Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Finnair | Finnair Plus
Reload this Page >

The Big UPGRADE Thread – all you need to know about AY upgrades

Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Print Wikipost

The Big UPGRADE Thread – all you need to know about AY upgrades

Old Jun 3, 2022, 6:30 am
  #2101  
 
Join Date: Jun 2022
Posts: 3
Originally Posted by l5i4c75
Thanks all for the input! I'll report back with the outcome when I try this tonight
Worked without any issues. Friend canceled his ticket and I was able to upgrade for ~800 USD. SIN to HEL.
r2d2 likes this.
l5i4c75 is offline  
Old Jun 3, 2022, 10:32 am
  #2102  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,164
Originally Posted by kauppias
...
After my last BKK flight I realized no more lottery for me on flights over 10hrs if NO U, then NO book on ay that is since they seem to price their J prices at prices that are uber stuberly ridiculous 😁😁😁🤷‍♂️
That is my principle too - and it makes it very difficult to book anything with AY as their supposedly cheap business light is now 50% more expensive than eg Thai on dates/destinations I look for.


Originally Posted by l5i4c75
Worked without any issues. Friend canceled his ticket and I was able to upgrade for ~800 USD. SIN to HEL.
Aha, good to know.
This must mean prices for cash upgrades always exists, regardless of available buckets.
This must also mean tier members upgrade at the airport competes with cash upgraders. Ie at T-37 all chances of being prioritised as a tier member for an upgrade ceases. In theory they can have 5 tier members on waitlist at T-37, decide not to release any U seats and then either sell them at airport or fly with them empty.
intuition is offline  
Old Jun 6, 2022, 6:31 pm
  #2103  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 901
AY booking questions

I’m Platinum and my wife is Gold thanks to the promo buying miles a few months back. Since I’m new to this program please fact check my booking strategy, thanks in advance. I have 2 long haul and 4+4 Europe upgrades, my wife I think just 4 Europe upgrades. These expire Dec 10,2022 but as I understand it they will be renewed or new ones added with again one year before expiration since status will also renew one more year, apparently even without any activity, correct?

My plan was to book two LAX-HEL-FRA award econ tickets and apply upgrade vouchers. If I apply vouchers that expire before this May 2023 flight will the system take and use them? Or do I have to wait until Dec 2022 when the new vouchers are in place? I assume I’ll apply one long haul and one Europe upgrade voucher for each of us? I was surprised that adding the additional segment costs no additional miles, pleasantly surprised by that.

Lastly, I’m booking as an award to have the ability to cancel and redeposit which I think is $50 but not 100% sure. When booking it says $50 to change and for cancel redeposit says “fees apply”. So what exactly is it? Also can anyone tell me how far out is the calendar open to book?
Jonesdds is offline  
Old Jun 6, 2022, 11:06 pm
  #2104  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Originally Posted by kauppias

After my last BKK flight I realized no more lottery for me on flights over 10hrs if NO U, then NO book on ay that is since they seem to price their J prices at prices that are uber stuberly ridiculous 😁😁😁🤷‍♂️
Thats why I like planes with F class on board, if an upgrade won t clear it is not too bad. It used to be super cool when the agents can help you to find the flights wich clear directly or they ask the other department for help.
Ed Size is offline  
Old Jun 7, 2022, 9:41 am
  #2105  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,952
Originally Posted by Jonesdds
My plan was to book two LAX-HEL-FRA award econ tickets and apply upgrade vouchers. If I apply vouchers that expire before this May 2023 flight will the system take and use them? Or do I have to wait until Dec 2022 when the new vouchers are in place? I assume I’ll apply one long haul and one Europe upgrade voucher for each of us? I was surprised that adding the additional segment costs no additional miles, pleasantly surprised by that.
You can apply the vouchers for flights that happen past the vouchers‘ due date. It is important to apply them before they get invalid.
Lastly, I’m booking as an award to have the ability to cancel and redeposit which I think is $50 but not 100% sure. When booking it says $50 to change and for cancel redeposit says “fees apply”. So what exactly is it? Also can anyone tell me how far out is the calendar open to book?
They will keep 50€ of the fees you paid for the award flight. If you paid less than 50€,
Usually you can book between 360 and 330 days in advance, I recommend to simply try it out.
Jainzar is offline  
Old Jun 8, 2022, 6:36 pm
  #2106  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 901
Originally Posted by Jainzar
You can apply the vouchers for flights that happen past the vouchers‘ due date. It is important to apply them before they get invalid.

They will keep 50€ of the fees you paid for the award flight. If you paid less than 50€,
Usually you can book between 360 and 330 days in advance, I recommend to simply try it out.
You didn’t quite finish the sentence above but I assume keep up to 50 E, not charge more if paid say 50e to redeposit?

And for the connecting itinerary I’d use one long haul and one short haul voucher for business? And if so one, none or both may clear?
Jonesdds is offline  
Old Jun 9, 2022, 1:31 am
  #2107  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,952
Originally Posted by Jonesdds
You didn’t quite finish the sentence above but I assume keep up to 50 E, not charge more if paid say 50e to redeposit?
Not sure where it went, but yes, they keep up to 50€.
And for the connecting itinerary I’d use one long haul and one short haul voucher for business? And if so one, none or both may clear?
Voucher upgrades are per segment.

And yes, they may clear or not. But if you check the business award availability, then you can minimize the gamble, because it uses the same booking class.
Jainzar is offline  
Old Jun 9, 2022, 11:49 am
  #2108  
 
Join Date: Apr 2015
Posts: 40
Been awhile since I had to travel to Europe, but now going JFK-HEL-ARN-BEG with a return of BEG-ARN-JFK on a mix of AY and JU.

Company paid for premium economy tickets for the long haul legs of the flight--which is nice.

What's the availability of Finnair upgrades?

According to this page it costs 30,000 points to upgrade from Premium Economy to Business

Checking both the outbound and return flights on ExpertFlyer show the majority of business class not yet assigned. On nearer departures, I'm seeing 10 of the 28 seats unassigned, so I like to think the prospects of scoring an upgrade are good.
RonaldRaygun is offline  
Old Jun 9, 2022, 11:57 am
  #2109  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 834
This might explain why we are not seeing our waitlisted upgrades clear despite U class availability, and thus requiring manual intervention from us by contacting CS to manually allocate the seats to us.

''Waitlisted upgrades will be confirmed 59 days to 37 hours prior to departure, if there is availability''
Source: https://www.finnair.com/en/manage/upgrade

So even if some U class opens; if your flight it 59 days or more prior to departure, it will not confirm automatically. Seems like the robot only does its job between 59 days and 37 hours prior to departure. The rest is all manual...
ffay005 likes this.
EuroFlash is offline  
Old Jun 9, 2022, 6:50 pm
  #2110  
 
Join Date: Nov 2000
Location: BWI
Programs: Everyone!
Posts: 1,024
Has anyone ever used Chat to get a price on a Premium Economy upgrade per the instructions on the website?
PGHflyer is offline  
Old Jun 9, 2022, 10:49 pm
  #2111  
 
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Originally Posted by EuroFlash
This might explain why we are not seeing our waitlisted upgrades clear despite U class availability, and thus requiring manual intervention from us by contacting CS to manually allocate the seats to us.

''Waitlisted upgrades will be confirmed 59 days to 37 hours prior to departure, if there is availability''
Source: https://www.finnair.com/en/manage/upgrade

So even if some U class opens; if your flight it 59 days or more prior to departure, it will not confirm automatically. Seems like the robot only does its job between 59 days and 37 hours prior to departure. The rest is all manual...
Just not true. I have flights where the app says there are 78 days, and I booked them a couple of weeks ago, upgraded with vouchers, and they cleared straight away automaticly, no phone calls needed,
Ed Size is offline  
Old Jun 9, 2022, 11:43 pm
  #2112  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Originally Posted by Ed Size
Just not true. I have flights where the app says there are 78 days, and I booked them a couple of weeks ago, upgraded with vouchers, and they cleared straight away automaticly, no phone calls needed,
Underneath the quoted text it says “For Finnair Plus members, the service opens already 360 days prior to departure.”

A bit bizarre since how would you be able to waitlist if you’re not a member
remymartin is offline  
Old Jun 10, 2022, 2:26 am
  #2113  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,164
Originally Posted by EuroFlash
This might explain why we are not seeing our waitlisted upgrades clear despite U class availability, ..
Originally Posted by Ed Size
Just not true. I have flights where the app says there are 78 days, and I booked them a couple of weeks ago, upgraded with vouchers, and they cleared straight away automaticly, no phone calls needed,
Maybe you are talking about different scenarios?
If U is availble prior to T-59, it clears immediately (for certain tier members).

But EuroFlash says for waitlist, ie when there was no U available at T-100 (eg) so the request has already gone to waitlist. Then at T-75 U is release, but they do not clear the waitlist, it just opens U for anyone else. So this is why people on waitlist need to watch U and as soon as it is released ask to manually be processed, as otherwise people not on waitlist can grab it while waitlisted pax gets nothing.
intuition is offline  
Old Jun 10, 2022, 3:27 pm
  #2114  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 834
Originally Posted by intuition
Maybe you are talking about different scenarios?
If U is availble prior to T-59, it clears immediately (for certain tier members).

But EuroFlash says for waitlist, ie when there was no U available at T-100 (eg) so the request has already gone to waitlist. Then at T-75 U is release, but they do not clear the waitlist, it just opens U for anyone else. So this is why people on waitlist need to watch U and as soon as it is released ask to manually be processed, as otherwise people not on waitlist can grab it while waitlisted pax gets nothing.
This is what I mean, and if it is true it seems quite a flaw in the system
intuition and petteriusa like this.
EuroFlash is offline  
Old Jun 12, 2022, 6:14 am
  #2115  
 
Join Date: May 2022
Programs: Finnair
Posts: 7
Is it normal that there is a delay between upgrade being cleared from waiting list and actually receiving the new ticket? I noticed about week ago that in Finnair app the ticket was updated to be J and J seat was assigned, but still no email about the new ticket. Previously when my upgrades have been successful the ticket has arrived right away, but those have always been quite close to the departure. In this case it's still T-92, I was quite surprised that the upgrade even cleared this early...
jonivatj is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.