Andaz Maui REVIEW - MASTER THREAD
Oct 10, 2014, 11:57 am
#1411
Join Date: Feb 2004
Location: Atlanta and the Big Island, Hawaii
Programs: DL Diamond, SPG Gold. I share these affiliations so that you can ask me questions about the programs
Posts: 812
How is the spa here? Does anyone have pictures to share? There is a paucity available on the Andaz site.
I'm hosting a Flyertalk Do Dec. 11th at the FS Maui, rate $395, but am considering this property for a March trip.
I'm hosting a Flyertalk Do Dec. 11th at the FS Maui, rate $395, but am considering this property for a March trip.
Oct 10, 2014, 8:45 pm
#1413
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I was able to use a DSU and was supposed to have received a partial ocean view suite. I was told I was upgraded to a "better suite" which was on the first floor with the private pool. Since it is on the first floor, there isn't an ocean view. I don't know if the suite with the private pool is better than the ocean view, but my girlfriend loves the private pool off the patio, so we kept the room.
Oct 10, 2014, 8:46 pm
#1414
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
https://www.youtube.com/watch?v=IMK_JcWFKQs
Oct 10, 2014, 8:55 pm
#1415
Join Date: Feb 2010
Location: Marina Del Rey, CA
Programs: AA EXPLAT, HYATT GLOBALIST, AS75K
Posts: 607
Andaz Maui REVIEW - MASTER THREAD
The breakfast is fine / just not great - a $17 up charge per person is steep.
Had the renown grilled cheese and lobster sandwich (and excellent waffle fries) with a beer - $38 is pricey (tip included) but you are poolside and it's quite tasty
Had the renown grilled cheese and lobster sandwich (and excellent waffle fries) with a beer - $38 is pricey (tip included) but you are poolside and it's quite tasty
Oct 13, 2014, 4:53 pm
#1416
Join Date: Feb 2010
Location: Marina Del Rey, CA
Programs: AA EXPLAT, HYATT GLOBALIST, AS75K
Posts: 607
Andaz Maui REVIEW - MASTER THREAD
One other note for Diamonds: apparently your upgrade is dependent upon the kind of rate you booked. I was under a corporate rate and thus told "I can't upgrade you cause others paid a higher rate."
Oct 13, 2014, 7:46 pm
#1417
Join Date: Mar 2013
Posts: 299
No more Points + Cash?
Not sure if this was reported, but I tried to email the Andaz Maui regarding a lack of Points + Cash availability next June, and this was their response:
"Thank you for contacting the Andaz Maui at Wailea Resort.
Unfortunately, as of October 8, 2014 we are no longer offering new Points + Cash reservations.
Moving forward we are only accepting points reservation and promotional nights.
We apologize for the inconvenience. For any further assistance, please feel free to let us know."
Needless to say, this is most disappointing.
"Thank you for contacting the Andaz Maui at Wailea Resort.
Unfortunately, as of October 8, 2014 we are no longer offering new Points + Cash reservations.
Moving forward we are only accepting points reservation and promotional nights.
We apologize for the inconvenience. For any further assistance, please feel free to let us know."
Needless to say, this is most disappointing.
Oct 13, 2014, 8:34 pm
#1418
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
The T&S doesn't make it clear that individual hotels can opt out...but it doesn't make it clear that they can't either:
Just three months ago, a three night stay in a suite with full breakfast could be had for $375+DSU. Now it would likely be over $1500...
9. Points + Cash awards are subject to availability and reservations using these awards must be made in advance by calling a Hyatt Worldwide Reservation Center. Member must pay the Points + Cash rate and redeem required point value to redeem award. Award is subject to maximum room capacity and based on standard guestroom accommodations, unless otherwise noted. Maximum room capacity may vary by hotel. Limited number of rooms may be allocated for these awards, and availability may vary by hotel. Points + Cash awards are not valid at Hyatt Zilara, Hyatt Ziva or M life resorts. Promotional blackout periods may apply due to seasonal periods or special events.
Oct 14, 2014, 12:09 am
#1419
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,102
Not sure if this was reported, but I tried to email the Andaz Maui regarding a lack of Points + Cash availability next June, and this was their response:
"Thank you for contacting the Andaz Maui at Wailea Resort.
Unfortunately, as of October 8, 2014 we are no longer offering new Points + Cash reservations.
Moving forward we are only accepting points reservation and promotional nights.
We apologize for the inconvenience. For any further assistance, please feel free to let us know."
Needless to say, this is most disappointing.
"Thank you for contacting the Andaz Maui at Wailea Resort.
Unfortunately, as of October 8, 2014 we are no longer offering new Points + Cash reservations.
Moving forward we are only accepting points reservation and promotional nights.
We apologize for the inconvenience. For any further assistance, please feel free to let us know."
Needless to say, this is most disappointing.
Oct 14, 2014, 5:48 am
#1420
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Andaz Maui REVIEW - MASTER THREAD
And another downgrade for Diamonds... If you want to use your DSU you will now have to make a fully paid rate.
P+C was never guaranteed but this seems a first step that properties that are in demand won't offer it anymore. I wonder what will happen with the MER for 2015.
P+C was never guaranteed but this seems a first step that properties that are in demand won't offer it anymore. I wonder what will happen with the MER for 2015.
Oct 14, 2014, 6:33 am
#1421
Join Date: Mar 2013
Posts: 299
If ridding themselves of P+C+DSU was the goal, couldn't they simply create a policy disallowing DSUs to be applied to P+Cs? I get that P+Cs aren't guaranteed, but this action seems to be punishing everybody for the bookings of what I have to assume to be a small minority.
Oct 14, 2014, 7:28 am
#1422
Join Date: Jan 2002
Location: Charlotte NC USA
Programs: Hyatt Globalist, AA Exec Plat, Alaska 75k, IHG Diamond, Wyndham Diamond, Hilton Diamond
Posts: 863
Oct 14, 2014, 7:48 am
#1424
Join Date: Oct 2011
Location: Chicago
Programs: QF P1,UA 1K,HHonors Diamond, Hyatt Globalist
Posts: 143
No upgrades on Points and Cash
I was lucky enough to find points and cash for next week. And then I noticed Suite were available. I can not use a DSU on my rate, only on the full rate.
So use 25,000 points and $340 or $990 for a suite for 2 nights. I am have tempted because its a pleasure trip, but seriously how much time will I be spending in the room to justify, $650???
So use 25,000 points and $340 or $990 for a suite for 2 nights. I am have tempted because its a pleasure trip, but seriously how much time will I be spending in the room to justify, $650???
Oct 14, 2014, 9:16 am
#1425
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
If ridding themselves of P+C+DSU was the goal, couldn't they simply create a policy disallowing DSUs to be applied to P+Cs? I get that P+Cs aren't guaranteed, but this action seems to be punishing everybody for the bookings of what I have to assume to be a small minority.
But it's also a (major) downgrade for Diamonds wanting to stay in a suite here. And off course for all of those that want to use their points and still want the stay credit.
I really don't like the direction this is taking, but I wasn't planning to stay here anytime soon anyway... Just like at the PH NY I don't really like the limited benefits vs the high rates.
If more properties will follow and there is still no online view on P+C availability this is starting to look like a major waste of time for the call center as well. I already dislike having to call, but at least scoring a P+C rate once in a while gives me some satisfaction.....