Nov 23, 2015, 10:34 pm
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
Hyatt Doing Status Matches on Twitter! (11/19/15)
Jan 20, 2016, 3:12 pm
#1096
Join Date: Jul 2015
Location: IAH
Programs: UA 1K, AA EXP, SPG Plat100, Hyatt Diamond, Avis PC, Hertz PC
Posts: 129
Anyone recently match their status and could provide a timeline for how long it took, from request to update?
I just submitted mine, and have 6 nights coming up next week and the week after and want to know if it's closer to the original 48 hours or towards the 14 business days.
Thanks!
I just submitted mine, and have 6 nights coming up next week and the week after and want to know if it's closer to the original 48 hours or towards the 14 business days.
Thanks!
Jan 20, 2016, 8:12 pm
#1097
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
The 20 night minimum is to screen out those who qual'd for SPG Plat in 2014 but stayed at SPG for less than 20 night in 2015.
I'm hoping that someone - anyone - at Hyatt is taking notes and is starting to realize that they need to place certain criteria on status matches prior to announcing matches.
There are a lot of us who have figured out how to 'game' the system and get status with few/no stays.
Jan 22, 2016, 6:45 am
#1098
Join Date: Dec 1999
Location: Warwickshire, England
Posts: 616
I've not had a good experience with this so far.
I am IHG Spire, Starwood Platinum and Hilton Diamond, so applied for the status match submitting screenshots showing my status, yearly stays count and the last page of stays for each programme.
The first response after two weeks asked for evidence of my yearly stays count. Suspecting that the agent had not scrolled down beyond the header page of my attached document, I replied that I had already provided that and that they need to look at page 2 onwards.
I now have another response after another two weeks, from a different agent, asking me to provide evidence that I have >20 Starwood nights in 2015.
I have replied again directing them to page 3 of my document that is a screenshot showing my 35 nights during 2015 but I am not holding out much hope here. The agents seem to be clueless.
I am IHG Spire, Starwood Platinum and Hilton Diamond, so applied for the status match submitting screenshots showing my status, yearly stays count and the last page of stays for each programme.
The first response after two weeks asked for evidence of my yearly stays count. Suspecting that the agent had not scrolled down beyond the header page of my attached document, I replied that I had already provided that and that they need to look at page 2 onwards.
I now have another response after another two weeks, from a different agent, asking me to provide evidence that I have >20 Starwood nights in 2015.
I have replied again directing them to page 3 of my document that is a screenshot showing my 35 nights during 2015 but I am not holding out much hope here. The agents seem to be clueless.
Jan 22, 2016, 11:22 am
#1099
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
I've not had a good experience with this so far.
I am IHG Spire, Starwood Platinum and Hilton Diamond, so applied for the status match submitting screenshots showing my status, yearly stays count and the last page of stays for each programme.
The first response after two weeks asked for evidence of my yearly stays count. Suspecting that the agent had not scrolled down beyond the header page of my attached document, I replied that I had already provided that and that they need to look at page 2 onwards.
I now have another response after another two weeks, from a different agent, asking me to provide evidence that I have >20 Starwood nights in 2015.
I have replied again directing them to page 3 of my document that is a screenshot showing my 35 nights during 2015 but I am not holding out much hope here. The agents seem to be clueless.
I am IHG Spire, Starwood Platinum and Hilton Diamond, so applied for the status match submitting screenshots showing my status, yearly stays count and the last page of stays for each programme.
The first response after two weeks asked for evidence of my yearly stays count. Suspecting that the agent had not scrolled down beyond the header page of my attached document, I replied that I had already provided that and that they need to look at page 2 onwards.
I now have another response after another two weeks, from a different agent, asking me to provide evidence that I have >20 Starwood nights in 2015.
I have replied again directing them to page 3 of my document that is a screenshot showing my 35 nights during 2015 but I am not holding out much hope here. The agents seem to be clueless.
they don't care about your Hilton status, or your IHG status and they don't want to read through your multi-page "document"
send them a single screenshot of your SPG stays from the phone app and move on with your life
Jan 22, 2016, 11:31 am
#1100
Join Date: Dec 1999
Location: Warwickshire, England
Posts: 616
sounds like you are just making this difficult for yourself.
they don't care about your Hilton status, or your IHG status and they don't want to read through your multi-page "document"
send them a single screenshot of your SPG stays from the phone app and move on with your life
they don't care about your Hilton status, or your IHG status and they don't want to read through your multi-page "document"
send them a single screenshot of your SPG stays from the phone app and move on with your life
My match request was in response to the Head-for-Points article http://www.headforpoints.com/2015/11...-status-match/ which said they were interested in Hilton, IHG, Marriott or SPG.
I let them know about the three I had thinking this would boost my chances. Seems reasonable to me. Don't see why agents can't cope with a Word document with three screenshots in it, especially when the opening lines list my status and say "See screenshots below".
Jan 22, 2016, 12:56 pm
#1102
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
You are giving me information about what they are interested in that I didn't have. I only found this thread today.
My match request was in response to the Head-for-Points article http://www.headforpoints.com/2015/11...-status-match/ which said they were interested in Hilton, IHG, Marriott or SPG.
I let them know about the three I had thinking this would boost my chances. Seems reasonable to me. Don't see why agents can't cope with a Word document with three screenshots in it, especially when the opening lines list my status and say "See screenshots below".
My match request was in response to the Head-for-Points article http://www.headforpoints.com/2015/11...-status-match/ which said they were interested in Hilton, IHG, Marriott or SPG.
I let them know about the three I had thinking this would boost my chances. Seems reasonable to me. Don't see why agents can't cope with a Word document with three screenshots in it, especially when the opening lines list my status and say "See screenshots below".
as mentioned, screenshot your spg app and e-mail, problem solved.
Jan 22, 2016, 3:56 pm
#1103
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,844
With this matching do we still get the United Club Passes? I got matched to Diamond and got the 4 Diamond upgrade suite certs but dont have any United Club passes...
Jan 22, 2016, 10:38 pm
#1104
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,095
Jan 22, 2016, 10:42 pm
#1105
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,844
Jan 22, 2016, 10:44 pm
#1106
Join Date: Jan 2005
Location: Chicago
Programs: SPG Plat, Hyatt Diamond, Hilton Gold
Posts: 23
Anyone recently match their status and could provide a timeline for how long it took, from request to update?
I just submitted mine, and have 6 nights coming up next week and the week after and want to know if it's closer to the original 48 hours or towards the 14 business days.
Thanks!
I just submitted mine, and have 6 nights coming up next week and the week after and want to know if it's closer to the original 48 hours or towards the 14 business days.
Thanks!
Jan 26, 2016, 3:24 pm
#1107
Join Date: Jan 2012
Posts: 130
Received my status match a few weeks ago but have not seen the suite upgrades.... but.... imagine my surprise when I logged in today and see this under "Awards:"
This isn't a benefit of diamond status, is it? I don't have the Chase Hyatt so I'm not sure where else these would come from?
Code:
Free Night Award – Category 1 – 4 Earned: 4 Redeemed: 0 Available: 4 Expiration: 29 Feb 2016
Jan 26, 2016, 3:29 pm
#1108
Suspended
Join Date: Dec 2014
Posts: 8,460
Received my status match a few weeks ago but have not seen the suite upgrades.... but.... imagine my surprise when I logged in today and see this under "Awards:"
This isn't a benefit of diamond status, is it? I don't have the Chase Hyatt so I'm not sure where else these would come from?
Code:
Free Night Award – Category 1 – 4 Earned: 4 Redeemed: 0 Available: 4 Expiration: 29 Feb 2016
If I were you, I'd use those ASAP
Jan 26, 2016, 4:57 pm
#1109
Join Date: Jul 2015
Location: IAH
Programs: UA 1K, AA EXP, SPG Plat100, Hyatt Diamond, Avis PC, Hertz PC
Posts: 129
Anyone recently match their status and could provide a timeline for how long it took, from request to update?
I just submitted mine, and have 6 nights coming up next week and the week after and want to know if it's closer to the original 48 hours or towards the 14 business days.
Thanks!
I just submitted mine, and have 6 nights coming up next week and the week after and want to know if it's closer to the original 48 hours or towards the 14 business days.
Thanks!
Submitted my request on 1/20 @ 2PM PST.
Got my Diamond Match Confirmation from GoldPassport on 1/26 @ 3PM PST.
This is great, going to let the front desk know tonight when I get back to my hotel tonight. I hear the bfast at Hyatt @ the Olive 8 is fantastic. So excited!
Jan 26, 2016, 5:28 pm
#1110
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Received my status match a few weeks ago but have not seen the suite upgrades.... but.... imagine my surprise when I logged in today and see this under "Awards:"
This isn't a benefit of diamond status, is it? I don't have the Chase Hyatt so I'm not sure where else these would come from?
Code:
Free Night Award – Category 1 – 4 Earned: 4 Redeemed: 0 Available: 4 Expiration: 29 Feb 2016