antebellum

Probably. In theory they should allow 2 kids (4 guests) in the same room under the same reservation. This has nothing to do with your status.
Anyway, diamond breakfast benefit at EL or Cerise only applies to you and your wife (if both Diamond), which means it doesn't cover your kids.

evergrn

I am 70% certain that that 7500yen + tax/svc (ends up being ~10,000yen) will include that 3rd person's EL access.

The breakfast beyond the 2nd adult is theoretically only free if they have EL access, including kids. However, keep in mind the following:
- I believe kid's breakfast buffet price is cheaper than kid's EL access fee.
- Cerise could still choose to waive fees for kids' breakfast even if they're supposed to not be free.
- If your child is below a certain age (could be <6yo), then I thought the breakfast was free anyways.

Only if you book 2 rooms.

gvaughn

evergrn

gvaughn

est-gratuite

Stayed here recently ON A WEEKDAY as diamond....booked "king room city"
Got an "upgrade" to a "king executive city" on a high floor, but thats it...room looks like any other king room.
Was hoping to get at least a room with view to the gardens and tokyo bay...but my room was facing the buildings.
Quick glance online shows all room types available.
Is this standard treatment of diamonds ?
Should I have made more of a fuss checking-in ?

The _Banking_Scot

[QUOTE=est-gratuite;31188065]Stayed here recently ON A WEEKDAY as diamond....booked "king room city"
Got an "upgrade" to a "king executive city" on a high floor, but thats it...room looks like any other king room.
Was hoping to get at least a room with view to the gardens and tokyo bay...but my room was facing the buildings.
Quick glance online shows all room types available.
Is this standard treatment of diamonds ?
Should I have made more of a fuss checking-in ?[/QUOTE

Hi Est-gratuite,

I stayed at the Corad for 3 nights ( 3-6 Jan) and checked in at the lounge . I had booked a twin bay view and was asked at checkin if I would be interested in a suite for my last 2 nights . I accepted so the next day I got the bellboy to take my luggage to storage in the morning and then went out sightseeing. when I cambe back at 3pm I got my new key from the lounge and the luggage was already put in .

The suite was a wonderful upgrade but on my own and being out of the hotel sight seeing for most of the day , the standard bay view rooms ( very large anyway for Tokyo) would have done me equally well especially with Diamond for lounge access

If i had booked a city view and wanted a. bay view I would probably have asked at check in or at the lounge.

The previous year (as a Gold) for 1 stay I was upgraded from an Executive City view room to Executive Bay view room but for another stay I was not upgraded ( a weekend but had booked a view room anyway)

I do not ask for upgrades and very pleased if one ( especially to a suite comes around)

Regards

TBS

evergrn

Just since becoming a Diamond, I've stayed here ~5x or more now. I've only received a true upgrade 1x. Otherwise it's always "city king" to "exec city king" or "bay view king" to "exec bay view" which of course is meaningless for Diamonds.

It's really up to you to decide whether to raise a fuss. Personally, I don't. I frequently see foreign guests at EL trying to negotiate something with the staff upon check-in and clogging things up. I just think that's bad form. It's been said over and over in this thread that there's no harm in just asking. I can't disagree with that. But if you get a no, I wouldn't push it by pulling out your App with available room inventory and such. I never even ask for upgrade in the first place in Jpn, largely because I'm Jpnese and feel uncomfortable requesting things like that in Jpn. After a streak of many non-upgrades there, I admit I started to get frustrated. But they did finally upgrade us to a suite for the first time this past winter, and now I can rest easy knowing that I can be upgraded without asking if it's meant to be.

Aloha1

My understanding is no. You can pay for access if all the same room but if you book 2 rooms the second gets the Diamond benefits as well for 2 people.

Cynicor

thbe

At the Conrad Tokyo I've got upgraded on point stays, but not on paid stays yet. The reason could be, that I book a standard room on points, but a suite for money, as the suite is much more expensive on points, but not when paying by money. Anyway I was always happy with my room/suite.

Btw: It's interesting how complicated the rules about travelling as a family of four (or more) are. In general there are not many hotels which offer a good room for four, if non of them is an infant. I've switched my stays with my family to Airbnb or non-chain hotels years ago and I've never regret that decision so far.

There is a lot of room for improvement for the big loyalty programs from my point of view. In general I've got upgraded quite often as a HH DIA or an IC RA so far, when I'm travelling alone. It's nice to stay in a presidential suite alone, but it's much much nicer to stay in a better room with my family. And nothing let my loyalty to a brand grows more than a good treatment for my family. To be honest I've learned to appreciate some treatments more when seeing them from my kid's point of view. I.e. my son is still happy that someone else makes his bed, when staying at a hotel.

Strangely I've got relatively less upgrades when travelling with my wife, my kids or all together. A DIA, who stays many many nights at Hilton properties shouldn't think about the costs for a rollaway or EL access for the few nights he stays with his family.

farnorthtrader

IndyHoosier

As a Diamond, I was upgraded from a King Room City to King Exe Suite Bay Corner last month. So suite upgrades do occur.

Cynicor

est-gratuite

So, I finished up my stay here and I struggled to understand what makes this property worth the very high prices they charge here. From what I could see, the lowest category rooms here (once you add all the extra Japanese taxes & fees) never go for less than 55,000JPY per night and shoot up to 90,000JPY on Friday and Saturday nights.

My whole time here I was thinking...what justifies these prices ?


Just a quick rundown of what I found disappointing:


Views:
I have had better views in other Tokyo hotels. Even from the lounge on the top floor the view of the bay and rainbow bridge are partially blocked by other buildings. The breakfast area and rooms not facing the bay, have boring views...as you are quite close against another skyscraper. Just as an example the views from the Hilton Tokyo Odaiba are stunning in comparison.


Rooms:
The rooms are big...I will give them that, but they certainly are not the most modern anymore. No plugs/outlets near the bed. The walk-in shower I had was not that big. Views (as mentioned above) can be disappointing depending which side you are facing. Windows can NOT be opened for fresh air.


Upgrades:
From what I could see in this thread even simple 1 category upgrades are very hit and miss for diamonds here. I have stayed at all the other hilton hotels in Tokyo, and they all give much better diamond upgrades.


Location:
Apart from the nearby Hamarikyu gardens, I could not find anything that interesting around the hotel, in terms of sightseeing, shops and restaurants. Totally dead at night.


Breakfast:
The breakfast was nice, but nothing out of this world. It certainly is not a breakfast I will remember once a few days have passed. The Conrad in Seoul had 3 or 4 times more items on offer. And this is Japan...why is there no sushi on offer at a luxury 5 star hotel ??


Housekeeping:
More than once I did not get a turn down-service in the evening. Normaly I don't care about this...but at these high prices that is unacceptable.


Spa/swimming pool:
Nice...but again nothing amazing. If the hotel was even half full, the pool area looked like it would be very limited for space. The sauna/steam rooms won't accomodate more than 5 or 6 people at a time. The 4 very small warm tubs for a single person soaking jacuzzi style seemed just a bit weird....I prefer a more open style onsen.





If I was paying a more reasonable rate, then the above issues wouldn't be such a problem, but I can think of a dozen hotels in Tokyo that give you better value for money in many of the above categories for half the price. I won't be rushing to come back to the Conrad next time I'm in Tokyo, unless I get a better price....which seems unlikely.

Also...95,000 hilton points per night for this hotel is just too high.

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