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-   -   AY IT (https://www.flyertalk.com/forum/finnair-finnair-plus/1845468-ay.html)

BlueNordicSky Dec 10, 2019 6:46 am


Originally Posted by FlyeBye (Post 31824883)
That would be about 120% then. Guess they have found their own way to calculate this.
The nearly closed circle graph should be right, though, so they had one senior 8th grade intern doing that one.

With your numbers it's 448226/450000 at 99.6% and 420233/350000 at 120%, which average to 109.8%. My numbers doing it this way add up as well.

FlyeBye Dec 10, 2019 6:59 am


Originally Posted by BlueNordicSky (Post 31824887)
With your numbers it's 448226/450000 at 99.6% and 420233/350000 at 120%, which average to 109.8%. My numbers doing it this way add up as well.

Got it. This of course only makes sense as long as you haven't reached any of the two criteria. Let's see how long it takes them to figure this out.

BlueNordicSky Dec 10, 2019 7:04 am


Originally Posted by FlyeBye (Post 31824924)
Got it. This of course only makes sense as long as you haven't reached any of the two criteria. Let's see how long it takes them to figure this out.

It doesn't make any sense to begin with. They are trying to represent two separate numbers as one. To me this seems like a quick afterthought.

"The boss wants a percentage counter for miles and it has to be done tomorrow!"
"Okay, done. Except, uh... this Lumo screen has two counters. What do we do?"
"No idea! Just average the two or something!"

florens Dec 10, 2019 7:46 am

On an upcoming flight, nearly all seats are blocked in MMB and not even AY CS can assign seats. Expertflyer show them as free though. Explanation by AY chat agent:


Honestly, I do not have a clue. I suppose it is some technical error, I remember a week ago I had the same inquiry by a customer and when I contacted our headquarters, they said they will have to investigate it. And I am still waiting for a reply. But it is really strange
https://cimg9.ibsrv.net/gimg/www.fly...139a31cebd.jpg
https://cimg0.ibsrv.net/gimg/www.fly...ac42ab7edb.jpg

manywhere Dec 11, 2019 10:16 am

Technical error seems to affect the old Finnair site also. Trying to search for flights (award or no award) just times out with a nice error after about half a minute: "An error occurred while sending the data. Please try again later."
https://cimg0.ibsrv.net/gimg/www.fly...80b8d81dae.jpg

intuition Dec 11, 2019 12:42 pm


Originally Posted by florens (Post 31825081)
On an upcoming flight, nearly all seats are blocked in MMB and not even AY CS can assign seats. Expertflyer show them as free though.

I saw a lot of those 100% blocks when they started with that Althea? "optimal seating" system. My money would be on someone reconfiguring some parameters in there and had bad luck with it.

Jainzar Dec 11, 2019 1:43 pm


Originally Posted by intuition (Post 31829921)
I saw a lot of those 100% blocks when they started with that Althea? "optimal seating" system. My money would be on someone reconfiguring some parameters in there and had bad luck with it.

True. At least for me 2 weeks ago they still managed to change the seats.

FlyeBye Dec 12, 2019 2:01 am


Originally Posted by manywhere (Post 31829370)
Technical error seems to affect the old Finnair site also. Trying to search for flights (award or no award) just times out with a nice error after about half a minute: "An error occurred while sending the data. Please try again later."
https://cimg0.ibsrv.net/gimg/www.fly...80b8d81dae.jpg

Yep, a search for multiple destinations returns the same error.

Cupart Dec 17, 2019 12:22 pm

Got the usual mail about my next flight, in x number of days, where seats in row 4 have been allocated in J.

Well, we’re in row 2 as row 4 is in Y...

haapalainen Dec 19, 2019 11:29 am


Originally Posted by florens (Post 31825081)
On an upcoming flight, nearly all seats are blocked in MMB and not even AY CS can assign seats. Expertflyer show them as free though.

Same problem here for a long haul flight. Everything in the forward part of Y blocked so only seats from row 41 backwards available in MMB. Not even possible to select Economy Comfort so you'd think AY would want to fix this soon as possible as they can't get any ancillary revenue from selling Y Comfort if it is not showing as available to passengers!

Luckily for my flight Expertflyer shows a lot of empty seats and AY chat was able to get me my preferred Y Comfort seat without problems.

florens Dec 19, 2019 12:28 pm


Originally Posted by haapalainen (Post 31857263)
Same problem here for a long haul flight. Everything in the forward part of Y blocked so only seats from row 41 backwards available in MMB. Not even possible to select Economy Comfort so you'd think AY would want to fix this soon as possible as they can't get any ancillary revenue from selling Y Comfort if it is not showing as available to passengers!

Luckily for my flight Expertflyer shows a lot of empty seats and AY chat was able to get me my preferred Y Comfort seat without problems.

Both AY chat and twitter team have been unable to help me.

Courmisch Dec 19, 2019 1:13 pm

Maybe they're working on the Comfort to PE conversion during flight, so that part of the cabin is closed for maintenance!

Post Scriptum Dec 21, 2019 11:39 pm

App shows a segment upgraded, with allocated J seat. AY MMB shows still original Y booking and waitlisting as additional service. QR MMB requests update of phone number, hence something seem to be rotten with the booking.

miikka Dec 22, 2019 12:30 am


Originally Posted by Post Scriptum (Post 31865406)
App shows a segment upgraded, with allocated J seat. AY MMB shows still original Y booking and waitlisting as additional service. QR MMB requests update of phone number, hence something seem to be rotten with the booking.

And you didn't yet receive a new ticket? Likely the upgrade is now in progress, the reservation will be fine after you receive the new ticket. To me it looks like they issue new tickets in batches but app and other sources would indicate the successful upgrade earlier when the actual decision has been done.

florens Dec 22, 2019 3:08 am

Multi city tool is totally useless on finnair.com.


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