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Hyatt Doing Status Matches on Twitter! (11/19/15)

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Old Nov 23, 2015, 10:34 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:

"Looking for a new loyalty program? DM us and let’s talk."

12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112

Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.

Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.

After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).

There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.

It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.

As always, YMMV.

Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.

Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).

Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.

Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.

Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.

Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.

Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.

NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
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Hyatt Doing Status Matches on Twitter! (11/19/15)

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Old Dec 31, 2015, 3:45 pm
  #1066  
FlyerTalk Evangelist
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Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Originally Posted by 1readyset2go
When I called to inquire they said it would be either Plat or Diamond depending on how many stays I had this this year.
If you had enough stays, you would be an SPG Platinum.
hailstorm is offline  
Old Dec 31, 2015, 5:58 pm
  #1067  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 809
Originally Posted by hailstorm
Yesterday I received my first ever suite upgrade on an all-points award reservation, so the feared dilution effect has yet to materialize for me.
Which one give suite upgrade to all points booking?
milemission is offline  
Old Dec 31, 2015, 6:42 pm
  #1068  
 
Join Date: Dec 2013
Location: Tennessee
Programs: SPG, Marriott, United, SWA, AA
Posts: 700
Originally Posted by jsk1973
It's not going to be Diamond, unless someone makes a big mistake.
Well something is better than nothing

Do you really get much of anything as a Plat with Hyatt then since it sounds like that will be me?
1readyset2go is offline  
Old Dec 31, 2015, 8:11 pm
  #1069  
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Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Originally Posted by milemission
Which one give suite upgrade to all points booking?
Hyatt Regency Hakone.
hailstorm is offline  
Old Jan 4, 2016, 1:27 am
  #1070  
 
Join Date: Mar 2014
Posts: 57
Anyone get an email from Hyatt confirming a match to Diamond but logging into your account still shows Gold ?

Sent off an email and awaiting a reply.
mrfreezetas is offline  
Old Jan 5, 2016, 3:12 am
  #1071  
 
Join Date: Jan 2013
Posts: 26
Got my match from SPG Plat 31/12/2015 but no DSU until now should i wait longer or i will only get 4 on 28/02/2016?
dlhy is offline  
Old Jan 5, 2016, 9:57 am
  #1072  
 
Join Date: Feb 2015
Location: Jersey City, NJ
Programs: SPG Plat, Hyatt Diamond
Posts: 162
Originally Posted by dlhy
Got my match from SPG Plat 31/12/2015 but no DSU until now should i wait longer or i will only get 4 on 28/02/2016?
i got matched on Dec. 1 and received 4 upgrades expiring at the end of Feb, so I assume more will come then.

I'll be booking October honeymoon earlier than expected just to use them before they expire!
terpzone is offline  
Old Jan 5, 2016, 8:23 pm
  #1073  
 
Join Date: Jan 2013
Posts: 26
Originally Posted by terpzone
i got matched on Dec. 1 and received 4 upgrades expiring at the end of Feb, so I assume more will come then.

I'll be booking October honeymoon earlier than expected just to use them before they expire!
You got it instantly? or after few days?
dlhy is offline  
Old Jan 6, 2016, 11:06 am
  #1074  
 
Join Date: Apr 2015
Location: Washington, DC
Programs: UA - Platinum, SPG - Platinum 75
Posts: 18
I was notified that it should take about 14 days to show in my account after I got the confirmation email about being matched to Diamond. I requested and got confirmation on December 31st, and have not seen any update in my account, but I would use 2 weeks as a general rule of thumb before contacting support.
steveniswhere is offline  
Old Jan 6, 2016, 12:57 pm
  #1075  
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Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I emailed the first day that the twitter promo was announced and within 2 days had an email that they matched my Hilton diamond status and it showed up immediately in my account. The suite upgrade certs were there within two days after that
jamesteroh is offline  
Old Jan 7, 2016, 7:07 am
  #1076  
 
Join Date: May 2005
Location: ONT/NYC
Programs: DL GLD; AA GLD; CO GLD
Posts: 278
Originally Posted by dlhy
Got my match from SPG Plat 31/12/2015 but no DSU until now should i wait longer or i will only get 4 on 28/02/2016?
I'm in the same boat just received match but no DSU. Based on responses in this thread I'm going to wait a week before reaching out because I have some pre-March stays I'd like to use them on.
berkeleybum is offline  
Old Jan 7, 2016, 12:06 pm
  #1077  
Moderator: National Car
 
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
Originally Posted by dwbf11
Just attempted to match (currently Plat from Hyatt visa) and was informed that the match (SPG Plat-Hyatt Diamond) is for "new Hyatt Gold Passport Members only." One more data point, I guess. Too bad as I had about 15 Hyatt stays planned for next year.
As an epilogue:

Re-emailed 12/28 and was approved this morning for a match to Diamond.

So the moral of the story is, if at first you don't succeed, try again!
dwbf11 is online now  
Old Jan 7, 2016, 12:42 pm
  #1078  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Originally Posted by terpzone
i got matched on Dec. 1 and received 4 upgrades expiring at the end of Feb, so I assume more will come then.

I'll be booking October honeymoon earlier than expected just to use them before they expire!
Can the ones expiring in February be used on stays past February providing they are booked before then, or does the stay have to occur before Feb 29?
jamesteroh is offline  
Old Jan 7, 2016, 1:56 pm
  #1079  
 
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
Originally Posted by jamesteroh
Can the ones expiring in February be used on stays past February providing they are booked before then, or does the stay have to occur before Feb 29?
For now, DSUs can be applied to a stay that is after their expiration, provided no further changes are made to the reservation after they expire, in which case you will lose them.

DSUs earned this year for 2017 will have to be used on stays before the expiration date.
akcae is offline  
Old Jan 7, 2016, 1:59 pm
  #1080  
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Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Originally Posted by akcae
For now, DSUs can be applied to a stay that is after their expiration, provided no further changes are made to the reservation after they expire, in which case you will lose them.

DSUs earned this year for 2017 will have to be used on stays before the expiration date.
Good to know, thanks. I have a couple SF trips later this year so I'll just book them now.
jamesteroh is offline  


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