TTL

Sorry, I can not comment that, usually I get to hotel only after 6 PM.

diamond club freeloader

No, not during my weekend stay at the beginning of the month, at least

fabulousflygirl

Have a stay this weekend. Will report if there are any changes in the lounge. According to the property rep on Trip Advisor, there are changes forthcoming, though not by this weekend. Gives one hope for the future hahaha.^

treppenlaeufer

Did the property rep indicate what the nature of the changes were to be? More on the positive side (e.g. reintroduction of some afternoon tea offering) or more likely on the "enhancement" side, i.e. marketing speak for getting rid of something more (which would then relate to the evening offer I guess, not much else left that could be "enhanced").

fabulousflygirl

As far as any food/drink offerings, nothing specific was mentioned. They said they were in the process of reviewing current offerings and wanted to do something different moving forward. They did mention that private check in for executive level guests would be accommodated in the main check in desk in the lobby for the time being. They are looking at installing a door for entry with the room key card as well as key card entry in the elevators for added security. That is pretty much all they mentioned for the time being.

treppenlaeufer

Thanks fabflygirl! sounds like I better brace myself for worse to come then - sounds definitely like they are removing the exec lounge host (making it a far less personal space), and "wanted to do something different moving forward" sounds like it could become alarming. We'll see.

if you find out anything more during your stay, I'd be more than pleased to read you again here

fabulousflygirl

I'll be there this weekend so I will definitely see if I can find out any other details and post my findings. There are definitely a lot of people that have voiced their disappointment over the current changes both here and on TA, so maybe they will do something to improve. I just hope The Met doesn't decide to change things like TB has currently. Their EL has always been nice.

fabulousflygirl

So update on the lounge. All still looks the same. Offerings were continental breakfast with scrambled eggs and bacon for the hot items. No return of the afternoon tea. It is still snacks from 12-6. Sad things out in canisters. Evening drinks and canapés consisted of wine (red/white/cava), some good local beers and a very few spirit choices. Cold items were cold cuts, cheese, salads, smoked salmon and 2 hot items (chicken wings and veggie samosas one night and macaroni and cheese and a pork tenderloin the other night). Staff couldn't really comment on what specific changes were coming about except that they were reviewing the current offerings in response to guest feedback. Off to my other go-to properties for the rest of the weekend/next week. Will post on their respective threads. Cheers!

BotB

Thanks for the updates, good to know, I've booked a room here mid April and will also update on offerings / room / changes.

treppenlaeufer

Thanks for your report and enquiries. I try hard and keep open-minded about what they may change in "response to guest feedback"...

I am sure the afternoon tea was also removed "in response to guest feedback"

fabulousflygirl

Well anything has to be better than tortilla chips and spicy peanuts in a canister at tea time!

TTL

Breakfast has been moved to first floor conference room with limited offerings. And a surly breakfast room receptionist - at least this morning.

LH2100

Same in the second week of march.
I will be back at the end of April, let see if there have been some changes. A little afternoon tea offer in the lounge would be nice, the currently offered "snacks" are a joke.

gav0106

A new "enhancement" is one way: Jamies Italian - where the breakfast room used to be! Not sure what the story is, I assume breakfast will remain upstairs

treppenlaeufer

Had a two night stay at the TB, and learnt that breakfast will be a novel offering in the Jamie Oliver Restaurant, apparently Jamie Oliver style rather than standard Hilton fare. This could turn out interesting.

Breakfast was chaotic in both the current replacement space on 1st floor and the executive lounge. Not happy, and I voluntarily got up 2h earlier on Sunday to avoid the piles of uncleared plates and waste on the tables in the lounge.

Other than that, the removal of what was an excellent afternoon tea still fills me with pain, the evening lounge offer remains good, one night it was uninspired chicken wings and spring rolls as hot items - meeeh, but the other evening very nice prepared portions of meat with vegetables and a vegetable option consisting of pasta parcels. Very good.

Currently still four kinds of spirit out.

Was treated very well as a Diamond for this stay, but that may be partly due to service recovery from a previous stay.