gpf101

Stayed here for a 2 night weekend stay recently.

I am HH Gold and was pre upgraded to an Executive room. The hotel is well located although not bang in the centre of London, however most places are within easy reach from the close by London Bridge tube station.

When I arrived I was informed I was pre-upgraded to an exec room. I tried my luck trying to check in at 10am however no rooms were available. I left my bag with the concierge and went for a coffee. The staff are OK, I've had better and worse experiences.

The room is perfectly fine and the club sandwich I ordered from room service was nice if a little expensive. The exec lounge is great. All day there were snacks and soft drinks, coffee, water and a few beers. Then from 6-9 there is a nice service with spirits, wine, cava, beer, hot canapés, cold cuts, salads and the like. A really great lounge that is probably worth paying for if you didn't get upgraded.

There was one incident that somewhat soured me. After a night out I decided to have a cocktail in the bar. It was about 12:30am. I ordered a mojito, which was tiny, and it cost me £11. No problem. I then asked for a little bowel of nuts or nibbles. They got me some, and when the bill came I was charged £3 for them. I thought it was incredibly poor form, and they removed it when I made my feelings known.

Other than this, the stay was excellent and I will be staying there again.

elkhornne

Does anyone have the email address of the Hilton London Tower Bridge?

Thank you

cjd

Try: [email protected]

patter98

Sven Goosen is the GM there. I emailed him in August prior to my arrival and he helped me out greatly. His email is: [email protected]

-Justin

elkhornne

Thank you very much.

elkhornne

I had a response within 5 minutes. Excellent, ^ Thank you again.

signol

I stayed here last Saturday with my wife. I'd booked a Standard room under the Public Sector discount (my wife works for the NHS). On checking in online in the morning, I could pick from several Executive rooms, including some on the top floor (which I did - room 1210). The room itself didn't seem that different from regular rooms but the view was amazing - St Pauls, the Gherkin, the Shard, all visible.
We just poked our heads into the lounge, it seemed nice enough, though we didn't get a drink as we had a dinner reservation at the nearby Gaucho (excellent steak).
We were offered breakfast in either the lounge or the restaurant, we ate in the restaurant but looked into the lounge, and despite there being no (or not many obvious) hot options, the continental spread was impressive.
Overall, excellent hotel, I'd stay there again in a heartbeat, shame it is above my company hotel allowance.

signol

ChrisH

There are a couple of hot options in the lounge for breakfast, they're just not that obvious from first look!

wizla

nice one mate, I can never seem to do online check- in in the UK..... the system don't let me?......what i normally do is have breakfast in the restaurant ie- musli, full english and juice.....then finish in the lounge with a coffee and danish because the coffee is far superior in the lounge than downstairs

wizla

Im in here tonight ....will report back with a review later.

wizla

Strange....I'm in the lounge and they are serving alcohol already..its 3pm???

TTL

A couple of remarks from a recent stay.

I had two points+cash bookings on consecutive nights. Check in was relatively easy at early hour of 11 AM. The agent recognised the two stays, made sure I did not have to switch rooms, and took the credit card details, one for the room rate and another for the incidentals. However, when checking out on the third morning, it became evident, that the first stay had been charged entirely from the room rate (company) card without notifying me and the second stay was charged in the opposite way as was desired from "wrong" cards. Isn't there not field on the Hilton computer screen, where this kind of information would be passed from one checking in agent to another checking out agent? What is the rationale of having the credit card details in the Hhonors file, when the cards have to be manually swiped every time? And in many occasions, put to hold for a few hundred monetary units, as if the frequent customer would be fraudulent.

For the second night the lounge was closed for the floor carpeting to be redone. There was an alternative "lounge" downstairs, and after it had been closed, the downstairs bar was to serve some drinks for the exec. loungers. For the most part that went well, the lady bartenders handled it well, but the chap entering the duty later in the evening insisted that the lounge service had ended at 9 PM, while it actually would have carried out until 11 PM. For the couple of Guinness beers consumed, I would have been ready to pay as well instead of arguing about the subject.

All in all. I will find better service from the neighbourhood Hiltons and Doubletrees in the future.

stifle

I don't think it's usual to take payment from two different cards for room rate and incidentals so I'm not surprised that went wrong.

TTL

You mean splitting a bill at checkout would be unusual? My employer pays the room and I use company credit card for that. For food, drinks, and other incidentals I use my own credit card. Works without complications everywhere else.

stifle

Payment at checkout would be fine, I suppose, although it would be unusual to have two cards on file.