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Hyatt Doing Status Matches on Twitter! (11/19/15)

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Old Nov 23, 2015, 10:34 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:

"Looking for a new loyalty program? DM us and let’s talk."

12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112

Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.

Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.

After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).

There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.

It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.

As always, YMMV.

Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.

Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).

Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.

Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.

Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.

Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.

Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.

NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
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Hyatt Doing Status Matches on Twitter! (11/19/15)

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Old Jan 11, 2016, 3:03 am
  #1081  
Formerly known as pmclean
 
Join Date: Jul 2013
Posts: 140
Anyone receive their Diamond welcome kit with the two United passes yet? I read one blogger hot his a few weeks ago, but nothing in my mailbox yet.....
parismama is offline  
Old Jan 11, 2016, 3:32 am
  #1082  
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Originally Posted by parismama
Anyone receive their Diamond welcome kit with the two United passes yet? I read one blogger hot his a few weeks ago, but nothing in my mailbox yet.....
If the name parismama is an indication of your current location, then it will likely take you a few weeks more than your American brethren to receive these materials.
hailstorm is offline  
Old Jan 11, 2016, 7:32 am
  #1083  
Formerly known as pmclean
 
Join Date: Jul 2013
Posts: 140
Originally Posted by hailstorm
If the name parismama is an indication of your current location, then it will likely take you a few weeks more than your American brethren to receive these materials.
Haha. No, Paris is a cat. I'm in good old Micky Mouse land here in Florida. My Diamond was approved day two of the match. No package yet.
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Old Jan 11, 2016, 12:47 pm
  #1084  
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Posts: 33,857
Originally Posted by parismama
Anyone receive their Diamond welcome kit with the two United passes yet? I read one blogger hot his a few weeks ago, but nothing in my mailbox yet.....
Nothing yet. However, two weeks ago I got a Platinum card. I was upgraded to Hyatt Platinum when I got the United Chase Club Card...in May of last year
CMK10 is offline  
Old Jan 13, 2016, 11:02 am
  #1085  
 
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
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Originally Posted by CMK10
Nothing yet. However, two weeks ago I got a Platinum card. I was upgraded to Hyatt Platinum when I got the United Chase Club Card...in May of last year
Just to give another data point, I too have not received a Diamond Welcome Kit.

However, when I reached Platinum earlier this year, I did receive the HGP Platinum Welcome Kit in the mail, within a couple of weeks of turning Platinum.

Although showing, or even carrying, the HGP card is normally unnecessary, I have a trip to Las Vegas in a couple of weeks, and I've been told that I will have to show my physical HGP card, not a printout, at the mlife desk to get them to print out my new mlife card.
jn in ca is offline  
Old Jan 13, 2016, 1:16 pm
  #1086  
 
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
Originally Posted by jn in ca
Just to give another data point, I too have not received a Diamond Welcome Kit.

However, when I reached Platinum earlier this year, I did receive the HGP Platinum Welcome Kit in the mail, within a couple of weeks of turning Platinum.

Although showing, or even carrying, the HGP card is normally unnecessary, I have a trip to Las Vegas in a couple of weeks, and I've been told that I will have to show my physical HGP card, not a printout, at the mlife desk to get them to print out my new mlife card.
Monte Carlo and Mirage were happy to view mine from the Hyatt app on my iPhone.
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Old Jan 13, 2016, 8:26 pm
  #1087  
 
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http://thepointsguy.com/2016/01/hyat...atch-official/
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Old Jan 13, 2016, 10:14 pm
  #1088  
 
Join Date: Aug 2011
Programs: Marriott Bonvoy Ambassador
Posts: 598
Originally Posted by austin_modern
Interesting the rules for a diamond match now require 20 nights under SPG Plat.
svo242 is offline  
Old Jan 13, 2016, 10:33 pm
  #1089  
 
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Originally Posted by svo242
Interesting the rules for a diamond match now require 20 nights under SPG Plat.
God only knows why they couldn't get their brains in gear to do it this way from the start.
stargold is online now  
Old Jan 14, 2016, 12:56 am
  #1090  
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Originally Posted by austin_modern
Use the Bing cache to find the "secret" email address.

Hyatt seems to be filled with people that don't think their actions through...
hailstorm is offline  
Old Jan 14, 2016, 10:39 pm
  #1091  
 
Join Date: Jan 2013
Posts: 26
Matched on 31 Dec but without the 4 suite upgrades. Should i wait ? or contact
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Old Jan 19, 2016, 4:42 pm
  #1092  
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Status Match to Hyatt

I did not see this anywhere. Posted earlier today on Loyalty Lobby blog.


Hyatt Gold Passport is matching status for Starwood Preferred Guest elite members!

and

Hilton HHonors or Marriott Rewards members with elite membership status (any tier above the base tier in each program) may receive Hyatt Gold Passport Platinum membership


http://survey.co1.qualtrics.com/jfe/...iYekX137ycHEP3

There is a link there with full details.
NoStressHere is offline  
Old Jan 19, 2016, 7:31 pm
  #1093  
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Originally Posted by NoStressHere
I did not see this anywhere. Posted earlier today on Loyalty Lobby blog.


Hyatt Gold Passport is matching status for Starwood Preferred Guest elite members!

and

Hilton HHonors or Marriott Rewards members with elite membership status (any tier above the base tier in each program) may receive Hyatt Gold Passport Platinum membership


http://survey.co1.qualtrics.com/jfe/...iYekX137ycHEP3

There is a link there with full details.
Terms and Conditions
Please note: this offer is only available to employees of certain participating companies approved by Hyatt.
hailstorm is offline  
Old Jan 19, 2016, 11:51 pm
  #1094  
 
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
Originally Posted by svo242
Interesting the rules for a diamond match now require 20 nights under SPG Plat.
This is very odd as anyone with only 20 nights with SPG in 2015 could not be SPG Platinum.
nonesuch flyer is offline  
Old Jan 20, 2016, 12:57 am
  #1095  
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Originally Posted by nonesuch flyer
This is very odd as anyone with only 20 nights with SPG in 2015 could not be SPG Platinum.
SPG status ends on December 31st?
hailstorm is offline  


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