Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
Hyatt Doing Status Matches on Twitter! (11/19/15)
#961
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
for a year or two... then never again, assuming the companies continue their rules of only 1 challenge per customer.
#962
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.9 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,392
#963
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
#964
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
I don't think it is even possible to have so many status with regular qualification... you would need 400 days per year !
#965
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
#969
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
#970
Join Date: Apr 2001
Posts: 1,473
Rejected!
I am Lifetime SPG Platinum and currently have Hyatt Platinum (via Hyatt credit card). Today I received this email (after several days of processing) from Hyatt (original formatting retained):
Good Afternoon Globehopper,
Thank you so much for your email to Hyatt Gold Passport.
I apologize for the delay and any frustrations that this may have
caused. Thank you so much for reaching out regarding the tier match
offer that we have offered. Currently, you are eligible for the Platinum
status based on your status with the competing hotel. You are currently
at the Platinum level with Hyatt Gold Passport. We are unable to upgrade
your status any further as you are holding Platinum status with us
currently. We are always evaluating our offers based on the needs of our
guests and business needs. We are exploring new options for the future
to help make maintaining status more exciting.
Please let me know if I can be of any further assistance.
__
Based upon that poorly worded and incomprehensible reply, I cannot tell if the Hyatt rep thinks that SPG Platinum = Hyatt Platinum, or that they are simply no longer matching SPG Plats to Hyatt Diamonds because of a policy change.
#971
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Quote:
Originally Posted by fakeman
Saw from loyaltylobby that Hyatt no longer match people to Diamond....only Platinum.....anyone can confirm this?
I am Lifetime SPG Platinum and currently have Hyatt Platinum (via Hyatt credit card). Today I received this email (after several days of processing) from Hyatt (original formatting retained):
Good Afternoon Globehopper,
Thank you so much for your email to Hyatt Gold Passport.
I apologize for the delay and any frustrations that this may have
caused. Thank you so much for reaching out regarding the tier match
offer that we have offered. Currently, you are eligible for the Platinum
status based on your status with the competing hotel. You are currently
at the Platinum level with Hyatt Gold Passport. We are unable to upgrade
your status any further as you are holding Platinum status with us
currently. We are always evaluating our offers based on the needs of our
guests and business needs. We are exploring new options for the future
to help make maintaining status more exciting.
Please let me know if I can be of any further assistance.
__
Based upon that poorly worded and incomprehensible reply, I cannot tell if the Hyatt rep thinks that SPG Platinum = Hyatt Platinum, or that they are simply no longer matching SPG Plats to Hyatt Diamonds because of a policy change.
Originally Posted by fakeman
Saw from loyaltylobby that Hyatt no longer match people to Diamond....only Platinum.....anyone can confirm this?
I am Lifetime SPG Platinum and currently have Hyatt Platinum (via Hyatt credit card). Today I received this email (after several days of processing) from Hyatt (original formatting retained):
Good Afternoon Globehopper,
Thank you so much for your email to Hyatt Gold Passport.
I apologize for the delay and any frustrations that this may have
caused. Thank you so much for reaching out regarding the tier match
offer that we have offered. Currently, you are eligible for the Platinum
status based on your status with the competing hotel. You are currently
at the Platinum level with Hyatt Gold Passport. We are unable to upgrade
your status any further as you are holding Platinum status with us
currently. We are always evaluating our offers based on the needs of our
guests and business needs. We are exploring new options for the future
to help make maintaining status more exciting.
Please let me know if I can be of any further assistance.
__
Based upon that poorly worded and incomprehensible reply, I cannot tell if the Hyatt rep thinks that SPG Platinum = Hyatt Platinum, or that they are simply no longer matching SPG Plats to Hyatt Diamonds because of a policy change.
#972
Join Date: Feb 2015
Location: Austin, TX
Programs: Ritz-Carlton Gold, Hyatt Plat, AAdvantage Gold, SPG Gold
Posts: 135
I am Lifetime SPG Platinum and currently have Hyatt Platinum (via Hyatt credit card). Today I received this email (after several days of processing) from Hyatt (original formatting retained):
Good Afternoon Globehopper,
Thank you so much for your email to Hyatt Gold Passport.
I apologize for the delay and any frustrations that this may have
caused. Thank you so much for reaching out regarding the tier match
offer that we have offered. Currently, you are eligible for the Platinum
status based on your status with the competing hotel. You are currently
at the Platinum level with Hyatt Gold Passport. We are unable to upgrade
your status any further as you are holding Platinum status with us
currently. We are always evaluating our offers based on the needs of our
guests and business needs. We are exploring new options for the future
to help make maintaining status more exciting.
Please let me know if I can be of any further assistance.
__
Based upon that poorly worded and incomprehensible reply, I cannot tell if the Hyatt rep thinks that SPG Platinum = Hyatt Platinum, or that they are simply no longer matching SPG Plats to Hyatt Diamonds because of a policy change.
Good Afternoon Globehopper,
Thank you so much for your email to Hyatt Gold Passport.
I apologize for the delay and any frustrations that this may have
caused. Thank you so much for reaching out regarding the tier match
offer that we have offered. Currently, you are eligible for the Platinum
status based on your status with the competing hotel. You are currently
at the Platinum level with Hyatt Gold Passport. We are unable to upgrade
your status any further as you are holding Platinum status with us
currently. We are always evaluating our offers based on the needs of our
guests and business needs. We are exploring new options for the future
to help make maintaining status more exciting.
Please let me know if I can be of any further assistance.
__
Based upon that poorly worded and incomprehensible reply, I cannot tell if the Hyatt rep thinks that SPG Platinum = Hyatt Platinum, or that they are simply no longer matching SPG Plats to Hyatt Diamonds because of a policy change.
I got shot down too with gold in every program but it said explicitly spg platinum is only being matched.
#973
Suspended
Join Date: Sep 2014
Posts: 3,072
It looks like someone at Hyatt simply misread #970's SPG status or #970 didn't submit the required proof of at least one 2015 stay. I bet if he replies with the latter, he'll get Diamond. SPG Plats are specifically who was targeted here.
#974
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Or they've even stopped giving Diamond status to SPG Platinum members.
#975
Join Date: Apr 2001
Posts: 1,473
At the time I requested the status match, and based upon the posts I read prior to my request, there was no mention of a need to send proof of a 2015 stay. I did send in the screenshot.
That said, in my request, I did mention the name of a recent Hyatt stay (just days earlier) as a sample of my good faith effort to direct more business to Hyatt.
I've sent a reply to Hyatt asking they reconsider and explaining that SPG Platinum does not = Hyatt Platinum.
Or maybe Hyatt is no longer matching SPG Plat to Diamond.