Hilton London Gatwick Airport {GBR}
May 11, 2012, 12:15 pm
#136
Join Date: May 2009
Posts: 270
Could the 0 be a factor? Or simply no dice on family rooms?
May 11, 2012, 12:50 pm
#137
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Award rooms - by program rules - are for two people. 2+2 will kill award availability. Call to book and inquire about suitable bedding and surcharges.
May 11, 2012, 3:20 pm
#138
Join Date: May 2009
Posts: 270
I'm guessing its because I've no points. might load some and see if that changes things.
May 12, 2012, 1:01 pm
#140
Join Date: Nov 2011
Location: Guernsey, Channel Islands
Programs: BA Bronze, HH Diamond, A-Club Plat, Club Carlson Gold Elite, Marriott Gold, IHG Spire Ambassador
Posts: 354
For the avoidance of doubt, I see availability every night until the end of this year (didn't bother to check beyond that) at a rate of 30,000 points for a night.
Chris
Chris
May 12, 2012, 5:53 pm
#141
Join Date: Jan 2009
Location: Central Scotland
Programs: MUCCI - Order of the Diamond Hairbrush and Champion of Queens,BA Broon,HH Diamond,PC Plat,BA Amex
Posts: 1,122
Indeed -- they even have award availability during Olympic season, but the rooms are non-refundable (even using HHonors points). Caveat emptor !
May 20, 2012, 1:29 am
#142
Join Date: Sep 2011
Posts: 294
Hilton Gatwick
Just completed a full week here....what a DUMP!
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
May 20, 2012, 2:38 am
#146
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
Just completed a full week here....what a DUMP!
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
You've been staying at LGW Hilton since the 90's but it is only on this trip you've realised it is a dump? What has taken you so long?
May 20, 2012, 3:33 am
#147
Join Date: Sep 2011
Posts: 294
ok i always new it wasnt nice, but in the executive wing I could pretend it was OKAY as I didnt need a shuttle, but now im done with it. Sofitel here we come, already got upgraded to a suite there for tonight. Yay!
May 20, 2012, 5:44 am
#148
Join Date: Jan 2006
Posts: 116
Which room category did you book in order to get upgraded to a suite at the Sofitel?
We are Platinum A Club but have not been very lucky with upgrades at Gatwick Sofitel.
Only got upgraded to a "superior" from a classic which is the same room with some added benefits which we did not want, such as 50% off a movie and 10% of food/drink.
We are Platinum A Club but have not been very lucky with upgrades at Gatwick Sofitel.
Only got upgraded to a "superior" from a classic which is the same room with some added benefits which we did not want, such as 50% off a movie and 10% of food/drink.
May 20, 2012, 4:01 pm
#149
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
Just completed a full week here....what a DUMP!
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
Executive lounge was busy in the evening but had a few hot appetizers, good cheese plate, fruits, prosciutto plate, olives and marinated mushrooms, crackers, fruits. The red wine was cheap but drinkable. Some hard liquor was also available.
Had a breakfast at the restaurant in the morning - the spread was O.K. but not as great as I would expect.
May be my expectations were low but I would certainly return especially if the price is less than ca. 90-100 pounds for a mid week stay.