Just completed a full week here....what a DUMP!
basically, only good thing about this place is that it is connected (actually its not really, you have to walk through a carpark)...well it saves you the shuttle bus cost.
Anyway, bed was not very comfe (and small)...
actually I have stayed here a ton of times and usually bear it as it saves me the shuttle cost, but this time a ton of things went wrong. Dirty bathroom, non-working room key, broken phone, non working internet, no help with bags...list goes on and on. Called manager, told him im a gold and not happy. Left a 1/2 bottle of bad wine...um NO! I called 4 other managers all said cant help, asked for 50% off was told no way.
What is wrong with this place?
Im defecting to Sofitel tonight - where I am a platinum and it is also connected to the airport.
Im sad to leave the hilton gatwick as i've been staying here since the 90's, but the management basically told me they simply dont care.
Do I contact corporate? or is there a flyertalk hilton rep? Im not happy
