Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Finnair | Finnair Plus
Reload this Page >

The Big UPGRADE Thread – all you need to know about AY upgrades

Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Print Wikipost

The Big UPGRADE Thread – all you need to know about AY upgrades

Old Apr 19, 2022, 7:04 am
  #1981  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,943
Originally Posted by petteriusa
Just booked a round trip to the US in economy and I waitlisted for an upgrade on the return leg with award points, but just after remembered I had unused vouchers (4 short-haul) that I would rather have used. This wasn't an option during the upgrade request. Can this be changed via chat (provided I can ever get through to them) or do I can I cancel the upgrade request, convert 2 of the short haul vouchers into a one long haul, and then redo the upgrade request? I think converting the vouchers also needs a human to process so maybe I'm in for the dreaded wait anyway...ugh.

Either way, I guess it's no loss if I burn the points up, it's doubtful I'll be maintaining status anyway might as well use em up now.

Thanks!
4 of the shorthaul vouchers can be changed for 1 longhaul, chat can do it
petteriusa likes this.
kauppias is offline  
Old Apr 19, 2022, 7:14 am
  #1982  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Originally Posted by kauppias
4 of the shorthaul vouchers can be changed for 1 longhaul, chat can do it
Thanks!

If I get awarded the upgrade can they refund the points and use the vouchers instead?
petteriusa is offline  
Old Apr 19, 2022, 7:25 am
  #1983  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,943
Originally Posted by petteriusa
Thanks!

If I get awarded the upgrade can they refund the points and use the vouchers instead?
I have had them make the switch before but thats no guarantee with ay+ 😁

I tend to do the swap early
kauppias is offline  
Old Apr 19, 2022, 10:43 am
  #1984  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Originally Posted by kauppias
I have had them make the switch before but thats no guarantee with ay+ 😁

I tend to do the swap early
It's all sorted, after a lengthy wait, the points were put back and the short haul changed to long haul and applied to the waitlist. So a painless process only hindered by the extensive wait to get a spot in the queue and then for the agent to complete the process.
SPBanker, Steve_Hun and kauppias like this.
petteriusa is offline  
Old Apr 19, 2022, 10:57 am
  #1985  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,943
Originally Posted by petteriusa
It's all sorted, after a lengthy wait, the points were put back and the short haul changed to long haul and applied to the waitlist. So a painless process only hindered by the extensive wait to get a spot in the queue and then for the agent to complete the process.
One thing also to keep in mind is if upgrading LH with vouchers no feeder flight upgrade is included however with points it is included also learned the hardway that the feeder has to be within 24hrs of the LH flight to qualify for the inclusive upgrade 😀

Waiting for ay "service" seems to be a new feature not just a passing fad at ay+-
petteriusa and jimmathin like this.
kauppias is offline  
Old Apr 20, 2022, 12:04 am
  #1986  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 952
A data point: I had yesterday a longhaul upgrade that cleared at T - 14 hours. I had already accepted my fate when online check-in opened and I was still at a comfort seat. It was a nice surprise when I later received a new ticket by email with seat 4A. J seems to be full on this flight.
renila and SPBanker like this.
r2d2 is offline  
Old Apr 24, 2022, 12:03 am
  #1987  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Knowing that the WIKI states:

Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know.
Does anyone know if the following now means that the system won't check again until the five day mark? If that is the case, then can this really be called a "waitlist"? If for example a seat does open up in inventory, and I'm just in queue not being checked until the five day mark and another customer makes a request then they just get it. Seems a very odd system if in fact that's the case.

petteriusa is offline  
Old Apr 24, 2022, 1:10 am
  #1988  
 
Join Date: Sep 2016
Location: London
Programs: finnair plus platinum
Posts: 664
Sometimes upgrades are cleared but customers are not informed. Has happened to me and customer service said system failed to inform
petteriusa likes this.
finnishlad is offline  
Old Apr 24, 2022, 2:13 am
  #1989  
 
Join Date: Oct 2006
Location: Keskellδ metsδδ
Programs: Onko teillδ S-etukorttia?
Posts: 916
Originally Posted by finnishlad
Sometimes upgrades are cleared but customers are not informed. Has happened to me and customer service said system failed to inform
I have had this many times. When looking at booking on AY website, it shows you have seat in Y and J, and can’t do anything to change seats ect.
Asking platsapp they say upgrade has cleared but system isn’t smart enough to send any notice or release the Y seat… And then they do it manually.
Jorma is offline  
Old Apr 24, 2022, 3:10 am
  #1990  
 
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 952
Originally Posted by petteriusa
Does anyone know if the following now means that the system won't check again until the five day mark? If that is the case, then can this really be called a "waitlist"? If for example a seat does open up in inventory, and I'm just in queue not being checked until the five day mark and another customer makes a request then they just get it.
With the previous upgrade system I had experiences where U inventory was released for a flight that I was waitlisted on. My waitlisted upgrade cleared immediately when seats in the U bucket became available.

With the new upgrade system I've personally not come across a situation where U inventory would have been released after the waitlist opened, even if J would have remained quite empty on the flight.

Originally Posted by finnishlad
Sometimes upgrades are cleared but customers are not informed. Has happened to me and customer service said system failed to inform
This is an old issue where the system fails to issue a new e-ticket after the upgrade has cleared. It seems to happen surprisingly often. You can't touch the upgraded leg in MMB as it has no valid ticket. Like said, CS is able to issue the e-ticket easily.
petteriusa and AY005 like this.
r2d2 is offline  
Old Apr 24, 2022, 3:47 am
  #1991  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Originally Posted by r2d2
With the previous upgrade system I had experiences where U inventory was released for a flight that I was waitlisted on. My waitlisted upgrade cleared immediately when seats in the U bucket became available.

With the new upgrade system I've personally not come across a situation where U inventory would have been released after the waitlist opened, even if J would have remained quite empty on the flight.
Interesting so if so then once U is exhausted any bookings made and then canceled the inventory if returned at all, goes to a different fare bucket. I wonder from where they pull, if they do at all, any further upgrades from. If one could monitor expert flyer or another source that showed the fare buckets, while at the same time canceling a booked upgrade I suppose you could unlock the key with a bit of luck.
r2d2 likes this.
petteriusa is offline  
Old Apr 25, 2022, 12:57 pm
  #1992  
 
Join Date: Jul 2012
Location: TLL
Programs: AY LUMO (500K+), Marriott Abassador, Hertz President Circle, Hilton Diamond
Posts: 214
Anyone had tried to upgrade on Indian routes? How does it clear there?
spek is offline  
Old Apr 25, 2022, 1:02 pm
  #1993  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,660
Originally Posted by spek
Anyone had tried to upgrade on Indian routes? How does it clear there?
Wrong thread but,

Based on reading previous reports here, pre-pandemic it was quite easy to get op-upped on the DEL route and cheap cash upgrades were available too so confirmable space wasn't a huge issue either. Of course nowadays AY cannot be bothered to clear a waitlisted upgrade even when the cabin is 80% half empty so YMMV.
miamiflyer8 is offline  
Old Apr 26, 2022, 9:14 am
  #1994  
 
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Plat AY+ with an LAX-HEL flight, originally booked in X, upgraded to U with LH voucher. I now need to fly JFK-HEL instead a few days earlier. Just looking at award availability on the AY website, there is both economy and business availability on the new flight I want to book. Would I be able to call/WhatsApp to make a routing/date change, or would I have to cancel/rebook? Also, not clear on the upgrade process whether award availability on the website means an upgrade is also available. Would prefer for an agent to handle, as I don’t want to lose the upgrades unless I’m confirmed on a new flight.
daslax is offline  
Old May 3, 2022, 10:56 pm
  #1995  
 
Join Date: Jun 2015
Location: MIA
Programs: AY+ Gold
Posts: 248
Originally Posted by petteriusa
Knowing that the WIKI states:



Does anyone know if the following now means that the system won't check again until the five day mark? If that is the case, then can this really be called a "waitlist"? If for example a seat does open up in inventory, and I'm just in queue not being checked until the five day mark and another customer makes a request then they just get it. Seems a very odd system if in fact that's the case.
Now that FinnairPlus is back, Welcome Allen! Would you be able to clarify the upgrade process? In any event, I never did get the upgrade, although I will ask today on check in. Thanks / Kiitos!
petteriusa is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.