Mobile app lost all buttons again. Meal, seat, extra baggage and upgrade options are missing from my all upcoming flights.

Problems with AY have increased remarkably within last two or three months. I am crediting to BA and 75 % of flights do not credit even claiming them afterwards. Are anyone else facing the same problem? Also seat reservation on travel agent bookings is missing, can't find the button on we site or on OS mobile app. I occasionally upgrade my intra-European AY flights with my AY points. Last two upgrades went nicely through but then it was cancelled 24 h before departure. This was again booked by TA. Any advice how to handle these when AY customer service is fully occupied?

My Finnair platinum tracking period expires in two days (boo), however the app shows:

1 day, 13 hours to maintain tier
tracking period 01.03.2019 - 29.02.2020

and right underneath it says:

Finnair Platinum valid until 29.04.2020

I truly hope this is not a standard 2 month extension of one’s elite status, in order to drop the soft-landing 1 year “perk”

How is it possible that when I enter the chat queue, there are 9 ahead. And a minute later there are 11 ahead of me. Suddenly two Lumos want to chat with AY? I don't think so...

maybe 2 GUEST Tier members went ahead of you 😆😂
https://cimg8.ibsrv.net/gimg/www.fly...4c1bf80e54.jpg

The chat engine just cannot handle the current demand, the whole thing is in dire straits..better wait on the plat line. Chat is overcrowded as normal CS cannot be reached over the phone..

I asked the agent. His reply: "Chattijono ei priorisoi tasojäseniä. Jonon numeron muutos voi johtua todennäköisesti siitä, että virkailijoiden määrä on muuttunut.”

So there's no priority, which seems strange.

I still don't understand how the number of agents changing could mean that my place in the queue gets worse. If there are five agents and I'm #9, then how does my position get worse if the number of agents changes to seven or three? I should still be #9, albeit with a longer or shorter queue time.

very poor form if no priority in que for Plats and other elites

I got an email and an SMS from AY that my flight in 2 hours is full and they told to check in luggage. It’s wide open in EF with X9 etc..and I’m in J with only 2 seats taken, Y looks this:


https://cimg9.ibsrv.net/gimg/www.fly...d2a0b61d00.png

If that’s full I guess their IT is bombarding everyone with messages about fully booked flights...

I've had this on ARN flight. They told me that I could check in my cabin bag free of charge. Ignored it and boarded in Group 1. The flight was full, though, but they didn't need to gate check any bags. Maybe people believed the SMS?

I get these ”our flight is full, please checkin bags” messages all the time

Could this be just a trick to avoid overhead lockers becoming too full...

Yeah, maybe just Lumo me having 3 carryons so they target me.
But instead I acted pleb noob and checked in 2 carryons last time even thou I could have taken them onboard! What stupid I am

I'm sure Lumo you were the only one who got the message! ;) Maybe it's targeted to non-status pax but AY IT can't send it only to them... :D And I wouldn't be that surprised if AY targeted it only to Lumos "As you are your loyal customer we have noticed that you often travel with more than one piece of carry-on. Could you check-in your carry-on to make some space for non-status pax..."

I have gotten those messages quite often for some time now, never followed the advice though.
But for example, not long ago (well around 5months) at LHR they did gate check a LOT of carry ons, ahead of me they took everything on wheels. My wheels stayed with me and made cranky older "gentleman" question the gate agent: hey! why did he get to keep his bag and I didn´t!?!
Didn´t stay to listen what he answered but I guess my plat card saved me.
flight (321) was full to the last seat and it was damn good they took those bags at the gate, no chance we would have departed on time if they would started sorting that onboard.