyatt Siem Reap - Park Suite King (March 2017)
China
Park Hyatt Beijing - Suite King (May 2018)
Colombia
Hyatt Regency Cartagena - Junior Suite King (March 2017)
Costa Rica
Andaz Papagayo - Andaz Suite (Nov 2017)
Czech Republic
Andaz Prague - Junior Suite (April 2024)
France
Park Hyatt Paris Vendme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendme - Park King Suite (Nov 2017)
Germany
Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)
Hong Kong
Grand Hyatt - Grand Suite King (May 2018)
Hungary
Prisi Udvar Hotel Budapest - Corner Suite (Oct 2022)
India
Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)
Indonesia
Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)
Italy
Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]
Japan
Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)
Malaysia
Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)
Mexico
Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)
Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)
Australia
Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)
Austria
Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)
Brazil
Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)
Cambodia
Park Hyatt Siem Reap - Park Suite King (March 2017)
China
Park Hyatt Beijing - Suite King (May 2018)
Colombia
Hyatt Regency Cartagena - Junior Suite King (March 2017)
Costa Rica
Andaz Papagayo - Andaz Suite (Nov 2017)
Czech Republic
Andaz Prague - Junior Suite (April 2024)
France
Park Hyatt Paris Vendme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendme - Park King Suite (Nov 2017)
Germany
Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)
Hong Kong
Grand Hyatt - Grand Suite King (May 2018)
Hungary
Prisi Udvar Hotel Budapest - Corner Suite (Oct 2022)
India
Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)
Indonesia
Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)
Italy
Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]
Japan
Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)
Malaysia
Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)
Mexico
Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)
Grand Hyatt Playa del Carmen King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King
Netherlands
Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)
Oman
Grand Hyatt Muscat - Grand Suite King (Dec 2017)
Russia
Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)
Singapore
GH Singapore - Grand Duplex Suite (Mar 2017)
Andas Singapore - Andaz Suite (August 2024)
South Africa
Hyatt Regency Cape Town (Jan 2023)
South Korea
Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)
Spain
Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)
Switzerland
Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)
Taiwan
Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)
Thailand
Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2
United Arab Emirates
Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)
United Kingkom
Hyatt Regency Churchill - Regency Suite King (August 2017)
Vietnam
Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)
Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)
USA
Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)
California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King
Netherlands
Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)
Oman
Grand Hyatt Muscat - Grand Suite King (Dec 2017)
Russia
Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)
Singapore
GH Singapore - Grand Duplex Suite (Mar 2017)
Andas Singapore - Andaz Suite (August 2024)
South Africa
Hyatt Regency Cape Town (Jan 2023)
South Korea
Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)
Spain
Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)
Switzerland
Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)
Taiwan
Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)
Thailand
Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2
United Arab Emirates
Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)
United Kingkom
Hyatt Regency Churchill - Regency Suite King (August 2017)
Vietnam
Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)
Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)
USA
Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)
California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)
Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)
Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)
Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)
Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)
Illinois
Park Hyatt Chicago - Park Suite (May 2017)
New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)
New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)
Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)
Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)
Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)
Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)
Illinois
Park Hyatt Chicago - Park Suite (May 2017)
New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)
New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)
Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)
Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)
Texas
HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)
Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)
Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)
Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)
Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)
World of Hyatt - Globalist Experiences [Tier Suite Upgrades]
Feb 19, 2024 | 8:46 am
#1321
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,932
What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.
What was particularly annoying here is the suite was available for booking via the app for 21k points per night.
Feb 19, 2024 | 9:01 pm
#1322
Join Date: May 2003
Posts: 6,403
What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.
Feb 19, 2024 | 10:07 pm
#1323
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,982
What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.
What was particularly annoying here is the suite was available for booking via the app for 21k points per night.
What was particularly annoying here is the suite was available for booking via the app for 21k points per night.
Hope you at least get a decent suite. I was able to find availability for a stay earlier this month to use up expiring SUAs. Cash booking though on a relatively inexpensive rate, so didn't encounter the same issue. Ended up getting a corner suite with a nice view of Puget Sound.
Feb 19, 2024 | 11:41 pm
#1324
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 5,351
As a lawyer who litigates contract disputes, I don't agree (at all) that passage says properties can distinguish award upgrade inventory from cash upgrade inventory. It's simply a statement of fact about the suite category that is eligible for suite upgrade awards (i.e., Standard Suite). Hyatt would have to be allowing properties to impose unwritten restrictions to allow properties to distinguish the two types of inventories.
What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.
What was particularly annoying here is the suite was available for booking via the app for 21k points per night.
What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.
What was particularly annoying here is the suite was available for booking via the app for 21k points per night.
Ive literally had multiple agents and supervisors read Hyatts policy word for word with me directly from Hyatt.com then say, Well thats not what I was told so I cant honor it. Like its literally written right there, you found it yourself on your companys website and its your own policy. It astounds me sometimes how these people can have such roles and fail so miserably in them.
Mar 12, 2024 | 3:47 pm
#1325
Join Date: Mar 2021
Location: SoCal
Posts: 385
Originally booked a king bed room on pts at the HR Lake Washington Seattle with 2 adults and 1 child.
Tried applying SUA via Twitter and the agent told me no suites were available despite what I remembered seeing.
I tried searching for the suite with 2 adults and 1 child and sure enough it didn't show. Changed my search to 2 adults only and the suite comes back.
I cancelled my original reservation and re-booked with only 2 adults. Twitter agent was able to quickly apply the SUA without issue.
Our son still sleeps in a crib or in our bed when we travel so the lack of a second bed is no issue. Just another quirk with how room occupancy is dictated.
Only presidential suite and standard king show up when booking with 2 adults 1 child
Despite the quirks, so far very happy with SUAs
Tried applying SUA via Twitter and the agent told me no suites were available despite what I remembered seeing.
I tried searching for the suite with 2 adults and 1 child and sure enough it didn't show. Changed my search to 2 adults only and the suite comes back.
I cancelled my original reservation and re-booked with only 2 adults. Twitter agent was able to quickly apply the SUA without issue.
Our son still sleeps in a crib or in our bed when we travel so the lack of a second bed is no issue. Just another quirk with how room occupancy is dictated.
Only presidential suite and standard king show up when booking with 2 adults 1 child
Despite the quirks, so far very happy with SUAs
Mar 13, 2024 | 12:06 am
#1326
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,768
Hyatt Centric Beale Street Memphis
3 nights, May 2024, Double Points for Members Rate.
booked base room, received "Beale Street Suite", other option would have been "Big River Suite"
Grand Hyatt Nashville
3 nights, May 2024, Double Point for Members Rate
booked base room, received "Executive Suite with 1 King Bed"
Hyatt Centric Fort Lauderdale Las Olas
3 nights, June 2024, Member Rate
booked base room, received "Centric Suite"
3 nights, May 2024, Double Points for Members Rate.
booked base room, received "Beale Street Suite", other option would have been "Big River Suite"
Grand Hyatt Nashville
3 nights, May 2024, Double Point for Members Rate
booked base room, received "Executive Suite with 1 King Bed"
Hyatt Centric Fort Lauderdale Las Olas
3 nights, June 2024, Member Rate
booked base room, received "Centric Suite"
Last edited by 59Impala; Mar 13, 2024 at 12:12 am
Mar 18, 2024 | 8:37 am
#1327
Join Date: Aug 2019
Posts: 181
Originally booked a king bed room on pts at the HR Lake Washington Seattle with 2 adults and 1 child.
Tried applying SUA via Twitter and the agent told me no suites were available despite what I remembered seeing.
I tried searching for the suite with 2 adults and 1 child and sure enough it didn't show. Changed my search to 2 adults only and the suite comes back.
I cancelled my original reservation and re-booked with only 2 adults. Twitter agent was able to quickly apply the SUA without issue.
Our son still sleeps in a crib or in our bed when we travel so the lack of a second bed is no issue. Just another quirk with how room occupancy is dictated.
Only presidential suite and standard king show up when booking with 2 adults 1 child
Despite the quirks, so far very happy with SUAs
Tried applying SUA via Twitter and the agent told me no suites were available despite what I remembered seeing.
I tried searching for the suite with 2 adults and 1 child and sure enough it didn't show. Changed my search to 2 adults only and the suite comes back.
I cancelled my original reservation and re-booked with only 2 adults. Twitter agent was able to quickly apply the SUA without issue.
Our son still sleeps in a crib or in our bed when we travel so the lack of a second bed is no issue. Just another quirk with how room occupancy is dictated.
Only presidential suite and standard king show up when booking with 2 adults 1 child
Despite the quirks, so far very happy with SUAs
Staying at Hyatt Regency Phoenix for work Conference this week. Wanted to use a SUA. For months now, the middle day of conference has been sold out (strangely). Now, they have availability that day, including multiple suite types. BUT........they are a part of a "$50 Food and Beverage credit" promo. Twitter said "Please note that the suite must show available under the Standard Rate and cannot be a part of any promotional rates. In checking the availability the suite is not available at this time to confirm the upgrade. The only room type showing available at this time is the 2-Queen Beds. However, please feel free to continue to check with us prior to your arrival as this availability can change. Otherwise, the hotel will do their best to accommodate the request for an upgrade, which will be based on availability at the time of arrival."
The $50 seems so small and nominal as to have just been added to thwart this type of upgrade. I get it, to have the best chances you have to book stuff 12-13 months out. But I would really like to be able to be 4-6 months out and have the ability to use my suite upgrades, otherwise going to be another year where at least some go unused.
/rant
Mar 18, 2024 | 12:09 pm
#1328
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,932
I've never booked that far in advance and haven't had much difficulty burning all my SUAs the past few years. It does depend on the property and timing. Phoenix in March I could see being a challenge.
Mar 29, 2024 | 1:54 am
#1329
Join Date: Dec 2021
Programs: World of Hyatt Globalist
Posts: 335
Suite upgrade award / 8 nights booking
Hello,
anybody has an idea, what happens, if I want to apply a SUA on a 8 nights booking?
Is it not possible? Or does it mean we have to move for one night?
What are the experiences/rules?
I found in the T&C:
"Suite Upgrade Awards count toward the night for which the award was redeemed, regardless of the length of stay. "
Which would mean, you can apply a SUA to a 8 nights booking but probably have to move for one night, right?
Thanks
anybody has an idea, what happens, if I want to apply a SUA on a 8 nights booking?
Is it not possible? Or does it mean we have to move for one night?
What are the experiences/rules?
I found in the T&C:
"Suite Upgrade Awards count toward the night for which the award was redeemed, regardless of the length of stay. "
Which would mean, you can apply a SUA to a 8 nights booking but probably have to move for one night, right?
Thanks
Mar 29, 2024 | 1:58 am
#1330
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,768
is the cost very high to book the 8th night directly in the suite? Sometimes worth it. I have done so in similar situattions.
Mar 29, 2024 | 2:54 am
#1332
Join Date: Aug 2008
Location: SIN
Posts: 867
Book the 7 nights for the TSU
Book the last night at the end for the 6000 points standard suite upgrade award.
Advise Front desk prior to arrival that these reservations are back to back. You shouldn't have any issues after that.
Mar 29, 2024 | 3:12 am
#1333
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 5,351
Book the 8 nights. If you have Globalist concierge, get them to split to 7 nights + 1 night reservations within the same rate
Book the 7 nights for the TSU
Book the last night at the end for the 6000 points standard suite upgrade award.
Advise Front desk prior to arrival that these reservations are back to back. You shouldn't have any issues after that.
Book the 7 nights for the TSU
Book the last night at the end for the 6000 points standard suite upgrade award.
Advise Front desk prior to arrival that these reservations are back to back. You shouldn't have any issues after that.
A concierge will not be able to keep the rate for multiple reasons.
1) Its outside of Hyatts policy to book 7 nights + 1 night and apply a Suite Award. I have tried this and was told they have no choice and must rebook as one reservation.
2) If the rate is only available for 8 nights then when they book as 7 + 1 it will not provide that rate, they will not manually change the rate for you at all.
If your MHC is doing this for you please let me know their name in DMs so I can request them to be my MHC going forward! I have tried similar requests a dozen times and been denied each time.
Mar 30, 2024 | 8:14 pm
#1334
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,034
Odd application of TSU
I booked a 4 night award and called in to apply the TSU.
After the call, I noticed that the agent canceled my original booking and returned my points.
She then created a new booking noting the TSU. I got a confirmation email of this new booking but it's not showing on my account.
Never seen this before with my other bookings. Is this the correct process?
After the call, I noticed that the agent canceled my original booking and returned my points.
She then created a new booking noting the TSU. I got a confirmation email of this new booking but it's not showing on my account.
Never seen this before with my other bookings. Is this the correct process?
Mar 30, 2024 | 9:02 pm
#1335
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,070
I booked a 4 night award and called in to apply the TSU.
After the call, I noticed that the agent canceled my original booking and returned my points.
She then created a new booking noting the TSU. I got a confirmation email of this new booking but it's not showing on my account.
Never seen this before with my other bookings. Is this the correct process?
After the call, I noticed that the agent canceled my original booking and returned my points.
She then created a new booking noting the TSU. I got a confirmation email of this new booking but it's not showing on my account.
Never seen this before with my other bookings. Is this the correct process?
