Hyatt Doing Status Matches on Twitter! (11/19/15)
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#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
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Hyatt Doing Status Matches on Twitter! (11/19/15)
A few hours ago @HyattConcierge tweeted to DM them if you're looking for a new loyalty program.
When you do, they offer to match your status with existing program.
Not sure what the official terms are, but probably a good idea to hurry and reach out to them if you're interested in switching.
When you do, they offer to match your status with existing program.
Not sure what the official terms are, but probably a good idea to hurry and reach out to them if you're interested in switching.
#2
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If you don't have Twitter, you might be able to do by sending mail to [email protected] with screenshot of current competitor status (requires proof of at least one stay)
#3
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Sample of message received:
Please email [email protected] a screenshot of your tier status (with at least 1 eligible stay this year) and we will match accordingly (within two business days). Please dm if you require any further assistance. Welcome back to Hyatt!
#5
Join Date: Apr 2014
Programs: Qantas
Posts: 38
I was one of the people that replied quickly - I received the same email - however also a tweet saying they would offer me diamond until feb 2017.
I have sent off my Holtin Gold / Accor Plat today.
Will let you know how this pans out.
I have sent off my Holtin Gold / Accor Plat today.
Will let you know how this pans out.
#8
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 450
Exactly. They need to be clear about how they are doing this out in the open, not via DM's explaining what they will offer in private.
Last edited by PointsNmiles; Nov 19, 15 at 8:59 pm
#10
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I just sent them a DM I'm currently Hyatt Platinum (via the UA Chase Club CC) and Hilton Diamond. Might switch over some business next year if they agree to match it.
#12
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What a stupid idea.....and almost insulting to current Hyatt elites who have earned their status.
#13
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How is making an offer to bring in new business "stupid"? I don't disagree with the second part but opening yourself up to new customers is a fundamental part of staying competitive. I'm sure they've done the math and calculated that few people, if any, will leave because others got status matches.
#14
Join Date: Jul 2011
Location: North America
Posts: 2,192
I think they meant well here. They probably thought they can get their hands on a few dozen ticked off SPG/Marriott clients who spend a lot of money. They probably didn't realize that the blogs will spread their tweet within hours. They will be overwhelmed with DMs and emails by the time they open up shop tomorrow morning.
#15
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 450
No problem with them bringing top level elites as long as those levels offer similar benefits, however, being cryptic about it via DM's in twitter is not the right way to do this. On the other hand, most of us probably got diamond via a challenge and then decided to continue keeping diamond the conventional way. A straight up match is a bit of a slap to multi-year diamonds.