Nov 23, 2015, 10:34 pm
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
Hyatt Doing Status Matches on Twitter! (11/19/15)
Aug 19, 2016, 8:33 am
#1171
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 975
While it appears that Hyatt has gained some new loyalists, they have also lost many with this status match that got out of control.
As for me,I was within a few nights of requalifying for Diamond and Hyatt refused to grant an exception.
Their decision has me using Hyatt only when it is necessary and other chains have gained my extra nights.
As for me,I was within a few nights of requalifying for Diamond and Hyatt refused to grant an exception.
Their decision has me using Hyatt only when it is necessary and other chains have gained my extra nights.
SPG would never add any nights for me unless I stayed there as any courtesy. If I was close I would have done a mattress run at one of their most inexpensive properties.
Aug 21, 2016, 5:45 pm
#1172
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Aug 21, 2016, 5:48 pm
#1173
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
I was not intending to do any mattress runs, as it was not that critical to me to retain Diamond,especially after they gave it away it away to everyone who requested it.
Aug 21, 2016, 8:27 pm
#1174
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Aug 24, 2016, 2:50 pm
#1175
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
I'm with many of you who posted recently - I've been Marriott loyal-ish for the last 10 years. Typically 15-25 nights/year. Then I got the Ritz card and really liked upgrades from being gold. Then MS'd 75K and got platinum for 2016.
BUT - with Hyatt's promotion I haven't stayed at a Marriott all year (despite being Platinum). And I maxed out the Stay More Play More promotion, and now that I'm within spitting distance of Hyatt Diamond I'm probably going to do some mattress runs to get there. With a larger family, I'm completely hooked on the 4 DSUs, it makes travel so much easier/better. Not to mention either lounge or breakfast (also making travel so much easier).
If they keep offering promotions in the first half of the year, I'm probably going to do my best to keep status each year.
BUT - with Hyatt's promotion I haven't stayed at a Marriott all year (despite being Platinum). And I maxed out the Stay More Play More promotion, and now that I'm within spitting distance of Hyatt Diamond I'm probably going to do some mattress runs to get there. With a larger family, I'm completely hooked on the 4 DSUs, it makes travel so much easier/better. Not to mention either lounge or breakfast (also making travel so much easier).
If they keep offering promotions in the first half of the year, I'm probably going to do my best to keep status each year.
Aug 25, 2016, 6:11 pm
#1177
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439