Nov 1, 2013, 12:13 am
Last edit by: whitesol
HYATT GOLD PASSPORT® DIAMOND TRIAL
Terms and Conditions
To qualify for this promotion, member must contact Hyatt Gold Passport Customer Service at 800.304.9288 or [email protected] between June 1, 2013, and April 30, 2014, reference Offer Code DMD14 and provide a statement with their account activity from a competitor. Upon enrollment, member will receive trial Diamond membership for 60 days. To maintain Diamond membership through February 2015, member must complete 12 eligible nights at any Hyatt worldwide within 60 days of enrollment. Member will also receive 1,000 Hyatt Gold Passport bonus points on their first six (6) eligible nights within 60 days. Maximum 6,000 Hyatt Gold Passport bonus points may be earned. Diamond 30% point bonus will be awarded for all eligible stays during the 60-day trial membership period when member chooses points for their stay. If member completes the stay requirements they will receive a new membership card, valid through February 2015, within 3-4 weeks of qualifying. Membership benefits will be available when member provides their Hyatt Gold Passport number at time of reservation and check-in.
Limit one trial tier offer per member. Hyatt Gold Passport will track all eligible nights in which a Hyatt Gold Passport account number is provided. An eligible night is defined as a single night at any Hyatt in which an eligible rate is paid. For the purposes of this Promotion, an “Eligible Rate” shall be defined as any hotel published room rate, including, but not limited to, rates found on hyatt.com, the Hyatt Daily Rate, Volume Account Rates, AAA and Senior Citizen rates. “Ineligible Rates” are discounted rates, including, but not limited to, any free night stays, Third Party Internet Rates (examples include priceline.com, hotels.com, Expedia, and Travelocity), traditional wholesale rates (examples include GOGO Worldwide Vacations, Pleasant Holidays, etc.), airline crew rates, airline employee rates, travel agency employee rates, Club at the Hyatt discount certificate stays, Hyatt employee or employee family discount rates, airline interrupted-trip vouchers or contracted rooms (a contract room is a room that has been reserved pursuant to a written and executed agreement between a hotel and a corporation, government agency or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time). Back-to-back stays at a single Hyatt are considered one stay. Hyatt Gold Passport reserves the right to alter or withdraw this promotion at any time without notice.
The following are all the competitors and required status to qualify for the Diamond Trial Offer.
Hilton Honors- Gold VIP and Diamond
Marriott- Gold and Platinum
Starwood- Platinum
Priority Club (now IHG Rewards Club)-Platinum
Fairmont Hotel (one FT has had success)
Please note, the competitor statement must indicate your name, tier status and at least one stay in the last 12 months. Please email statement of your membership activity with a competitor to us for processing.
This promotion is subject to the complete Terms and Conditions of the Hyatt Gold Passport program. For complete program terms and conditions, visit goldpassport.com. Hyatt Hotels & Resorts® encompasses hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. The trademarks Hyatt®, Hyatt Hotels & Resorts®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, HYATT house®, Hyatt Residence Club®, Hyatt Gold Passport®, and related marks are trademarks of Hyatt Corporation and its affiliates. ©2013 Hyatt Corporation. All rights reserved.
Important note on timeframe: You have 60 days from the start of the challenge to complete the 12 nights, regardless of what the expiration date is on the your account profile. You may still retain Diamond status until the end of the month in which your trial period ends.
Terms and Conditions
To qualify for this promotion, member must contact Hyatt Gold Passport Customer Service at 800.304.9288 or [email protected] between June 1, 2013, and April 30, 2014, reference Offer Code DMD14 and provide a statement with their account activity from a competitor. Upon enrollment, member will receive trial Diamond membership for 60 days. To maintain Diamond membership through February 2015, member must complete 12 eligible nights at any Hyatt worldwide within 60 days of enrollment. Member will also receive 1,000 Hyatt Gold Passport bonus points on their first six (6) eligible nights within 60 days. Maximum 6,000 Hyatt Gold Passport bonus points may be earned. Diamond 30% point bonus will be awarded for all eligible stays during the 60-day trial membership period when member chooses points for their stay. If member completes the stay requirements they will receive a new membership card, valid through February 2015, within 3-4 weeks of qualifying. Membership benefits will be available when member provides their Hyatt Gold Passport number at time of reservation and check-in.
Limit one trial tier offer per member. Hyatt Gold Passport will track all eligible nights in which a Hyatt Gold Passport account number is provided. An eligible night is defined as a single night at any Hyatt in which an eligible rate is paid. For the purposes of this Promotion, an “Eligible Rate” shall be defined as any hotel published room rate, including, but not limited to, rates found on hyatt.com, the Hyatt Daily Rate, Volume Account Rates, AAA and Senior Citizen rates. “Ineligible Rates” are discounted rates, including, but not limited to, any free night stays, Third Party Internet Rates (examples include priceline.com, hotels.com, Expedia, and Travelocity), traditional wholesale rates (examples include GOGO Worldwide Vacations, Pleasant Holidays, etc.), airline crew rates, airline employee rates, travel agency employee rates, Club at the Hyatt discount certificate stays, Hyatt employee or employee family discount rates, airline interrupted-trip vouchers or contracted rooms (a contract room is a room that has been reserved pursuant to a written and executed agreement between a hotel and a corporation, government agency or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time). Back-to-back stays at a single Hyatt are considered one stay. Hyatt Gold Passport reserves the right to alter or withdraw this promotion at any time without notice.
The following are all the competitors and required status to qualify for the Diamond Trial Offer.
Hilton Honors- Gold VIP and Diamond
Marriott- Gold and Platinum
Starwood- Platinum
Priority Club (now IHG Rewards Club)-Platinum
Fairmont Hotel (one FT has had success)
Please note, the competitor statement must indicate your name, tier status and at least one stay in the last 12 months. Please email statement of your membership activity with a competitor to us for processing.
This promotion is subject to the complete Terms and Conditions of the Hyatt Gold Passport program. For complete program terms and conditions, visit goldpassport.com. Hyatt Hotels & Resorts® encompasses hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. The trademarks Hyatt®, Hyatt Hotels & Resorts®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, HYATT house®, Hyatt Residence Club®, Hyatt Gold Passport®, and related marks are trademarks of Hyatt Corporation and its affiliates. ©2013 Hyatt Corporation. All rights reserved.
Important note on timeframe: You have 60 days from the start of the challenge to complete the 12 nights, regardless of what the expiration date is on the your account profile. You may still retain Diamond status until the end of the month in which your trial period ends.
Hyatt Tier (Status) Matching (Challenge) Information - 11/10(ended 10/31/14)
May 15, 2014, 9:14 am
#1501
Join Date: Jun 2013
Location: IAH
Programs: Hyatt Globalist, SPG Platinum, Hilton Diamond, A3 Gold
Posts: 601
You need to figure it can take a few days for your request, including status in another program and at least one recent stay, is processed. That normally comes after you requesting and them acknowledging a challenge is offered.... The suite upgrades do take another few days to appear in your account AFTER your challenge is approved and your status is changed at that time.
So it's not really realistic to expect you will be able to use that first DSU for 2-5 days after you confirm you want to do the challenge and send them your proof of eligibility. These are processed manually so it's not like there is a fixed timeline, although normally they are processed rather quickly (within a day or so).
And suite availability might not be there as well at that short a notice (DSU's only work when the entry level suite is available).
So it's not really realistic to expect you will be able to use that first DSU for 2-5 days after you confirm you want to do the challenge and send them your proof of eligibility. These are processed manually so it's not like there is a fixed timeline, although normally they are processed rather quickly (within a day or so).
And suite availability might not be there as well at that short a notice (DSU's only work when the entry level suite is available).
May 15, 2014, 10:45 am
#1502
Join Date: Feb 2014
Posts: 8
My account updated around noon on May 2, so about 20 hours after my enrollment confirmation. At this time, I was told the system would need until May 6 for the Diamond Suite Upgrade certs to post, but this was a slightly longer time frame than usual due to their systems not doing a lot over the weekend. However, you are normally supposed to give it at least one to two days after your status updates before you can expect the DSUs to become available. That said, mine posted on May 3.
In summary, it's fully possible to get your status and DSUs within two days of contacting Hyatt to start the challenge, but to be safe, expect up to two days before you get confirmation of your status and a week before your DSUs are available to use.
To see if your DSUs are available, go to your "Account Detail" and then select "My Awards" from the navigation pane on the upper left side of the screen. If you have no awards showing, then they cannot be used yet. Otherwise, they will appear under a dropdown section entitled "Suite Upgrade Award". You will need to call the number listed to apply the upgrade, and the upgrade can be applied to an existing reservation so you can at least book your standard room ahead of time if space is limited at your hotel of choice.
May 15, 2014, 1:03 pm
#1503
Join Date: May 2012
Posts: 470
If it helps any, I signed up for the Diamond Challenge on May 1 around 9:30am. First reply was in the afternoon around 3:00pm. After a couple back and forths (new challenge had just started so there was some conflicting information) they confirmed my enrollment around 4:00pm. They told me it would be 24 hours before my account would reflect the new status.
My account updated around noon on May 2, so about 20 hours after my enrollment confirmation. At this time, I was told the system would need until May 6 for the Diamond Suite Upgrade certs to post, but this was a slightly longer time frame than usual due to their systems not doing a lot over the weekend. However, you are normally supposed to give it at least one to two days after your status updates before you can expect the DSUs to become available. That said, mine posted on May 3.
In summary, it's fully possible to get your status and DSUs within two days of contacting Hyatt to start the challenge, but to be safe, expect up to two days before you get confirmation of your status and a week before your DSUs are available to use.
To see if your DSUs are available, go to your "Account Detail" and then select "My Awards" from the navigation pane on the upper left side of the screen. If you have no awards showing, then they cannot be used yet. Otherwise, they will appear under a dropdown section entitled "Suite Upgrade Award". You will need to call the number listed to apply the upgrade, and the upgrade can be applied to an existing reservation so you can at least book your standard room ahead of time if space is limited at your hotel of choice.
My account updated around noon on May 2, so about 20 hours after my enrollment confirmation. At this time, I was told the system would need until May 6 for the Diamond Suite Upgrade certs to post, but this was a slightly longer time frame than usual due to their systems not doing a lot over the weekend. However, you are normally supposed to give it at least one to two days after your status updates before you can expect the DSUs to become available. That said, mine posted on May 3.
In summary, it's fully possible to get your status and DSUs within two days of contacting Hyatt to start the challenge, but to be safe, expect up to two days before you get confirmation of your status and a week before your DSUs are available to use.
To see if your DSUs are available, go to your "Account Detail" and then select "My Awards" from the navigation pane on the upper left side of the screen. If you have no awards showing, then they cannot be used yet. Otherwise, they will appear under a dropdown section entitled "Suite Upgrade Award". You will need to call the number listed to apply the upgrade, and the upgrade can be applied to an existing reservation so you can at least book your standard room ahead of time if space is limited at your hotel of choice.
May 16, 2014, 4:40 pm
#1504
Join Date: Dec 2013
Location: US - Northern Virginia
Programs: SPG Gold, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 17
Challenge matched
Matched on May 8th - valid up to Feb 2016. Done within 30 minutes of submission of Marriott Gold status screen shot (17 ytd nights there). DSUs appeared within 24 hours.
May 16, 2014, 7:41 pm
#1505
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
Must have stays with other program
Submitted a request to see if they would approved the challenge based on Hilton gold and or IHG Platinum (both attained through CC) but I have no stays YTD in either program. Below is the response I received.
I do have a stay scheduled with Hilton later this month and will request the challenge again after I complete the stay at Hilton.
Has anyone been approved into the challenge without any stays in the matching program?
We have received your request to enroll your membership in the Diamond Trial Offer based on your status within the Hilton program. Unfortunately, we cannot enroll you from a copy of your upcoming stay. Please email us a copy of your most recent statement showing your activity over the last 12 months with our competitor.
Has anyone been approved into the challenge without any stays in the matching program?
May 17, 2014, 1:37 am
#1506
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
[QUOTE=kmcbrid2;22877291Has anyone been approved into the challenge without any stays in the matching program?[/QUOTE]
You could try applying with the Hilton reservation showing in your account. Some people have had success with that.
But it really shouldn't be much to ask for one lousy stay with the competition when applying for such a generous offer :-).
You could try applying with the Hilton reservation showing in your account. Some people have had success with that.
But it really shouldn't be much to ask for one lousy stay with the competition when applying for such a generous offer :-).
May 17, 2014, 3:46 am
#1507
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
I plan to fulfill the stay requirement, so no issues there. However, I remembered reading, don't know if it was on this thread or a blogger, that you could get the challenge without any stays in the matching program.
Based on my experience this does not seem to be the case so I'm just trying to get correct information out their for other FT's.
May 17, 2014, 3:52 am
#1508
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
A few years ago they did include something about having a minimum of one stay in the last 12 months but if I look at the wiki that seems to be gone. Now it's just account activity....
Last edited by RTW1; May 17, 2014 at 3:57 am
May 17, 2014, 11:43 am
#1509
Join Date: Dec 2013
Posts: 175
Thank you for contacting Hyatt Gold Passport Customer Service. I appreciate the opportunity to assist you.
Regarding your inquiry, currently a Diamond Trial Offer is available. You will receive trial Diamond membership for 60 days with proof of top tier status with one of our competitor programs. However, you must complete 12 nights in 60 days to maintain Diamond membership through February of 2015. You will also receive 1,000 bonus points on your first six eligible nights within 60 days, up to a maximum of 6,000 bonus points. Please be aware that the earning period for the promotion begins at the time of enrollment.
Please note the list of competitors that Hyatt Gold Passport will match:
Hilton Gold VIP or Hilton Diamond VIP
Marriott Gold or Marriott Platinum
Starwood Platinum Preferred Guest
Priority Club Platinum
Please note, the competitor statement must indicate your name, tier status and at least one stay in the last 12 months. Please email statement of your membership activity with a competitor to us for processing.
The current offer is open for enrollment till Wednesday, 30 April 2014. After this date, we may have another Diamond Trial Offer later in the year. However, that offer is tentative and cannot be confirmed at this time.
May 19, 2014, 10:15 am
#1510
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Has anyone requested a Diamond Challenge that doesn't start immediately? I would like mine to start June 7 (the date of my next paid stay), but don't really want to hold off until the last minute to request it. I only have 6 of the 12 nights for the challenge currently scheduled and want to give myself as much time as possible to figure out the other 6 nights.
May 19, 2014, 10:43 am
#1511
Join Date: Jul 2012
Location: STL
Programs: Hyatt Platinum, Hilton Gold
Posts: 521
Has anyone requested a Diamond Challenge that doesn't start immediately? I would like mine to start June 7 (the date of my next paid stay), but don't really want to hold off until the last minute to request it. I only have 6 of the 12 nights for the challenge currently scheduled and want to give myself as much time as possible to figure out the other 6 nights.
May 19, 2014, 2:34 pm
#1512
Join Date: Jun 2013
Location: IAH
Programs: Hyatt Globalist, SPG Platinum, Hilton Diamond, A3 Gold
Posts: 601
May 19, 2014, 3:49 pm
#1513
Join Date: Jul 2012
Location: STL
Programs: Hyatt Platinum, Hilton Gold
Posts: 521
May 20, 2014, 9:05 am
#1514
Join Date: May 2005
Programs: AA Plat, UA Gold, Hyatt Plat, SPG Gold, Hilton Gold
Posts: 38
Has anyone requested a Diamond Challenge that doesn't start immediately? I would like mine to start June 7 (the date of my next paid stay), but don't really want to hold off until the last minute to request it. I only have 6 of the 12 nights for the challenge currently scheduled and want to give myself as much time as possible to figure out the other 6 nights.
May 20, 2014, 1:28 pm
#1515
Join Date: Oct 2013
Location: DFW
Posts: 246
Can I use a DSU from the diamond challenge on a stay during the 60 period? For example, if I had a stay on the 15th, emailed them to get it activated on the 10th or something, can I still apply the DSU for my stay on the 15th?