Hilton London Gatwick Airport {GBR}
Aug 5, 2006, 7:46 am
#76
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
I think the service is quite attentive in the exec lounge but the crappy nibblies are scimpy and almost inedible. The free lounge internet computers are a definate plus. I have learned to avoid the overpriced and sub-serviced bar and restaurant.
MisterNice
MisterNice
Aug 5, 2006, 10:50 am
#77
Join Date: Jul 2005
Location: Newcastle, UK
Posts: 108
Originally Posted by ContinentalFan
My experience is that the Hilton Gatwick is the single worst property in the chain. I spoke to a manager at length about why I experienced consistent, poor service. (FYI: he was leaving for another hotel). Well, I discovered that there is high turnover of employees at the hotel. It seems that they're in the business of training people to work elsewhere.
If you don't like the service in the lounge, it's frankly a lot worse in the lobby bar and ground floor restaurant. The downstairs restaurant is better.
I have discovered, if I want a meal, I need to go back to the terminal and take the train to the North Terminal. The Meridien (I think it still is a Meridien) gives much better service.
Actually, now that I am with Starwood, I think I will switch to the Meridien. I think it's part of the chain!
If you don't like the service in the lounge, it's frankly a lot worse in the lobby bar and ground floor restaurant. The downstairs restaurant is better.
I have discovered, if I want a meal, I need to go back to the terminal and take the train to the North Terminal. The Meridien (I think it still is a Meridien) gives much better service.
Actually, now that I am with Starwood, I think I will switch to the Meridien. I think it's part of the chain!
Aug 6, 2006, 10:32 pm
#78
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
Always enjoy this hotel, longue included. Several drinks in the longue ( I like the waitstaff), then a quick run to Pizza Express and I'm set. Another computer or two in the longue would be nice (and maybe improved room number signage, but not a big deal.) ^
Aug 6, 2006, 11:17 pm
#79
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,805
Originally Posted by Abidjan
Always enjoy this hotel, longue included. Several drinks in the longue ( I like the waitstaff), then a quick run to Pizza Express and I'm set. Another computer or two in the longue would be nice (and maybe improved room number signage, but not a big deal.) ^
Aug 7, 2006, 5:55 am
#80
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
Somehow I remember 3 computers in the executive lounge and 1 or 2 printers. The only computers in the lobby seem to be the ones in the business office and they are almost as costly as the rooms. Where are the free ones?
MisterNice
MisterNice
Aug 7, 2006, 6:57 am
#81
Join Date: May 2004
Location: Fareham UK
Programs: BA executive club,priority club Plat Ambassador, Hilton hhonours Diamond, SPG Gold, Marriott Gold
Posts: 817
Originally Posted by MisterNice
Somehow I remember 3 computers in the executive lounge and 1 or 2 printers. The only computers in the lobby seem to be the ones in the business office and they are almost as costly as the rooms. Where are the free ones?
MisterNice
MisterNice
Aug 7, 2006, 11:49 am
#82
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,805
Originally Posted by MisterNice
Somehow I remember 3 computers in the executive lounge and 1 or 2 printers. The only computers in the lobby seem to be the ones in the business office and they are almost as costly as the rooms. Where are the free ones?
MisterNice
MisterNice
Aug 9, 2006, 12:26 pm
#83
Join Date: Jul 2005
Location: Newcastle, UK
Posts: 108
Originally Posted by Abidjan
Always enjoy this hotel, longue included. Several drinks in the longue ( I like the waitstaff), then a quick run to Pizza Express and I'm set. Another computer or two in the longue would be nice (and maybe improved room number signage, but not a big deal.) ^
I guess it is primarily a transit hotel so maybe we /I shouldn't be so critical, but they take the money and so should deliver according to Hilton standards.
Aug 12, 2006, 7:36 pm
#85
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,805
Originally Posted by obs
I will try and find out. I will be at the Hotel tomorrow and again on 17/8. I will check out the lounge as well.
Aug 14, 2006, 1:45 pm
#87
Join Date: Aug 2004
Location: Helsinki, Finland
Programs: BA Gold
Posts: 660
I think the high number of complaints are due to the lines at check in, sometimes all the way round the atrium... and also the relatively high cost for a room, no breakfast, when compared to others slightly off site....
If you are in the new wing, its great, the old one is less than pretty.
I propose most here end up in the new wing, being Gold/Platinum.
If you are in the new wing, its great, the old one is less than pretty.
I propose most here end up in the new wing, being Gold/Platinum.
Aug 14, 2006, 5:00 pm
#89
Join Date: Aug 2000
Location: Exile
Posts: 15,660
Originally Posted by cressers
I think the high number of complaints are due to the lines at check in, sometimes all the way round the atrium...
Aug 20, 2006, 5:34 pm
#90
Join Date: May 2004
Location: Fareham UK
Programs: BA executive club,priority club Plat Ambassador, Hilton hhonours Diamond, SPG Gold, Marriott Gold
Posts: 817
Originally Posted by MisterNice
Somehow I remember 3 computers in the executive lounge and 1 or 2 printers. The only computers in the lobby seem to be the ones in the business office and they are almost as costly as the rooms. Where are the free ones?
MisterNice
MisterNice
As HH Gold emailed the hotel, who replied within 24 hours offering me Lounge access and free breakfast on my stays. On the first stay there was a queue at the desk. However they had a sign displayed offering check in facilities for Gold and Diamond member in the lounge, this saved me a 10 minute wait. Also the lounge staff arranged afor a 1400 checkout for me on my first stay, as I was not flying until 1700hrs. I had good rooms and found the staff to be very helpful.