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World of Hyatt - Globalist Experiences [Best Room Available incl. Standard Suites]

World of Hyatt - Globalist Experiences [Best Room Available incl. Standard Suites]

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Old Dec 30, 20, 6:28 am   -   Wikipost
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This thread is for the World of Hyatt Globalist members to share the experience of room (suite in particular) upgrades members receive at various Hyatt hotels and resorts. This is not about the suite upgrade by using TSU (Tier Suite Upgrade) certificate. It is discussed in a separate thread. https://www.flyertalk.com/forum/hyat...-upgrades.html

All WoH members receive two (2) Tier Suite Upgrade (Suite Upgrade Awards) certificates by reaching 50 Qualifying Nights or 80,000 Base Points Milestone Awards. By reaching 60 Qualifying Nights or 100,000 Base Points Milestone Awards, all WoH members also received two (2) additional Suite Upgrade Awards (TSUs) to a total of four (2) Suite Upgrade Awards (TSUs) each year. By earning the last Milestone Awards, the WoH member also reaches WoH Globalist status and receive other elite benefits.

By using the TSU awards, the suite upgrade (to standard suite) can be confirmed at booking or any other time before check-in. Most likely only standard suite can be confirmed. Without using the TSU awards, room upgrade normally can't be confirmed.

According to WoH membership terms, https://help.hyatt.com/en/hyatt-term...dges_terms#/VC

(c) Best Room Available: Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including Standard Suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. Best-room-available benefit includes only Standard Suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Premium, Specialty, Premier, Presidential, Diplomatic, and other suites other than Standard Suites are not included in this benefit. Not valid at Caption by Hyatt, Hyatt Place, Hyatt House, Destination Residences, or Hyatt Residence Club hotels and resorts.

Some Hyatt properties will automatically recognize WoH elite status and inform member about the room upgrade opportunity. If room upgrade is not mentioned at check-in time, then member needs to request at check-in time or any other time before room is assigned.

Small Luxury Hotels does not recognize most of the WoH elite benefits. So often, room (suite) upgrade is declined.


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Hotels that have offered Standard-or-higher Suite Upgrades or Best Room to Globalists Without Prodding
US properties:
Andaz 5 Ave - June 2017, 1 night on points
Andaz 5th Ave - October 2017, 2 nights paid / Feb 2018 1 night paid upgrade from Andaz Suite to Buttonwood Suite
Andaz Maui - November 2018, 3 nights paid proactively upgraded to deluxe ocean view suite
Andaz San Diego - Sep 2018, 3 nights.
Andaz Weho - April 2017, 1 night
GH Denver - April 2018, 3 nights, booked entry-level 2 queens, upgraded proactively to king executive suite
GH DFW - April 2017, 2 nights (executive suite) / 5 nights (1 night free cat1-4, 4 at member rate) December 2017
GH Kauai Resort and Spa - June 2017, 4 nights, points, Ocean view suite even with hotel sold out
GH New York - Jan 2018, Executive King on a very low government rate
GH San Diego - August 2017, 1 night, connected suite
GH Seattle - March 2017, 1 night / March 2017, 2 Nights (P&C)
HH El Segundo / LAX - March 2017, 1 night - 2 BR apt
HP Asheville - June 2017, 1 nights ("groom suite")
HP Branchburg NJ - March 2018 - booked Studio Queen four 4 nights. Proactively upgraded to 1BR King.
HP Fair Lawn/Paramus - July 2017, 1 night moved to high floor (different booking class)
HP Minneapolis Downtown - March 2017, 1 night
HR ABQ Huge hospitality suite. 3 nights, May 2017
HR Atlanta - Mar 17, 1 night; Aug 4, 17, 2 nights, Jan 2020 1 night
HR Atlanta Buckhead- April 2017, 1 night
HR Atlanta Perimeter/Villa Christina - June 2017, 2 nights; Aug 2017, 2 nights to Villa Suite
HR Boston - March 2017, 2 nights
HR Chicago - August 2017, 1 night upgraded into junior suite
HR Chicago O'hare - January 2018, 1 night upgraded into Plaza Suite
HR Clearwater Beach - April 11, 1 night, upgraded ro 2 Queen Suite Partial Water View, standard suite
HR Denver Tech Center - December 2017, 1 night upgraded to Presidential Suite!
HR Grand Cypress - November 2017, 2 nights to Executive Suite
HR Houston (Downtown) - April 2017, 1 night
HR Huntington Beach - Mar 17, 2 nts, Presidential Suite - abs incredible!!!
HR Indian Wells - March 2 nights
HR Jersey City on the Hudson - Sept 2017, 1 night, Hudson River View room (suites sold out).
HR Maui. Nov 2018, 3 nights. Palace Suite (!!!)
HR McCormick Place (Chicago) May 2017, 1 night. Skyline Suite
HR Minneapolis - March 2017, 3 nights; June 2017, 3 nights, Park Suite
HR Orange County - Mar 2017 (3 nights) / March 2017. Presidential Suite!
HR Pier Sixty-Six - March 2017. Best room available. Jr Suite Tower Double
HR Pier Sixty-Six-May 2017. Mercedes Suite (Beautiful room)
HR Santa Barbara - Mar 2017, 2 nights, 2nd suite upgrade in dozens of stays.
HR Santa Clara - Mar 2017, 2 nights, high-floor balcony. FD asked at check-in.
HR Sarasota - Mar 2017. Connecting door to great living room & balcony. Day-ahead reservation change showed upgrade.
HR Savannah - Apr 2017. Suite upgrade @ check-in, NOT facing river though.
HR Tulsa -- Dec 24-25. 1 night (on pts)
HR Tysons Corner - Apr 2017.
HR Westlake Village - March 2017, 1 night, high-end suite.
PH New York - April 2017, 3 nights
PH New York - July 2017, 1 night-Studio Suite / 2 nights - Terrace Suite
PH Washington DC - Mar 2017, 4 nts. Jr Suite, better suites were available.
Hyatt at Olive 8 - March 2017, 1 night
Hyatt Centric Fishermans Wharf - May 2018, 1 night, Executive Suite
Hyatt Centric Park City - July 2017, 4 nights (sold out), 2-Bedroom Condo
Hyatt Centric Santa Barbara - October 2017, 2 nights, Santa Cruz Suite
Hyatt Centric Times Square - May 2017, 1 night (sold out), Deluxe View Suite
Hyatt Herald Square (NYC) - February 2017, Presidential Suite
The Hyatt Lodge at McDonalds Campus - March 2017, 2 nights

Non-US properties:
Andaz Shanghai - March 2017, 2 nights
Andaz Ottawa - August 2017, 1 night ; April 2018, 5 nights
GH Bali - March 2017, 2 nights
GH Beijing - 2 nights, 4 nights March 2017. Upgraded without asking at check in.
GH Erawan Bangkok - May 2017, 1 night, Premier Suite
GH Guangzhou - April 2017, 1 night, Grand Suite King
GH Jakarta - May 2017, 2 nights, cash + points stay
GH Muscat - May 2017, 1 night, Grand Suite King
GH Playa del Carmen - Dec 2020, 7 nights, WFH rate, 2 rooms, both Grand Suite King in the center of the bridge without asking.
GH Singapore - May 2017, 3 nights, cash + points stay
GH Taipei - April 2017, 3 nights. Premier Room (Jr Suite) without asking.
Hyatt Capital Gate UAE - October 2017, 1 night Capital Suite, second room upgraded to connecting Deluxe Room
HP Bangkok Sukhumvit - June 2018, 1 night, King Suite
HP London Heathrow Hayes, November 2017, 1 night, King Suite
HR Amsterdam - 2 nights October 2017, upg to Reg Suite; 1 night May 2019, upg to Reg Suite
HR Belgrade - 4 nights March 2017, Upg to Reg Suite
HR Calgary - Sept. 2017, upg to Exec Suite
HR Danang - 3 nights May 2017, Regency Executive King suite
HR Dar es Salaam, Jan 2020, 1 night, Regency Suite
HR Istanbul Atakoy - April 2017, 1 night
HR Johannesburg - March 2019, 3 nights, 2 rooms (one C+P and one GOH), both upgraded to standard suite
HR Kathmandu - April 2017, 3 nights, Regency King Suite (P&C); June 2018, 8 nights (points)
HR Köln - May 2018 - Proactively upgraded to suite
HR Mexico City - May 2017, 1 night, Regency Suite King
HR Mexico City - Dec. 2018, 3 nights, Presidential Suite
HR Phuket Resort - March 2017, 2 nights, Deluxe 2 Bedroom
HR Sharm el Sheikh - October 2017, 4 nights, Club Deluxe (Offered Regency Suite and declined)
HR Thessaloniki - August 2017, 7 nights Regency Suite (red wine and fruit amenities replenished daily)
HR TST (Kowloon/Hong Kong) - July 2017, 1 night, Regular Suite
HR Tokyo - April 2017, 1 night
HR Toronto - September 2017, 1 night. Upgraded to one bedroom suite
HR Vancouver - April 2017, 4 nights
Hyatt London Churchill - Dec. 2018, 1 night, Executive Suite. October 2019 Regency Executive Suite
PH Abu Dhabi Saadiyat - April 2017 - 1 night (Park Terrace Suite, one up from standard suite, pre-PH Buenos Aires - May 2017, 1 night, Park Deluxe Suiteassigned prior to arrival)
PHH BKK - 1 night, Park Corner Deluxe (Hotel sold out)
PH Busan, 2 nights, Park Oceanview suite
PH Hamburg - 2 nights Dec 2019, Junior Suite
PH Hyderabad - 2 nights March 2017
PH Istanbul - 4 nights March 2019, Park King Suite
PH Milan - June 16, 2017, 1 night - not given a suite, but "upgraded" to a deluxe room with a terrace.
PH Saigon - Oct 2017, 2 nights (P&C), Initially given deluxe room. Upon asking to speak to a manager I was given an Executive Suite.
PH Seoul, 2 nights May 2017, Park suite
PH Siem Reap - 3 nights Jan 2020, Park Suite King
PH Tokyo - March 1st 2017, 3 nights / April 2017, 1 night
PH Vienna - July 2017, 1 night (P&C), Park Suite View
PH Zurich - March 2017, 1 night; June 2017, 1 night
PH Zurich - December 2019, 1 night, Ambassador Suite (specialty suite!,)
PH Zurich - December 2020, 2 nights, Park Corner Suite (premium suite!)

Better Room Not Proactively Offered But Was Available After Prodding
US properties:
GH San Francisco - Mar 17 / 1 night
GH Washington DC
HR Bellevue, WA - July 2017, suite, 1 night
HR Denver Convention Center - March 2017, 2 nights - April 2017, 2 nights
HR Houston Downtown - February 2020, 1 Night Upgraded to Imperial Suite
HR LAX
HR Orlando Airport - June 2017, 1 night, connecting parlor to make a huge suite
HR Princeton-March 2017/ 2 nights
HR San Francisco March 2017 3 nights; Nov 2018 2 nights
HR Santa Clara - March 2017 / 2 nights (balcony king)
HR Waikiki-April 2017/2 nights - prodding got an Ocean View 10th floor
Hyatt ABQ March 2017 1 night
Hyatt Centric French Quarter July 2017 3 nights
Hyatt Centric The Pike Long Beach - March 2017 / 1 night
PH New York - March 2017 / 1 night
PH New York - October 2017 / 5 nights

Non-US properties:
Andaz Shanghai - March 2017 - 4 nights. Asked for and was offered a King XL room (Jr Suite) on a low floor. This room was not offered because I have "high floor" preference in my Hyatt profile according to the check-in agent.
GH Berlin
HR Churchill - March 2017 / 1 night
HR Montreal -March 2017 / 1 night
HR Sydney 2x
HR TST Hong Kong - April 2017/June 2017. On both two-night stays, not proactively upgraded, but was offered upgrade only for second night when asked.
PH Tokyo - December 2017 / Globalist Free Night Award after two revenue nights using Tier Suite Upgrade
PH Paris - March 2017/ 1 night

Better Room Denied Even After Prodding, But Was Available on Hyatt.com (*)
HP Fair Lawn/Paramus - October 2017, 1 night
Andaz 5th Avenue (2 incidents)
Andaz Singapore - November 2017 / 1 night (given Deluxe View King, both Studio and King Suite rooms were available)
GH Denver - March 2017 / 4 nights
GH Denver - AUG 17/ 2 nights
GH Fukuoka, June 2017
GH SF
HR Perth - May 2017 / 3 nights (Given base room, even though suites and river view rooms were avail)
HR Santa Clara - March 2017 / 3 nights (balcony king showed avail)
Hyatt Centric French Quarter - 2 nights March 2017
Hyatt London Churchill over 3 stays in May, June and July - not offered, suites avail to book, given small room
HR Osaka - April 2019, 2 nights

* Available on hyatt.com may/may not equate to room actually being available in the event the hotel was overselling room and/or already "soft"-allocated the room to another Globalist.
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Old Feb 25, 17, 6:01 am
  #1  
Moderator: Hyatt Gold Passport & Star Alliance
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Join Date: May 1998
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World of Hyatt - Globalist Experiences [Best Room Available incl. Standard Suites]

From the T&C's

(c) Best Room Available: Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including standard suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. Best-room-available benefit includes only standard suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Specialty, Premier, Presidential, Diplomatic, and other suites other than standard suites are not included in this benefit. Not valid at Hyatt Place, Hyatt House, or Hyatt Residence Club hotels and resorts or at M life Resorts.
Markie is offline  
Old Mar 1, 17, 6:07 am
  #2  
 
Join Date: Apr 2015
Programs: CX - Gold, EY- Plat, HGP - Diamond, Accor - Plat, SPG - Gold, IHG - Plat Amb
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Just got upgraded to a Suite at HR. Went in all armed with Basic Suite availability for my stay, as shown on the new WOH App. Turns out it was unnecessary and they bumped me up without asking. So far so good.

Edit: Small caveat, they didn't have the standard sheet of benefits for Globalists printed off yet.
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Old Mar 1, 17, 6:20 am
  #3  
 
Join Date: Jul 2002
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Originally Posted by KC01 View Post
Just got upgraded to a Suite at HR.
Which HR? I think it would be helpful to name specific properties on this thread.
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Old Mar 1, 17, 6:39 am
  #4  
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At some Hyatts, I've already been getting upgrades to standard suites and even beyond on a fairly regular basis, although I recognize that under HGP this was above and beyond treatment. OTOH, I've had Hyatts (I'm looking at you, Atlanta Midtown) refuse to give me an available deluxe king when I booked a standard king, even when lots of deluxe kings as well as junior suites were available for my stay.

I don't expect WOH to be any different.

ADDED: I've also been getting free suite upgrades at certain HPs and even a HH.

Last edited by MSPeconomist; Mar 1, 17 at 7:18 am
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Old Mar 1, 17, 6:44 am
  #5  
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I think this thread would be more helpful to us, if people indicated the name/location of the specific hotels as we move forward with WOH.
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Old Mar 1, 17, 7:13 am
  #6  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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Anyone have the new globalist phone number; they took down the old one )diamond)
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Old Mar 1, 17, 7:40 am
  #7  
 
Join Date: May 2015
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Originally Posted by beachfan View Post
Anyone have the new globalist phone number; they took down the old one )diamond)
Please note +14029521125 ( Globalist Line)
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Old Mar 1, 17, 7:41 am
  #8  
 
Join Date: Jan 2008
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No 800 number?
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Old Mar 1, 17, 8:00 am
  #9  
 
Join Date: May 2015
Location: Pune ( India) / London (UK)
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Originally Posted by antonius66 View Post
No 800 number?
Toll -free No. is 18002331234 ( For U.S., Canada & Caribbean )
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Old Mar 1, 17, 10:38 am
  #10  
 
Join Date: Jul 2014
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That is the general number. The new Globalist number is 888.994.9288
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Old Mar 1, 17, 2:41 pm
  #11  
 
Join Date: Aug 2009
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Originally Posted by joey965 View Post
That is the general number. The new Globalist number is 888.994.9288
I haven't called it but that number (x-9288) is what the app is showing to me. For some reason can't add WoH card to Apple Wallet though.
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Old Mar 1, 17, 3:20 pm
  #12  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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Originally Posted by Rusdude View Post
I haven't called it but that number (x-9288) is what the app is showing to me. For some reason can't add WoH card to Apple Wallet though.
can you please point out where on the app? I tried this morning and couldn't find anything about the general number. Oh yes and a customer's service number that was broken

thanks!
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Old Mar 1, 17, 8:42 pm
  #13  
 
Join Date: Aug 2009
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Originally Posted by beachfan View Post
can you please point out where on the app? I tried this morning and couldn't find anything about the general number. Oh yes and a customer's service number that was broken

thanks!
On an updated iOS app (rolled out today, March 1 - icon says World of Hyatt) go to More (three dots in bottom-right corner) -> "Contact Hyatt" -> (wait) -> after 10-15 seconds you will see "Globalist Line" heading and +1 888 994 9288 phone number.

Hope that helps!
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Old Mar 1, 17, 9:37 pm
  #14  
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My first stay as a Glob is at the Hyatt LAX. I stayed here several times when it was a Concourse Hotel, under the Hyatt chain. I was routinely upgraded to a suite. Today for the first time I did not receive a suite. I was told that they only have 15 suites and they were all booked.
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Old Mar 1, 17, 10:02 pm
  #15  
 
Join Date: Nov 2009
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Checked into the Regency Downtown Denver and was only offered a normal room after I verified that base suites were available. Had to ask and go back and forth for the upgrade. Definitely not the smooth way this "great" new program was pitched.
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