Park Hyatt Vienna - REVIEW - MASTER THREAD
Apr 26, 2015, 6:38 am
#106
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
MY bad; I meant FS Prague.. though there's that rumor.....
FDW
Apr 26, 2015, 9:45 am
#107
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,090
I wish that my experience had been the same.
I had a poor experience with the concierge. I had thought I had confirmed an airport transfer, but in their minds I had not. Fortunately I called from LHR with a delay and they were able to sort things out but they sent an outsourced E class with the smell of air freshener covering up smoke and two empty water bottles.
We were offered a diamond amenity, to be delivered the next night due to late arrival. We were offered a choice of sweet, or savory, or champagne or whatever. We didn't get anything the next night. I inquired the next day and was offered the choice of something sweet or savory, and choose sweet. We got 5 mozart chocolates, a less than 3 euro amenity.
Zero recognition for our anniversary. Contrast this to the PH Prague where we both received a welcome amenity and a special treat for our anniversary.
It's got a great hard product but I found the soft product to be quite lacking. Here's my review.
FDW
I had a poor experience with the concierge. I had thought I had confirmed an airport transfer, but in their minds I had not. Fortunately I called from LHR with a delay and they were able to sort things out but they sent an outsourced E class with the smell of air freshener covering up smoke and two empty water bottles.
We were offered a diamond amenity, to be delivered the next night due to late arrival. We were offered a choice of sweet, or savory, or champagne or whatever. We didn't get anything the next night. I inquired the next day and was offered the choice of something sweet or savory, and choose sweet. We got 5 mozart chocolates, a less than 3 euro amenity.
Zero recognition for our anniversary. Contrast this to the PH Prague where we both received a welcome amenity and a special treat for our anniversary.
It's got a great hard product but I found the soft product to be quite lacking. Here's my review.
FDW
Having said that generally I thought the team was sensational even if there was room for improvement
When I endorse a hotel here or its management on Flyertalk it's because in my own experience I know them to be committed to Gold Passport guests and especially Diamond members unconditionally
Hotels even the best of them are not defect free
If I can share anything from my decades of travel when arranging special occasions
Get the name and email of the VIP coordinator
Set up everything in advance by email
Do not do verbals as there is far more chance of errors
Call and email prior to arrival
Yes I know in a perfect world a simple call is all it should take however arranging events over the years
folks mess up
I still remember a limo pick up arranged months in advance for us through a Starwood hotel in Capetown SA
The limo was a no show
My point is leave little to chance if its especially important to you
As for the Park Hyatt Prague Are you sure you didn't imagine it?
I think many here want to know what you had been drinking
Last edited by 777 global mile hound; Apr 26, 2015 at 9:53 am
Apr 26, 2015, 3:09 pm
#108
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I too had problems with my stay as I arrived not long after opening
Having said that generally I thought the team was sensational even if there was room for improvement
When I endorse a hotel here or its management on Flyertalk it's because in my own experience I know them to be committed to Gold Passport guests and especially Diamond members unconditionally
Hotels even the best of them are not defect free
If I can share anything from my decades of travel when arranging special occasions
Get the name and email of the VIP coordinator
Set up everything in advance by email
Do not do verbals as there is far more chance of errors
Call and email prior to arrival
Yes I know in a perfect world a simple call is all it should take however arranging events over the years
folks mess up
I still remember a limo pick up arranged months in advance for us through a Starwood hotel in Capetown SA
The limo was a no show
My point is leave little to chance if its especially important to you
As for the Park Hyatt Prague Are you sure you didn't imagine it?
I think many here want to know what you had been drinking
Having said that generally I thought the team was sensational even if there was room for improvement
When I endorse a hotel here or its management on Flyertalk it's because in my own experience I know them to be committed to Gold Passport guests and especially Diamond members unconditionally
Hotels even the best of them are not defect free
If I can share anything from my decades of travel when arranging special occasions
Get the name and email of the VIP coordinator
Set up everything in advance by email
Do not do verbals as there is far more chance of errors
Call and email prior to arrival
Yes I know in a perfect world a simple call is all it should take however arranging events over the years
folks mess up
I still remember a limo pick up arranged months in advance for us through a Starwood hotel in Capetown SA
The limo was a no show
My point is leave little to chance if its especially important to you
As for the Park Hyatt Prague Are you sure you didn't imagine it?
I think many here want to know what you had been drinking
Fdw
Jun 6, 2015, 8:21 am
#109
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Currently staying there as part of a 4 night stay. Got a very spacious Park View Suite on the 5th floor that is absololutely ravishing, apart of the view which there is none of. The three windows in the bedroom are blocked by a fresco sculpture. Thus you only see the back of it. Not sure why on earth they are calling them "View" rooms...
All the interior of the hotel is stunning! From the bank, the pool, the smoking lounge the lobby all feel very grand!
On the other side feeling like service is a miss and there is a lot of room for improvement.
1- ordered car service in through e-concierge, and maybe its the not the norm in Europe but in Asia I often use the hotel car service as its speeds up checking and you are taken directly to the room. Here on arrival no one to meet us at the arrival of the car had to go to the front desk. The staff member that checked me in even had some problem finding our reservation... Imo a waste of 65 euros and next time will just order a regular car through some independent company, same service and cheaper....
2 - Housekeeping. Abosolutely no turndown service ????, and daily room service feels halfway done. Today we just got back to the room and the room service tray we ordered last night and left in the entry for them to take care off was still there. A bottle of product that my fiancee use was taken and probably trashed by the maid. Bottles of water are not refilled? one of our room key was taken away which we left in the room? tissue box in the bathroom was empty this morning and not refilled as well..
3- breakfast : good quality (pancakes are delicious) but feels a bit lacking for example there is no salad, and service is a miss as well. menus are given sometimes without request but then they never come back to ask for your order. Furthermore empty plates are not cleared from your table...
i haven't mentioned anything to front desk but its starting to rub me a little bit the wrong way...
In summary a very beautiful hotel, much more georgeous than PH Vendome or Milan imo, but needs to up its service level to be at the PH quality...
All the interior of the hotel is stunning! From the bank, the pool, the smoking lounge the lobby all feel very grand!
On the other side feeling like service is a miss and there is a lot of room for improvement.
1- ordered car service in through e-concierge, and maybe its the not the norm in Europe but in Asia I often use the hotel car service as its speeds up checking and you are taken directly to the room. Here on arrival no one to meet us at the arrival of the car had to go to the front desk. The staff member that checked me in even had some problem finding our reservation... Imo a waste of 65 euros and next time will just order a regular car through some independent company, same service and cheaper....
2 - Housekeeping. Abosolutely no turndown service ????, and daily room service feels halfway done. Today we just got back to the room and the room service tray we ordered last night and left in the entry for them to take care off was still there. A bottle of product that my fiancee use was taken and probably trashed by the maid. Bottles of water are not refilled? one of our room key was taken away which we left in the room? tissue box in the bathroom was empty this morning and not refilled as well..
3- breakfast : good quality (pancakes are delicious) but feels a bit lacking for example there is no salad, and service is a miss as well. menus are given sometimes without request but then they never come back to ask for your order. Furthermore empty plates are not cleared from your table...
i haven't mentioned anything to front desk but its starting to rub me a little bit the wrong way...
In summary a very beautiful hotel, much more georgeous than PH Vendome or Milan imo, but needs to up its service level to be at the PH quality...
Last edited by synd; Jun 6, 2015 at 8:26 am
Jun 6, 2015, 9:03 am
#111
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
in all fairness though i had one night on points for a reg room and 3 nights on BRG/DSU. They still upgraded me the first tnight so that was nice and appreciated.
Jun 6, 2015, 9:13 am
#112
Join Date: Sep 2009
Location: Europe
Posts: 2,600
Jun 6, 2015, 3:12 pm
#113
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Regarding the housekeeping: once i asked earlier in the evening they delivered a lot of bottles of water & tissues within 5 - 10 minutes. ^
One more issue, we were at the opera this evening and were back at the hotel by 9:45pm-9:50pm. We wanted to grab a bite to eat at pearl outside since the weather is extremely warm this weekend, unfortunately we were turned down saying they stop serving food at 10pm outside. We could go inside to eat diner at the same restaurant Pearl though.... (with the exact same menu) I looked at my phone when we left it was 9:51 pm... now back at the hotel at 11pm after eating somewhere else in the street there are still people outside enjoying drinks although they are starting to close and clean up...
is this normal and am i wrong to be a little annoyed at this? but it is feeling to me that luxury is not entirely personal at PH Vienna.
when i am back in vienna i will still probably go to the PH as I consider it a great property. It does not need much to be truly outstanding, just hoping the staff will get their act together.
One more issue, we were at the opera this evening and were back at the hotel by 9:45pm-9:50pm. We wanted to grab a bite to eat at pearl outside since the weather is extremely warm this weekend, unfortunately we were turned down saying they stop serving food at 10pm outside. We could go inside to eat diner at the same restaurant Pearl though.... (with the exact same menu) I looked at my phone when we left it was 9:51 pm...
now back at the hotel at 11pm after eating somewhere else in the street there are still people outside enjoying drinks although they are starting to close and clean up... is this normal and am i wrong to be a little annoyed at this? but it is feeling to me that luxury is not entirely personal at PH Vienna.
when i am back in vienna i will still probably go to the PH as I consider it a great property. It does not need much to be truly outstanding, just hoping the staff will get their act together.
Last edited by synd; Jun 6, 2015 at 6:11 pm Reason: polishing
Jun 7, 2015, 12:25 am
#114
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Maybe it's time to stop being annoyed and simply enjoy your stay. Attitude is a big part of that.... If you are looking for faults, that is what you will find.
Last edited by RTW1; Jun 7, 2015 at 12:49 am
Jun 7, 2015, 2:15 am
#115
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
we are still talking about Austria over a Public Holiday Weekend..., which should explain your issues, however does not justify them, but I guess you caught them on a few days of running the property with minimum staff.
I do not know of any Hyatt in Germany/Austria that is checking you in during the transfer to the hotel, one might expect it from a hotel of this caliber, but again I am not sure if they do it at all.
The GM is known for sticking to the rules and is really not known for amazing upgrades for free, but again receiving a free suite upgrade in Germany or Austria is as frequent as Austria going to the Soccer World Cup, so it happens, but only every 20 years or so.
Jun 7, 2015, 9:24 am
#116
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,090
Well,
we are still talking about Austria over a Public Holiday Weekend..., which should explain your issues, however does not justify them, but I guess you caught them on a few days of running the property with minimum staff.
I do not know of any Hyatt in Germany/Austria that is checking you in during the transfer to the hotel, one might expect it from a hotel of this caliber, but again I am not sure if they do it at all.
The GM is known for sticking to the rules and is really not known for amazing upgrades for free, but again receiving a free suite upgrade in Germany or Austria is as frequent as Austria going to the Soccer World Cup, so it happens, but only every 20 years or so.
we are still talking about Austria over a Public Holiday Weekend..., which should explain your issues, however does not justify them, but I guess you caught them on a few days of running the property with minimum staff.
I do not know of any Hyatt in Germany/Austria that is checking you in during the transfer to the hotel, one might expect it from a hotel of this caliber, but again I am not sure if they do it at all.
The GM is known for sticking to the rules and is really not known for amazing upgrades for free, but again receiving a free suite upgrade in Germany or Austria is as frequent as Austria going to the Soccer World Cup, so it happens, but only every 20 years or so.
Jun 7, 2015, 3:14 pm
#117
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 558
The above reading is for me very interesting
This hotel is spectacular. Service is not the wow factor wether you look for faults or not. Sorry a lame excuse.
Location is pretty special and yes I enjoyed my stay. Did I check out wanting to book the next weekend? No! There lays the problem. At above 400€ a night guests will look other places. Let's not even discuss suite prices of above 1000 euros.
I am in no hurry to go back. It is that simple.
Great pool, great breakfast. Ok suites. Nothing though where I sit at home thinking I must find a way to go back.
Simple message. Up your game PH Vienna.
This hotel is spectacular. Service is not the wow factor wether you look for faults or not. Sorry a lame excuse.
Location is pretty special and yes I enjoyed my stay. Did I check out wanting to book the next weekend? No! There lays the problem. At above 400€ a night guests will look other places. Let's not even discuss suite prices of above 1000 euros.
I am in no hurry to go back. It is that simple.
Great pool, great breakfast. Ok suites. Nothing though where I sit at home thinking I must find a way to go back.
Simple message. Up your game PH Vienna.
Jun 7, 2015, 4:29 pm
#118
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,090
The above reading is for me very interesting
This hotel is spectacular. Service is not the wow factor wether you look for faults or not. Sorry a lame excuse.
Location is pretty special and yes I enjoyed my stay. Did I check out wanting to book the next weekend? No! There lays the problem. At above 400€ a night guests will look other places. Let's not even discuss suite prices of above 1000 euros.
I am in no hurry to go back. It is that simple.
Great pool, great breakfast. Ok suites. Nothing though where I sit at home thinking I must find a way to go back.
Simple message. Up your game PH Vienna.
This hotel is spectacular. Service is not the wow factor wether you look for faults or not. Sorry a lame excuse.
Location is pretty special and yes I enjoyed my stay. Did I check out wanting to book the next weekend? No! There lays the problem. At above 400€ a night guests will look other places. Let's not even discuss suite prices of above 1000 euros.
I am in no hurry to go back. It is that simple.
Great pool, great breakfast. Ok suites. Nothing though where I sit at home thinking I must find a way to go back.
Simple message. Up your game PH Vienna.
I would love to go back and my stay had issues from air conditioning to Bluetooth with the sound system to no working wifi at all and a dead on departure elevator
Opening jitters and a work in progress in my own assessment.
I'm a forgiving guy when a hotel makes a reasonable effort to fix the issues if its in their control and they make it right one way or another
The team was lovely and heartfelt
Ms Dekker is simply one of the most caring GMs with heart.
They have a business to run and I assume like all properties experiences will vary but I don't see them playing games or didn't in any way when I was on property. I was proud to be a guest there.
Ms Dekker was fantastic even in her role as a rooms executive back many years ago at the Park Hyatt Chicago before she took on major responsibility running a hotel
Exceeding expectations even way back when
The PH Vienna exceeded all expectations from a recognition stand point during my stay and they made an unexpected goodwill gesture for the failures ^
I trust doing business here and stand by the property 100% unlike one other Park Hyatt in another well known city I have been recently vocal about
Not mentioning any names but its initials are XXXX
Jun 7, 2015, 8:46 pm
#119
Join Date: Jan 2008
Posts: 3,578
Let me see if I understand the comments in this review...
"This hotel is spectacular"
"Location is pretty special and yes I enjoyed my stay"
"Great pool, great breakfast"
"Up your game PH Vienna"?
I am confused. Seems like the major complaint that was mentioned was the price?
"This hotel is spectacular"
"Location is pretty special and yes I enjoyed my stay"
"Great pool, great breakfast"
"Up your game PH Vienna"?
I am confused. Seems like the major complaint that was mentioned was the price?
Jun 7, 2015, 10:25 pm
#120
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,297
Stayed here few weeks ago on points. Received upgrade to Park Suite on 1st floor directly above BV I believe. Decent view and gorgeous room and I do agree with housekeeping issues too. There were few instances that I had to call to request missing toiletries or replace the lights that were not working. Breakfast had decent selections but the eggs were not that good and it seems like they did not have enough servers in the house.
Lastly, where can we buy those shampoos? I prefer this scent over the one they give out at PH Paris Vendome
Lastly, where can we buy those shampoos? I prefer this scent over the one they give out at PH Paris Vendome