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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Apr 11, 2022, 1:46 pm
  #1966  
 
Join Date: Dec 2019
Location: OUL
Programs: AY
Posts: 58
Wanted to get rid of my long-haul vouchers and booked flights to BKK for early July. Managed to get immediate upgrade via app for both ways.
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Old Apr 12, 2022, 1:03 am
  #1967  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
If I need to get on the upgrade waitlist does this onlx works by phone?
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Old Apr 12, 2022, 1:12 am
  #1968  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Originally Posted by Ed Size
If I need to get on the upgrade waitlist does this onlx works by phone?
the app has shown me a slider tab for upgrades, if the upgrade is readily available it shows upgrade now and if there a wait list it shows add to waitlist.
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Old Apr 12, 2022, 12:28 pm
  #1969  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by kauppias
the app has shown me a slider tab for upgrades, if the upgrade is readily available it shows upgrade now and if there a wait list it shows add to waitlist.
I tried it online, and there was no waitlist option. So I gonna check the app I guess.

Checked the app, on one flight there are simply no options for upgrades or waitlist

Last edited by Ed Size; Apr 12, 2022 at 1:14 pm
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Old Apr 12, 2022, 10:01 pm
  #1970  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Originally Posted by Ed Size
I tried it online, and there was no waitlist option. So I gonna check the app I guess.

Checked the app, on one flight there are simply no options for upgrades or waitlist
i've had the same on flights that have been still quite far ahead. Closer to the departure the upgrade possibility has appeared on the app (either for upgrading straight away or for waitlisting).
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Old Apr 14, 2022, 3:55 pm
  #1971  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Sorry if I missed this info but here is a question:

I have upgraded with points from economy light to business. My boarding pass shows "business light". Is it always the case that you go from "economy light" to "business light" when you upgrade with points? This is more of a curiosity question for future reference because I don't think it will affect my experience because of my current Plat status....
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Old Apr 14, 2022, 7:58 pm
  #1972  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Originally Posted by Besstrashny Boug
Sorry if I missed this info but here is a question:

I have upgraded with points from economy light to business. My boarding pass shows "business light". Is it always the case that you go from "economy light" to "business light" when you upgrade with points? This is more of a curiosity question for future reference because I don't think it will affect my experience because of my current Plat status....
Yes, it always reflects the underlying fare. However, the benefits are as per herehttps://www.finnair.com/fi-en/info/b...and-conditions.
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Old Apr 14, 2022, 7:59 pm
  #1973  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by Besstrashny Boug
Sorry if I missed this info but here is a question:

I have upgraded with points from economy light to business. My boarding pass shows "business light". Is it always the case that you go from "economy light" to "business light" when you upgrade with points? This is more of a curiosity question for future reference because I don't think it will affect my experience because of my current Plat status....
The AY site says that if you upgraded in advance you get full J perks, if at the airport you get nada, so probably a glitch showing BLIGHT.
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Old Apr 15, 2022, 1:30 am
  #1974  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,601
Originally Posted by miamiflyer8
The AY site says that if you upgraded in advance you get full J perks, if at the airport you get nada, so probably a glitch showing BLIGHT.
Somehow I am always reading that BLIGHT wrong in my mind. Anyone else here with the same symptom(seeing misplaced G letter as S)?
consult a doctor? Prob doctor would just say Just fly BA 😂
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Old Apr 15, 2022, 4:53 am
  #1975  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Originally Posted by miamiflyer8
The AY site says that if you upgraded in advance you get full J perks, if at the airport you get nada, so probably a glitch showing BLIGHT.
Upgraded in advance. I also found no language that one should go from E Light to B light when upgrading in advance. If it is a glitch than it is an inconvenient glitch that goes yet again against us passengers.
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Old Apr 19, 2022, 3:57 am
  #1976  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
I don't know exactly what to make of this, but encountered this situation for the first time myself.

Booked intra-EU for 2, waitlisted both pax for both flights. Both flights U1, and that seat also immediately claimable. For me to get it, however, would require splitting the booking (no issue with this, makes sense).

However, enquired Plat whatsapp on the procedure in these cases. According to them, that U1 can be claimed by anyone travelling solo, despite ppl already on the waitlist. So, booking group size seems to be a deciding factor vs. your status. I.e. if there are 5 groups of >1 with Lumos in them, their upgrades wouldn't go through if U never reaches their party size, while the common folk can take up all the U1 that AY decides to release one at a time.

I presume this is not a problem yet in most cases, as U availability is anyways limited and tends not to increase despite seats being available, but if AY actually moves to a bit more dynamic and intelligent system with U availability this could cause problems.

This might explain why I have never had an upgrade not clear, since I've practically always travelled alone. Sorry to all Lumos travelling with family

Not sure what to make of this, but thought it an interesting data point.

Edit: Kudos to AY, my upgrades went through after asking about it. However, agent had to open issue with "Plussa osasto", i.e. the infamous "other department". Adds to the recent finding that agents aren't empowered to do very much themselves. Plenty of space still, I9, X9 with a big bird on euro route
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Last edited by SuloL; Apr 19, 2022 at 4:19 am Reason: Added data point on upgrades cleared
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Old Apr 19, 2022, 5:11 am
  #1977  
 
Join Date: Nov 2015
Location: Finland
Programs: Marriott Gold, IHG Plat AMB, HH Diamond, Delta Silver, Finnair Plat
Posts: 48
HEL - JFK flight, 2 people on 2 separate itineraries. Waitlisted business class with LH upgrade vouchers from my account at 1 month before. Mine (Plat) cleared 10 days before the flight and hers (Gold) cleared 3 days before the flight. Really bummed that we'll be missing out on trying the new seats by a couple weeks on that route, but have another flight this summer that will let me try them out.
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Old Apr 19, 2022, 5:16 am
  #1978  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,752
It might very well be that your plane will have the new seats even if it isn't guaranteed.
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Old Apr 19, 2022, 6:51 am
  #1979  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Just booked a round trip to the US in economy and I waitlisted for an upgrade on the return leg with award points, but just after remembered I had unused vouchers (4 short-haul) that I would rather have used. This wasn't an option during the upgrade request. Can this be changed via chat (provided I can ever get through to them) or do I can I cancel the upgrade request, convert 2 of the short haul vouchers into a one long haul, and then redo the upgrade request? I think converting the vouchers also needs a human to process so maybe I'm in for the dreaded wait anyway...ugh.

Either way, I guess it's no loss if I burn the points up, it's doubtful I'll be maintaining status anyway might as well use em up now.

Thanks!
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Old Apr 19, 2022, 6:56 am
  #1980  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Originally Posted by petteriusa
Just booked a round trip to the US in economy and I waitlisted for an upgrade on the return leg with award points, but just after remembered I had unused vouchers (4 short-haul) that I would rather have used. This wasn't an option during the upgrade request. Can this be changed via chat (provided I can ever get through to them) or do I can I cancel the upgrade request, convert 2 of the short haul vouchers into a one long haul, and then redo the upgrade request? I think converting the vouchers also needs a human to process so maybe I'm in for the dreaded wait anyway...ugh.

Either way, I guess it's no loss if I burn the points up, it's doubtful I'll be maintaining status anyway might as well use em up now.

Thanks!
I've been able to make such changes in the past via CS, for both uncleared and cleared upgrades. FWIW, 4 SH = 1 LH for Y -> J
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