Conrad Tokyo {JPN}
Feb 25, 2019, 8:22 pm
#271
Join Date: Feb 2018
Posts: 93
Hi I’m trying to book a point redemption here and there is no option to add a 2nd child I have a 2yr old and an infant I’ve emailed them a week ago with no reply do you know if they will charge me for my infant being in our room? We have our own travel crib aswell thanks
Feb 26, 2019, 3:41 am
#272
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
Perfect record of being upgraded to a suite as Diamond remains intact with three night stay. Took a couple of tries, but was eventually able to get a 3pm late checkout.
This was probably my best stay ever. The roast beef and mashed potatoes on Saturday night were possibly my favorite food in any club lounge ever. Staff were all awesome and really went above and beyond the call of duty.
This was probably my best stay ever. The roast beef and mashed potatoes on Saturday night were possibly my favorite food in any club lounge ever. Staff were all awesome and really went above and beyond the call of duty.
Feb 26, 2019, 6:06 pm
#273
Join Date: Oct 2017
Programs: Hilton Diamond, Hyatt globalist, Marriott Gold
Posts: 142
Perfect record of being upgraded to a suite as Diamond remains intact with three night stay. Took a couple of tries, but was eventually able to get a 3pm late checkout.
This was probably my best stay ever. The roast beef and mashed potatoes on Saturday night were possibly my favorite food in any club lounge ever. Staff were all awesome and really went above and beyond the call of duty.
This was probably my best stay ever. The roast beef and mashed potatoes on Saturday night were possibly my favorite food in any club lounge ever. Staff were all awesome and really went above and beyond the call of duty.
Do you mind sharing how you got upgraded? I can PM you lol
Feb 26, 2019, 7:03 pm
#274
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
Feb 26, 2019, 7:16 pm
#275
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
Hi I’m trying to book a point redemption here and there is no option to add a 2nd child I have a 2yr old and an infant I’ve emailed them a week ago with no reply do you know if they will charge me for my infant being in our room? We have our own travel crib aswell thanks
With a 2yo and an infant + 2 adults, the only way I see feasible would be a king room where you and your spouse sleep on the king size bed with the 2yo in between, plus a crib for the infant.
Just make a booking for 2 adults and 1 child. Then make a separate request for the crib. The booking engine does not like more than 3 people for a regular room for Conrad Tokyo. You have to do 3adults, 2+1 or 1+2. I'm not sure if they'll charge you for the crib. They will charge you for the regular rollaway, whether you're Diamond or non-status.
Feb 26, 2019, 7:20 pm
#276
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
The latest I got for checkout was 2pm. It's usually 1pm. One time they could only do 12.30pm.
I'm not insistent, though. I never ask for an upgrade in Jpn (although I'm always wishing for it), and with late checkout I just take what they offer.
Feb 26, 2019, 7:44 pm
#277
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I'm like 1/4 for upgrade as a Diamond, no upgrade in my non-Diamond stays.
The latest I got for checkout was 2pm. It's usually 1pm. One time they could only do 12.30pm.
I'm not insistent, though. I never ask for an upgrade in Jpn (although I'm always wishing for it), and with late checkout I just take what they offer.
The latest I got for checkout was 2pm. It's usually 1pm. One time they could only do 12.30pm.
I'm not insistent, though. I never ask for an upgrade in Jpn (although I'm always wishing for it), and with late checkout I just take what they offer.
Day of check-in:
H: Can we get late checkout of 3pm?
C: We are very busy, so we can only extend to 1pm.
H: Okay.
Day before checkout:
H: There's availability for this suite tomorrow. Can you extend late checkout time?
C: We can extend to 2pm.
H: Okay.
Day of checkout:
H: There's availability for this suite today. Can you extend late checkout time?
C: We can extend to 2:30.
H: How about 3pm?
C: Okay, 3pm
H: Thank you.
Feb 28, 2019, 12:34 am
#278
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,378
Nicely done. But I could never pull off something like that, pointing out Hilton app inventory to try to force their hands and such. I'm a total wimp.
Even for a simple request such as late check-out, in US I'm nervous to ask and in Jpn my wife has to ask.
Lot of this is on me, but I also blame Hilton. At Hyatt, I can ask without being nervous because they always act like 2pm checkout is a slam dunk. At Hilton, you never know how they're going to react when you request a late checkout.
Even for a simple request such as late check-out, in US I'm nervous to ask and in Jpn my wife has to ask.
Lot of this is on me, but I also blame Hilton. At Hyatt, I can ask without being nervous because they always act like 2pm checkout is a slam dunk. At Hilton, you never know how they're going to react when you request a late checkout.
Feb 28, 2019, 12:58 am
#279
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I don't see what there is to fear. If you politely ask for something, the worst that can happen is that they politely decline. When that happens, I just thank them for trying and move on.
The only time I press matters is when a hotel tries to take back something they've already promised. One time I confirmed an extra bed four months in advance at this hotel, only to be told at check-in that they couldn't supply it. It took polite escalations to the GM and social media channels, but I did get my bed, and also comped for my trouble.
So long as I am polite, I don't feel that I am bothering anybody, just asking them to do their jobs.
The only time I press matters is when a hotel tries to take back something they've already promised. One time I confirmed an extra bed four months in advance at this hotel, only to be told at check-in that they couldn't supply it. It took polite escalations to the GM and social media channels, but I did get my bed, and also comped for my trouble.
So long as I am polite, I don't feel that I am bothering anybody, just asking them to do their jobs.
Feb 28, 2019, 1:00 am
#280
Join Date: Feb 2019
Programs: Hilton Gold, Etihad Gold, IHG Platinum, IC Ambasador, Marriott Gold, Taj Gold, Radisson Gold
Posts: 195
Great life advice
I don't see what there is to fear. If you politely ask for something, the worst that can happen is that they politely decline. When that happens, I just thank them for trying and move on.
The only time I press matters is when a hotel tries to take back something they've already promised. One time I confirmed an extra bed four months in advance at this hotel, only to be told at check-in that they couldn't supply it. It took polite escalations to the GM and social media channels, but I did get my bed, and also comped for my trouble.
So long as I am polite, I don't feel that I am bothering anybody, just asking them to do their jobs.
The only time I press matters is when a hotel tries to take back something they've already promised. One time I confirmed an extra bed four months in advance at this hotel, only to be told at check-in that they couldn't supply it. It took polite escalations to the GM and social media channels, but I did get my bed, and also comped for my trouble.
So long as I am polite, I don't feel that I am bothering anybody, just asking them to do their jobs.
Feb 28, 2019, 1:18 am
#281
Join Date: Feb 2018
Posts: 93
Your infant will require a crib, right?
With a 2yo and an infant + 2 adults, the only way I see feasible would be a king room where you and your spouse sleep on the king size bed with the 2yo in between, plus a crib for the infant.
Just make a booking for 2 adults and 1 child. Then make a separate request for the crib. The booking engine does not like more than 3 people for a regular room for Conrad Tokyo. You have to do 3adults, 2+1 or 1+2. I'm not sure if they'll charge you for the crib. They will charge you for the regular rollaway, whether you're Diamond or non-status.
With a 2yo and an infant + 2 adults, the only way I see feasible would be a king room where you and your spouse sleep on the king size bed with the 2yo in between, plus a crib for the infant.
Just make a booking for 2 adults and 1 child. Then make a separate request for the crib. The booking engine does not like more than 3 people for a regular room for Conrad Tokyo. You have to do 3adults, 2+1 or 1+2. I'm not sure if they'll charge you for the crib. They will charge you for the regular rollaway, whether you're Diamond or non-status.
Feb 28, 2019, 1:37 am
#282
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I don't disagree with that, but these particular things were things I was expecting to receive. Diamonds should get suites if they are available, and there's no reason why they can't extend a proper late checkout if they have inventory to spare.
Feb 28, 2019, 7:14 am
#283
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
The last time I had a checkout late enough that an employee had to sit around waiting for me, I went by the front desk on my way out to let them know I understood/appreciated the inconvenience.
Feb 28, 2019, 7:23 am
#284
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,216
If you really believe that, you have never worked in a hotel. Let me explain: If you ask for a minimal late checkout, that is no problem. The hotel simply moves that room to the end of the list of rooms to be cleaned. However, if you ask for more, then you put the hotel staff in a position of requiring a housecleaning employee to sit in the break room waiting for you before she can finish her day and go home. It would be uncustomary for a hotel to leave spare inventory dirty overnight.
The last time I had a checkout late enough that an employee had to sit around waiting for me, I went by the front desk on my way out to let them know I understood/appreciated the inconvenience.
The last time I had a checkout late enough that an employee had to sit around waiting for me, I went by the front desk on my way out to let them know I understood/appreciated the inconvenience.
Mar 1, 2019, 12:35 am
#285
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
This isn’t a Motel 6. They have a full staff and housekeepers on duty 24/7. They also have sophisticated yield-management software that allows them to honor terms whenever possible. You don’t need to apologize to anyone at a hotel (especially 5*) for taking a late checkout.