beachbride2003

Maybe it's just me but I think what is really happening is that people are more realistically evaluating this property. I stayed at that Andaz Maui the first week of June and even with the free breakfast, canoe ride and the access to the spa, I found it to be overrated.

ThreeA4Me

Beachbride,

Overrated how? Based on price? Amenities? Beach? Room?

llbad

I think it's ridiculous that you're such a fanboy of Hyatt that you will lower your expectations so much that for a $400/night stay at an Andaz property you believe a residence-inn style breakfast is acceptable for diamond members. (lmao). BTW I literally have better breakfasts at residence inns, so that is giving the Andaz a break.

Well-put. Agreed

taipeiflyer

it has nothing to do with me being a fanboy- it has everything to do with me not thinking of free breakfast as the be-all, end-all of what hyatt diamond is about. pay the extra $17 and quit griping. i think it is ridiculous that there are so many cheapskates on this forum that use breakfast as an opportunity to get a jump-start on lunch and dinner... no wonder the perks continue to be eroded.

PortlySpartacus

Agree. Cheapskates or frugal...I know what you mean. I think people get a little carried away at getting everything for free, or near-free, as possible they lose sight of the bigger picture.

I flew on NWA before Delta bought them and they had a saying about "Silver" members. The flight attendants called them "Tinfoil" because they demanded the most and were the least deserving of special treatment...compared to the other members with higher status.

Maybe that is what is happening hear, first time Diamond Hyatt folks are really Tinfoil and expect way more than they deserve.

ThreeA4Me

Also it should be said that we are talking about an exclusive part of the world in Wailea, so it's hard to say it's overrated at $400 a night when the Fairmont is $600 and the Four Seasons $800.

canyonleo

That is just a crazy statement. Even with the reduced new breakfast, one gets smoked local fish, high quality cut fruits, and breads baked fresh on property. The coffee is local grown (although like Residence, stale, roasted - not brewed - weeks earlier at Andaz and months earlier at Residence).

I'm no fanboy, but as a foodie it's CRAZY to compare packaged Residence quality food with the reduced choices at Andaz's fresh, organics, locally sourced food!

Andrea Waters

IMO, the service and general luxury of the Four Seasons makes that price reasonable if not unaffordable for most. The Andaz at $400/night? Not so much.

mattolo

Ok we are on the property now and as diamonds all we got was a coupon good for 10% off the spa. No mention of it being free at all. In fact with all these changes it is very difficult to figure out exactly what we will be charged for anything (breakfast, spa, canoe, etc.). Do we not get even a free day at the spa??

For breakfast we were told its complimentary at checkin (no mention of any changes), but in the letter they gave us explaining benefits it says it's for the "pantry" breakfast which I now understand to be the reduced one.

I won't discuss our room situation until after we have left...

RTW1

You know what is really crazy... so much people falling for all that PR BS about the organic and local grown food. Of course they prefer local grown, importing it is way more expensive. And raving about the fruit, you're on Hawaii where it would be somewhat of a miracle to present bad fruit. Breakfast should always be decent at an Andaz, we are not talking HP or HR club quality here. So comparing this with the other Andaz locations this seems about the lowest offering of a free breakfast you get among them. Even if what you do get is good. Or do you know of another Andaz that limits breakfast in this way?

The simple fact is that for those that have earned Diamond status the hard way a downgrade in breakfast is a bad thing. And being nickle and dimed for another $17 at an expensive property to get a full breakfast isn't the way to go at an already expensive property.

But as others have stated before. Now the PR has died down with bloggers favoritism in finding another property to push as a credit card application, and the property has shown what it really is, an expensive property (as most are in Hawaii) that has little or no local charm and where service is very hit and miss. Everyone can decide for themselves where to go.

I can understand they are being overrun with Diamonds, like the rest of the Hawaiian properties, but that still makes all the new nickle and diming a very bad thing in my book. Especially when you also have the change of getting a mediocre room and mediocre service.

thucanhho

Concierge: Please ask Andaz Maui to give Diamond members a welcome letter that delineates all the Diamond benefits including breakfast, spa access, canoe rental, etc due to the recent changes.

Gold Passport Concierge

Good Morning,

I will certainly forward this feedback to the hotel. They appreciate all the feedback so that they can help make your stay enjoyable.

Becky S

slocouple

I have some very specific comments about the room we were in last week, and ways to improve on the functionality. To whom should I direct them?

Gold Passport Concierge

Good Afternoon slocouple,

Whether it simply needs to be seen by local hotel management or it needs additional eyes and ears, we'd be happy to hear from you either via PM here or via email at [email protected].

Warm regards,

Evan V

peteropny

Go ask about the one day spa access pass per person, it's possible they simply forgot.