Nov 23, 2015, 10:34 pm
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
Hyatt Doing Status Matches on Twitter! (11/19/15)
Dec 11, 2015, 4:26 pm
#1021
Join Date: Oct 2006
Location: PHL
Programs: HH Diamond MR PLAT US Gold
Posts: 288
I'm definitely one of those who will take full advantage of my newly minted Diamond status. 162 total nights in hotels in 2015 (109 with SPG, 47 with Hilton and 6 with Ritz/Marriott). Over 50 of those nights will now go to Hyatt as I'm reasonably sure Marriott will not be keeping SPG Ambassador status. I only wish Hyatt would introduce a 100 night status including a Courtesy Card (hey a guy can dream).
Dec 11, 2015, 5:54 pm
#1022
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Well, shut off yet again "We unfortunately do not participate in any matching with Ritz Carlton. I do understand that they have a partnership with Marriott." Well, no, Hyatt should know they are the same program.
I understand that they dug themselves into a hole, and any excuses will work.
This has lost even entertainment value for me at this point.
It is Hyatt business decision and they are entitled to make it as they wish. Nothing gained, but good will toward the brand was lost (and I was a Diamond member couple of years back).
I understand my business is nothing for them, it is small potatoes. I am not stupid to say I never stay in a Hyatt again - we all know this is nonsense. When it would be the right business decision for me, I will stay with them again. But they will not be my first choice when I travel, not will it be my recommendation to my employees, or to the many many people who come to ask travel advice from me.
It is OK, it is just business decision on both side.
I understand that they dug themselves into a hole, and any excuses will work.
This has lost even entertainment value for me at this point.
It is Hyatt business decision and they are entitled to make it as they wish. Nothing gained, but good will toward the brand was lost (and I was a Diamond member couple of years back).
I understand my business is nothing for them, it is small potatoes. I am not stupid to say I never stay in a Hyatt again - we all know this is nonsense. When it would be the right business decision for me, I will stay with them again. But they will not be my first choice when I travel, not will it be my recommendation to my employees, or to the many many people who come to ask travel advice from me.
It is OK, it is just business decision on both side.
Dec 11, 2015, 11:19 pm
#1023
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
I understand that they dug themselves into a hole, and any excuses will work.
This has lost even entertainment value for me at this point.
It is Hyatt business decision and they are entitled to make it as they wish. Nothing gained, but good will toward the brand was lost (and I was a Diamond member couple of years back).
I understand my business is nothing for them, it is small potatoes. I am not stupid to say I never stay in a Hyatt again - we all know this is nonsense. When it would be the right business decision for me, I will stay with them again. But they will not be my first choice when I travel, not will it be my recommendation to my employees, or to the many many people who come to ask travel advice from me.
It is OK, it is just business decision on both side.
This has lost even entertainment value for me at this point.
It is Hyatt business decision and they are entitled to make it as they wish. Nothing gained, but good will toward the brand was lost (and I was a Diamond member couple of years back).
I understand my business is nothing for them, it is small potatoes. I am not stupid to say I never stay in a Hyatt again - we all know this is nonsense. When it would be the right business decision for me, I will stay with them again. But they will not be my first choice when I travel, not will it be my recommendation to my employees, or to the many many people who come to ask travel advice from me.
It is OK, it is just business decision on both side.
sed deadline. From that point the messages I got didn't make a whole lot of sense when taken in context. Of course given the number of messages they probably received there likely was no time for context.
Dec 12, 2015, 3:10 am
#1024
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,447
Hyatt Doing Status Matches on Twitter! (11/19/15)
Refused to match Kimpton. Based on their not allowing TH who had over 12 nights booked in Jan 15 with Hyatt on the last round of damiaminf challenges and this round, she decided to move stays to other chains. What is interesting is the three hotels we stay at the most - vendome, andaz london and park Hyatt DC treat us very well whether we're PLT or diamond. I guess that is the most important thing to us.
Dec 13, 2015, 3:36 pm
#1026
Join Date: Aug 2015
Posts: 279
Dec 14, 2015, 12:06 am
#1027
Join Date: May 2015
Programs: KF, AC, SPG
Posts: 56
Dec 14, 2015, 12:14 am
#1028
Join Date: Nov 2015
Location: Indiana
Programs: IHG Spire- Marriott-Hilton Diamond sort of- Choice Diamond
Posts: 114
I made the mistake of emailing their customer service to ask if they ST to IHG Spire.
All I got back was an email asking me if I was trying to cancel a reservation.
All I got back was an email asking me if I was trying to cancel a reservation.
Dec 14, 2015, 3:01 pm
#1031
Suspended
Join Date: Sep 2014
Posts: 3,072
Hard to imagine rival companies would grant each other, or a third party, access to their customer info. My guess is they use the same software or online system for their programs' back-end operations.
Dec 15, 2015, 5:43 pm
#1032
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
It is now official: for Hyatt Diamond, they only want SPG Platinum to match. I tried Hilton Diamond (and previously SPG Gold) and was shut down:
Good Afternoon,
Thank you so much for reaching out to Gold Passport Customer Service regarding the recent tier match request.
I have reviewed all of your attachments and correspondences with my colleagues. The match to Diamond has been restricted to SPG Platinum members only. Our corporate office made the decision to restrict who was eligible for Diamond status and who was eligible for Platinum status as these are our elite statuses. Since you are already Platinum status, you are not eligible for any further upgrade.
We are always evaluating our offers based on the needs of our guests and business needs and we are always exploring new options for the future to help make maintaining status more exciting. Please check back after the first of the year as there may be new tier trials or promotions available.
Please let me know if I can be of any further assistance.
Best Regards,
Thank you so much for reaching out to Gold Passport Customer Service regarding the recent tier match request.
I have reviewed all of your attachments and correspondences with my colleagues. The match to Diamond has been restricted to SPG Platinum members only. Our corporate office made the decision to restrict who was eligible for Diamond status and who was eligible for Platinum status as these are our elite statuses. Since you are already Platinum status, you are not eligible for any further upgrade.
We are always evaluating our offers based on the needs of our guests and business needs and we are always exploring new options for the future to help make maintaining status more exciting. Please check back after the first of the year as there may be new tier trials or promotions available.
Please let me know if I can be of any further assistance.
Best Regards,
Dec 15, 2015, 10:05 pm
#1033
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
I don't think you can get Mariott Platinum by spending on an CC though yes they are the same company.
Dec 15, 2015, 10:55 pm
#1034
Join Date: Oct 2007
Location: Bay Area
Programs: UA 1K, AA Plat, WN A-list, AS MVP 75K, Hilton Diamond, Marriott Titanium
Posts: 380
They matched my Marriott plat to Hyatt plat. Kind of funny, as I certainly have many more room nights (with some discretion where to use them) these days than I ever had when I was an SPG plat. Will give them a try, it's been years since I've stayed at a Hyatt. (I think my Hyatt profile had a 90's era AOL email.)
Dec 17, 2015, 9:47 am
#1035
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
They matched my Marriott plat to Hyatt plat. Kind of funny, as I certainly have many more room nights (with some discretion where to use them) these days than I ever had when I was an SPG plat. Will give them a try, it's been years since I've stayed at a Hyatt. (I think my Hyatt profile had a 90's era AOL email.)