Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Feb 19, 2024, 8:46 am

#1321

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,478

Quote:

Originally Posted by 59Impala

I do not know if it has changed, but it does somehow confirm the agent's position.

As a lawyer who litigates contract disputes, I don't agree (at all) that passage says properties can distinguish award upgrade inventory from cash upgrade inventory. It's simply a statement of fact about the suite category that is eligible for suite upgrade awards (i.e., Standard Suite). Hyatt would have to be allowing properties to impose unwritten restrictions to allow properties to distinguish the two types of inventories.

What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.

What was particularly annoying here is the suite was available for booking via the app for 21k points per night.

gregorygrady, surikatina, Sydneyberlin and 3 others like this.

Feb 19, 2024, 9:01 pm

#1322

gregorygrady

Join Date: May 2003

Posts: 6,359

Quote:

Originally Posted by Kacee

What is actually going on is properties (others have been reported) are taking advantage of the fact that the system can't confirm a suite upgrade on an award, which means the agent must call the property to confirm the upgrade with the property, to deny upgrades in violation of T&C. That's why the supervisor was able to immediately confirm my upgrade when I switched it to a cash reservation - she required no approval from the property to do that.

Hyatt really needs to fix this. I cringe when I hear the agent on the Glob line saying they have to call the property cuz I know it's now a crapshoot whether or not the property will decide to grant me the Confirmed Suite Upgrade. There really should a Glob contact person (or dept?, like Consumer Affairs) who can deal with hotel shenanigans like this. It boils my blood when my Confirmed Suite Upgrade request gets rejected, and then the Suite that was there 5 mins earlier is quickly pulled by the hotel.

Kacee likes this.

Feb 19, 2024, 10:07 pm

#1323

econ

Join Date: Oct 2013

Location: SFO

Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve

Posts: 4,528

Quote:

Originally Posted by Kacee

Wow, that's disappointing.

Hope you at least get a decent suite. I was able to find availability for a stay earlier this month to use up expiring SUAs. Cash booking though on a relatively inexpensive rate, so didn't encounter the same issue. Ended up getting a corner suite with a nice view of Puget Sound.

Kacee likes this.

Feb 19, 2024, 11:41 pm

#1324

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,873

Quote:

Originally Posted by Kacee

Usually Twitter is the quickest and most effective method to get a TSU applied. I’ve found phone reps have gone down in quality since the pandemic, good ones are few and far between.

I’ve literally had multiple agents and supervisors read Hyatt’s policy word for word with me directly from Hyatt.com then say, “Well that’s not what I was told so I can’t honor it”. Like it’s literally written right there, you found it yourself on your company’s website and it’s your own policy. It astounds me sometimes how these people can have such roles and fail so miserably in them.

a1tj likes this.

Mar 12, 2024, 3:47 pm

#1325

kevinjm

Join Date: Mar 2021

Location: SoCal

Posts: 319

Originally booked a king bed room on pts at the HR Lake Washington Seattle with 2 adults and 1 child.
Tried applying SUA via Twitter and the agent told me no suites were available despite what I remembered seeing.
I tried searching for the suite with 2 adults and 1 child and sure enough it didn't show. Changed my search to 2 adults only and the suite comes back.
I cancelled my original reservation and re-booked with only 2 adults. Twitter agent was able to quickly apply the SUA without issue.

Our son still sleeps in a crib or in our bed when we travel so the lack of a second bed is no issue. Just another quirk with how room occupancy is dictated.
Only presidential suite and standard king show up when booking with 2 adults 1 child

Despite the quirks, so far very happy with SUAs

levilevi likes this.

Mar 13, 2024, 12:06 am

#1326

59Impala

formerly a193991

Join Date: Dec 2014

Location: Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA

Posts: 4,579

Hyatt Centric Beale Street Memphis
3 nights, May 2024, Double Points for Members Rate.
booked base room, received "Beale Street Suite", other option would have been "Big River Suite"

Grand Hyatt Nashville
3 nights, May 2024, Double Point for Members Rate
booked base room, received "Executive Suite with 1 King Bed"

Hyatt Centric Fort Lauderdale Las Olas
3 nights, June 2024, Member Rate
booked base room, received "Centric Suite"

levilevi likes this.

Last edited by 59Impala; Mar 13, 2024 at 12:12 am

Mar 18, 2024, 8:37 am

#1327

Charlie9

Join Date: Aug 2019

Posts: 174

Quote:

Originally Posted by kevinjm

Despite the quirks, so far very happy with SUAs

I wish I could say the same.

Staying at Hyatt Regency Phoenix for work Conference this week. Wanted to use a SUA. For months now, the middle day of conference has been sold out (strangely). Now, they have availability that day, including multiple suite types. BUT........they are a part of a "$50 Food and Beverage credit" promo. Twitter said "Please note that the suite must show available under the Standard Rate and cannot be a part of any promotional rates. In checking the availability the suite is not available at this time to confirm the upgrade. The only room type showing available at this time is the 2-Queen Beds. However, please feel free to continue to check with us prior to your arrival as this availability can change. Otherwise, the hotel will do their best to accommodate the request for an upgrade, which will be based on availability at the time of arrival."

The $50 seems so small and nominal as to have just been added to thwart this type of upgrade. I get it, to have the best chances you have to book stuff 12-13 months out. But I would really like to be able to be 4-6 months out and have the ability to use my suite upgrades, otherwise going to be another year where at least some go unused.

/rant

Mar 18, 2024, 12:09 pm

#1328

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,478

Quote:

Originally Posted by Charlie9

Now, they have availability that day, including multiple suite types. BUT........they are a part of a "$50 Food and Beverage credit" promo.

That's not kosher. Properties used to try to do this to avoid making base rooms available for awards, and Hyatt shut that practice down. Try your concierge or calling the Globalist line. Twitter is really good at saying "no" (or just ghosting you). And consider complaining to consumer affairs if that doesn't work.

Quote:

Originally Posted by Charlie9

I get it, to have the best chances you have to book stuff 12-13 months out. But I would really like to be able to be 4-6 months out and have the ability to use my suite upgrades, otherwise going to be another year where at least some go unused.

I've never booked that far in advance and haven't had much difficulty burning all my SUAs the past few years. It does depend on the property and timing. Phoenix in March I could see being a challenge.

Mar 29, 2024, 1:54 am

#1329

rota

Join Date: Dec 2021

Programs: World of Hyatt Globalist

Posts: 279

Suite upgrade award / 8 nights booking

Hello,

anybody has an idea, what happens, if I want to apply a SUA on a 8 nights booking?
Is it not possible? Or does it mean we have to move for one night?

What are the experiences/rules?

I found in the T&C:
"Suite Upgrade Awards count toward the night for which the award was redeemed, regardless of the length of stay. "
Which would mean, you can apply a SUA to a 8 nights booking but probably have to move for one night, right?

Thanks

Mar 29, 2024, 1:58 am

#1330

59Impala

formerly a193991

Join Date: Dec 2014

Location: Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA

Posts: 4,579

Quote:

Originally Posted by rota

Hello,

anybody has an idea, what happens, if I want to apply a SUA on a 8 nights booking?
Is it not possible? Or does it mean we have to move for one night?

What are the experiences/rules?

Thanks

rules are you would need 2 TSU. You could book the last night separately, apply TSU for 7 nights and try to deal with the hotel directly and see if they would budge.

is the cost very high to book the 8th night directly in the suite? Sometimes worth it. I have done so in similar situattions.

Mar 29, 2024, 2:14 am

#1331

rota

Join Date: Dec 2021

Programs: World of Hyatt Globalist

Posts: 279

Are you sure?

The thing is, that the 8th night unlocks a better pricing overall.
Get 380 per nicht up to 7 nights an 330 per night from 8 nights.

Mar 29, 2024, 2:54 am

#1332

lowjhg

Join Date: Aug 2008

Location: SIN

Posts: 849

Quote:

Originally Posted by rota

Are you sure?

The thing is, that the 8th night unlocks a better pricing overall.
Get 380 per nicht up to 7 nights an 330 per night from 8 nights.

Book the 8 nights. If you have Globalist concierge, get them to split to 7 nights + 1 night reservations within the same rate
Book the 7 nights for the TSU
Book the last night at the end for the 6000 points standard suite upgrade award.
Advise Front desk prior to arrival that these reservations are back to back. You shouldn't have any issues after that.

Mar 29, 2024, 3:12 am

#1333

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 4,873

Quote:

Originally Posted by lowjhg

This is quite funny!

A concierge will not be able to keep the rate for multiple reasons.

1) It’s outside of Hyatt’s policy to book 7 nights + 1 night and apply a Suite Award. I have tried this and was told they have no choice and must rebook as one reservation.

2) If the rate is only available for 8 nights then when they book as 7 + 1 it will not provide that rate, they will not manually change the rate for you at all.

If your MHC is doing this for you please let me know their name in DM’s so I can request them to be my MHC going forward! I have tried similar requests a dozen times and been denied each time.

EuropeanPete likes this.

Mar 30, 2024, 8:14 pm

#1334

eethan

Join Date: Nov 2006

Programs: AA MM PP, MR LT Plat, Globalist

Posts: 1,004

Odd application of TSU

I booked a 4 night award and called in to apply the TSU.

After the call, I noticed that the agent canceled my original booking and returned my points.

She then created a new booking noting the TSU. I got a confirmation email of this new booking but it's not showing on my account.

Never seen this before with my other bookings. Is this the correct process?

Mar 30, 2024, 9:02 pm

#1335

OhDoctor

Join Date: Jul 2014

Location: JFK / LGA.. EWR is not part of NYC!

Programs: Brand loyalty is for suckers

Posts: 1,047

Quote:

Originally Posted by eethan

Yes, this has happened to me. The IT infrastructure for applying TSUs is often lumpy, to put it mildly.