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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jun 12, 2022, 7:42 am
  #2116  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
Originally Posted by jonivatj
Is it normal that there is a delay between upgrade being cleared from waiting list and actually receiving the new ticket? I noticed about week ago that in Finnair app the ticket was updated to be J and J seat was assigned, but still no email about the new ticket. Previously when my upgrades have been successful the ticket has arrived right away, but those have always been quite close to the departure. In this case it's still T-92, I was quite surprised that the upgrade even cleared this early...
There are several reports of a) not receiving notification of upgrade and/or b) e-ticket not being properly updated and thus limbo mode. If you’re unable to do olci it’s worth calling in.
jonivatj likes this.
remymartin is offline  
Old Jun 12, 2022, 8:27 am
  #2117  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Originally Posted by jonivatj
Is it normal that there is a delay between upgrade being cleared from waiting list and actually receiving the new ticket? ...
Yeah, this depends on what usage of "normal" we have:

It is not normal in the sense this is not the way it is supposed to work. Being cleared from waitlist and issuance of new e-ticket is supposed to be a atomic transaction.

It is normal in the sense that it seems to happen quite often.
intuition is offline  
Old Jun 14, 2022, 4:35 am
  #2118  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by EuroFlash
This is what I mean, and if it is true it seems quite a flaw in the system
So we are talking about two scenarios?

Scenario 1 Upgrade clears on the spot

Scenario 2 Upgrade goes two the waitlist

I wonder that scenario 1 is possible, since AY told me that all upgrade request need to go to the waitlist first before they clear, maybe that was my missunderstanding?
Ed Size is online now  
Old Jun 14, 2022, 4:47 am
  #2119  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Perhaps that answer should be seen in the light of many routes having 0 availability? I mean if in practice almost all goes to waitlist CS might answer like that.

I am just guessing, who knows how it actually works these days...
Ed Size likes this.
intuition is offline  
Old Jun 14, 2022, 8:56 am
  #2120  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Originally Posted by Ed Size
So we are talking about two scenarios?

Scenario 1 Upgrade clears on the spot

Scenario 2 Upgrade goes two the waitlist

I wonder that scenario 1 is possible, since AY told me that all upgrade request need to go to the waitlist first before they clear, maybe that was my missunderstanding?
Scenario 1 is possible. Had 2 vouchers cleared like that.
Besstrashny Boug is offline  
Old Jun 14, 2022, 9:38 am
  #2121  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,042
Originally Posted by Besstrashny Boug
Scenario 1 is possible. Had 2 vouchers cleared like that.
Made the same experience, but since CS told me that upgrade requests always go on the waitlist first I was a little confused, since I thought that technical, thoose vouchers go first on the waitlist and clear a little later. I also had the situation that the upgrade went through just some hours after booking.
Besstrashny Boug likes this.
Ed Size is online now  
Old Jun 14, 2022, 8:14 pm
  #2122  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
My first booking and pleasantly surprised. Econ on points for two LAX-HEL-CDG. There was business available for 80k each too. Applied two long haul and two short haul vouchers, immediately upgraded and ticketed. $11.20 each, what we’d lose if cancelled(do the vouchers come back if expire in December but extend a year after if unused). This was for late April, I’ve got the luxury of booking a year out, typically.
Jonesdds is offline  
Old Jun 14, 2022, 8:34 pm
  #2123  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by Jonesdds
do the vouchers come back if expire in December but extend a year after if unused
No extension. But there can be the possibility to move it to another booked flight.
Jainzar is offline  
Old Jun 15, 2022, 6:52 am
  #2124  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Waitlisted LH voucher upgrade cleared 3 weeks before the flight in early July. No U availability was listed on AY site for that date at the time of clearance. Expert Flyer was showing 22 out of 28 seats unassigned. No notification of upgrade was sent so far (1 day since clearance). I found out because I was rechecking my reservations.
ffay005 likes this.
Besstrashny Boug is offline  
Old Jun 15, 2022, 9:13 am
  #2125  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
Originally Posted by Besstrashny Boug
Waitlisted LH voucher upgrade cleared 3 weeks before the flight in early July. No U availability was listed on AY site for that date at the time of clearance. Expert Flyer was showing 22 out of 28 seats unassigned. No notification of upgrade was sent so far (1 day since clearance). I found out because I was rechecking my reservations.
I have had U alerts in place, received notification and by the time I check U is again depleted. Had you had alerts on, you might've received an e-mail.
Besstrashny Boug likes this.
remymartin is offline  
Old Jun 15, 2022, 9:17 am
  #2126  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Originally Posted by remymartin
I have had U alerts in place, received notification and by the time I check U is again depleted. Had you had alerts on, you might've received an e-mail.
Do you have U alerts through EF? I don't subscribe to EF, so nothing was setup... Is there are any other way?
Besstrashny Boug is offline  
Old Jun 15, 2022, 9:27 am
  #2127  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
Originally Posted by Besstrashny Boug
Do you have U alerts through EF? I don't subscribe to EF, so nothing was setup... Is there are any other way?
Yes, EF alerts through a subscription. I haven't heard of any free service that would provide the same.
Besstrashny Boug likes this.
remymartin is offline  
Old Jun 15, 2022, 1:33 pm
  #2128  
 
Join Date: Mar 2011
Programs: SK*D+Finnair Platinum +BA Gold + KLM Silver+amex centurion+HH Diamond + IHG Platinum
Posts: 166
Upgrade friend with vouchers

Can I use my upgrade voucher to upgrade a travel companion even though we are not in on the same PNR?
Venezuela-Miami likes this.
Rogue1Trader is offline  
Old Jun 15, 2022, 1:34 pm
  #2129  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Originally Posted by Rogue1Trader
Can I use my upgrade voucher to upgrade a travel companion even though we are not in on the same PNR?
Yes
Venezuela-Miami likes this.
miamiflyer8 is online now  
Old Jun 17, 2022, 7:13 pm
  #2130  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 902
Redeposit fees

Considering booking the attached flight but if LH first becomes available 14 days out, gonna cancel. $50, right? So I’d get the difference of $50 and my taxes and fees per person, no? They seem to leave that open ended…..
Jonesdds is offline  


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