sdsearch

Are you not familiar with the concept of "sweeps"???

Hilton doesn't have code to instantly figure out who's due this bonus. They have to run a program once, have it scour all accounts, and figure out who updated their password during the right period of time, and then give them 1000 bonus points. They're undoutedly going to wait until after the end of the promo period to run this one "sweep".

There are promos which are posted after each activity, and there are other promos that post after the whole promo periods ends with "sweeps". You're mixing up the two!

"Sweeps" are used by many travel companies for many different promos, not just Hilton.

But "sweeps" are typically used for promos not related to stays/flights. (Except: "Sweeps" may still be used when it's not a one-to-one relationship between stay/flight and promo, for example, if it has to figure out whether you booked 4 stays between dates A and B and then the stays themselves were completed between dates C and D, they might need to do a "sweep" to gather up all that data.)

I have run into promos (not related to stays/flights/etc) at AA, IHG Club (formerly Priority Club), Marriott, SPG, Citi (AA cards), US Bank (LAN card), and many other travel companies that took weeks or even months to post.

Either you've never done promos not related to stays/flights before, or you've forgotten that different types of promos work differently.

UpgradeMe

I did not open the .html. But my point was that in light of Hilton's recent security issues, sending such an email and expecting people to click on an attachment was unbelievably stupid.

Karen2

What a surprise! Their website was overwhelmed and could not handle my change. Come back later....

You get 1000 points if you manage all this by March 25.

ImprovGal

I logged in to my account last night, saw the banner promoting the 1,000 points and changed my password.

Today, I got a password incorrect error on what I thought was the password I set. The emailed link to reset the password gives me an "unexpected technical difficulties error". If I log in with my HHonors #/PIN, it accepts the combo but sends me to a screen forcing me to create a password to continue. An attempt to create password sends me to the aforementioned error screen as well.

Eujeanie

I'm having similar issues. Sometimes it takes the old (after rejecting the new), sometimes it takes the new (after rejecting the old), sometimes I get the same error message, sometimes I log in with one of the above plus Captcha, sometimes one of the above with no Captcha.

donnak

I received an email offering me 1000 points to update my password. I had already supposedly changed my password but I still log in with the old one. So I went to my page last night and again this morning and clicked on the change password option. Both times, I got an error message saying "this was unexpected". And no ability to update the password. So I guess I won't be able to get this extra 1000 points either.

teemuflyer

Didn't mean to start a duplicate thread, but I only search on Titles, and the word "Password" isn't in that title. I like descriptive titles, I guess

fpmurphy

I tried to change my password but could not. Come back later message displayed.

Mountain Man

Interesting... It seems the password change is still plagued by technical problems. Not only is the password change function not working, but Hilton has now taken down the page where they had posted the "Security Update" with all the blurb about changing your password by March 25, getting 1000 bonus points etc.(http://hhonors3.hilton.com/en/policy...date-faqs.html now says "Coming Soon")

It hardly inspires confidence in their ability to keep hackers out of our accounts!

Firewind

24 hours later, the site is still apparently overwhelmed...

Fail. You've set the deadline, HHonors. Your move. Maybe up the ante to 2,000 points?

SR12

Don't worry, even when it still "worked" and didn't show that downtime message, the password change didn't work. You would have received a confirmation message that your password had been changed successfully, but your new password still wouldn't work, instead you'd have to continue using your old one.
It's really impressive how the IT department of a company of that size can't get the simplest functions of their website to consistently work. Even more impressive if you think that most of their business nowadays should be done/generated online...

Firewind

While we are in this interregnum, a couple of additional thoughts:

When Carlson recently set the minimum at eight characters, including a capital, a non-capital, a number and a symbol, it was quite an irritant. Carlson and Hilton must have the same consultant.

The reCaptcha is an irritant. It works for me half the time. OK, it supplants Captcha, which became more and more difficult to read. (Not HHonors's problem, until it uses it.) And I acknowledge that it may be because the wifi signal I'm using is sketchy.

I get that my issues ironically support the security consultant's case. I know a couple of them. But it begs the question: What's next? Because there must be a next, because that's what this is really about.

*Rant over.*

davie355

Information security theater. A memorable password is no less secure in pratice. waldorfastoria would take 511 years to crack. consultantssuck would take 13,000 years.

duo

Same…and no 1000 points.

Firewind

Thank you, davie355. I think I'll pass on playing.