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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Jun 30, 2022, 7:50 am
  #2161  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Is this new? A friend of mine was denied waitlisting by CS citing too many waitlisters and too many sold seats. Said person is ay+ Gold
kauppias likes this.
remymartin is offline  
Old Jun 30, 2022, 10:07 am
  #2162  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,165
Originally Posted by kauppias
a new slogan for ay. Ay+ Extra depressing for status members
"When we designed our renewed loyalty program we took inspiration from our long dark nights, our terrible weather and the silent gloomy people and came up with a program guaranteed to bring a truly nordic feel to our most valued members - depression!"

Originally Posted by remymartin
Is this new? A friend of mine was denied waitlisting by CS citing too many waitlisters and too many sold seats. Said person is ay+ Gold
I've not heard of it before, but thinking about it it actually is the decent thing to do. When there is zero chance you'll ever be cleared off the waitlist it is better to know upfront.
It is deplorable we end up here again and again though - award space for member upgrades just isn't on par with the number of vouchers/points out there.
Helsinki Flyer likes this.
intuition is offline  
Old Jun 30, 2022, 10:12 am
  #2163  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,944
Originally Posted by intuition
"When we designed our renewed loyalty program we took inspiration from our long dark nights, our terrible weather and the silent gloomy people and came up with a program guaranteed to bring a truly nordic feel to our most valued members - depression!"


I've not heard of it before, but thinking about it it actually is the decent thing to do. When there is zero chance you'll ever be cleared off the waitlist it is better to know upfront.
It is deplorable we end up here again and again though - award space for member upgrades just isn't on par with the number of vouchers/points out there.

Maybe they should charge it so that advance uogrDe are open to
Lumo at booking

Plat 9Months before departure

Gold 60 days before departure

Silver 30 days before departure

Basic 48hrs before 😃😃

It sure isnt working now unless booking 11 months out 🥳​​​​​​
NoWindowSeat and Ukki like this.
kauppias is offline  
Old Jul 2, 2022, 5:33 am
  #2164  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
waitlist for voucher upgrade

Not sure if this was mentioned before, but CS told me that upgrade availability for waitlisted voucher upgrade is checked at 59, 21, 10, 5 days, and at 37 hours. CS confirmed that voucher upgrade is not currently possible at the airport. I am passed the 21 day mark for my mid July HEL JFK flight. EF shows about 57 percent seats available. Hoping...
Besstrashny Boug is offline  
Old Jul 2, 2022, 5:52 am
  #2165  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Originally Posted by Besstrashny Boug
EF shows about 57 percent seats available. Hoping...
EF seatmap is zero information about AY upgrades.
OH-LGG is offline  
Old Jul 2, 2022, 5:55 am
  #2166  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Originally Posted by OH-LGG
EF seatmap is zero information about AY upgrades.
yes, i understand that. but, it does have information about unassigned / unoccupied seats
Besstrashny Boug is offline  
Old Jul 2, 2022, 5:59 am
  #2167  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Originally Posted by Besstrashny Boug
but, it does have information about unassigned / unoccupied seats
And in real world when/after doors are closed you understand how false information it was.
Besstrashny Boug likes this.
OH-LGG is offline  
Old Jul 2, 2022, 6:12 am
  #2168  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Originally Posted by OH-LGG
And in real world when/after doors are closed you understand how false information it was.
Then, it will be a real life experiment for me! :-) I will report back the results and observations
Besstrashny Boug is offline  
Old Jul 2, 2022, 6:16 am
  #2169  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,954
Originally Posted by Besstrashny Boug
Then, it will be a real life experiment for me! :-) I will report back the results and observations
Point is, only J Flex, OWS, OWE and awards get complimentary seat assignment before check-in. Anyone else needs to pay.
Besstrashny Boug likes this.
Jainzar is offline  
Old Jul 2, 2022, 6:54 am
  #2170  
 
Join Date: Dec 2021
Location: NYC
Programs: AY Plat Lumo; HH Diamond
Posts: 211
Originally Posted by Jainzar
Point is, only J Flex, OWS, OWE and awards get complimentary seat assignment before check-in. Anyone else needs to pay.
understood.
Besstrashny Boug is offline  
Old Jul 3, 2022, 9:53 am
  #2171  
FlyerTalk Evangelist
 
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
Höh, just got op-upped to ZAG.

I opened the app and 10A just changed to 1F.

Now I believe in unicorns 😄
WilcoRoger is offline  
Old Jul 4, 2022, 9:02 am
  #2172  
 
Join Date: Mar 2014
Location: aal
Programs: Finnair plat
Posts: 110
Originally Posted by WilcoRoger
Höh, just got op-upped to ZAG.

I opened the app and 10A just changed to 1F.

Now I believe in unicorns 😄
Looked at your flight AY1845, tuesday? and 1F vas blocked
And AY20 from DFW - is upped blocked
goldnext is offline  
Old Jul 4, 2022, 10:46 am
  #2173  
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Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
Originally Posted by goldnext
Looked at your flight AY1845, tuesday? and 1F vas blocked
And AY20 from DFW - is upped blocked
Maybe 1F is blocked for op-upped idiots on this service.

On a more serious issue - I’ll just have my very first FR flight Friday!! Could not resist the temptation of a 3 hrs direct flight vs 7++ hrs with connections.

I had given in to a similar temptation for PG ex-AYT - never again. Let’s see how FR works out. Fingers crossed
kauppias likes this.
WilcoRoger is offline  
Old Jul 4, 2022, 11:46 am
  #2174  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,944
Originally Posted by WilcoRoger
Maybe 1F is blocked for op-upped idiots on this service.

On a more serious issue - I’ll just have my very first FR flight Friday!! Could not resist the temptation of a 3 hrs direct flight vs 7++ hrs with connections.

I had given in to a similar temptation for PG ex-AYT - never again. Let’s see how FR works out. Fingers crossed

Should be a intresting trip report 😃👍
kauppias is offline  
Old Jul 4, 2022, 11:58 am
  #2175  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,660
Originally Posted by WilcoRoger
Maybe 1F is blocked for op-upped idiots on this service.

On a more serious issue - I’ll just have my very first FR flight Friday!! Could not resist the temptation of a 3 hrs direct flight vs 7++ hrs with connections.

I had given in to a similar temptation for PG ex-AYT - never again. Let’s see how FR works out. Fingers crossed
Assuming you have Bose QC's and an exit row plus AX Plat for Fast Track and lounge I don't see it being too unbearable.
miamiflyer8 is offline  


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