Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.
Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.
You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.
The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.
Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.
You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.
Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades
Upgrades with AY+ points
Requirements:
Perks:
Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.
Requirements:
Cost:
Process:
Perks:
Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.
Requirements:
Cost:
Process:
Perks:
Upgrades paid in cash at the airport
(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)
Requirements:
Cost:
Process:
Perks:
Complimentary operational upgrades
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.
Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.
You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.
The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.
Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.
You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.
Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades
Upgrades with AY+ points
Requirements:
- flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
- ticketed booking in paid economy (there must be a ticket number in your reservation)
- all paid economy booking classes are eligible
- award flights and points+money combos are ineligible (booking class X)
- you cannot upgrade any codeshare flights
- It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
- Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
- Rest of Europe, TLV 15,000 points one way
- long haul (including DXB, DOH) 60,000 points one way
- Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
- there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
- When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
- once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
- you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
- If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
- your status is one of the factors affecting your priority on the waitlist
- If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
- NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
- if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
- your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
- When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
- as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
- If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.
Perks:
- Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.
Requirements:
- flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerře for Finnair as wetlease)
- ticketed booking in economy (there must be a ticket number in your reservation)
- all paid economy booking classes are eligible
- award flights booked via AY+ are also eligible (booking class X)
- most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
- award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
- you cannot upgrade any codeshare flights
- It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
- Northern Europe one "European" voucher for a one-way flight
- Rest of Europe, TLV one "European" voucher for a one-way flight
- longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
- LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
- you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY
Process:
- When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
- once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
- you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
- If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
- your status is one of the factors affecting your priority on the waitlist
- If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
- NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
- if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
- you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
- If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.
Perks:
- all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.
Requirements:
- flight marketed and operated by AY (or operated by Norra or Iberia or Widerře for Finnair (wetlease))
- ticketed booking in paid economy (there must be a ticket number in your reservation)
- all paid economy booking classes are eligible
- you cannot upgrade any codeshare flights
- you do not need to be a AY+ member
Cost:
- varies case by case
- for Europe, prices range from €50 to €200 one way
- for long hauls, DEL is the cheapest with prices as low as €200 one way, other destinations tend to be €350–€500
- this thread includes a wiki about prices and a lot of further information
- if you already paid for seat selection in Y (comfort) cabin, Finnair will refund that cost after upgrade if you ask them to.
Process:
- Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
- you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
Perks:
- Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Upgrades paid in cash at the airport
(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)
Requirements:
- upgrades may be available for purchase at check-in
- flight operated by AY or Norra
- ticketed booking in economy
- all paid economy booking classes are eligible
- most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
- the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible
Cost:
- varies, expect to pay some hundreds of euros for long haul one way
Process:
- the upgrade will be processed and paid for at the check-in desk of the airport of departure
- most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
- you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
- Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked
Perks:
- Only in-flight perks apply
- Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
Complimentary operational upgrades
- usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
- few and far between
- the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
- AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
- you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
The Big UPGRADE Thread – all you need to know about AY upgrades
#2266
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,954
Therefore cut the connection between the two in your mind. These are simply two different things nowadays.
#2267
Join Date: Aug 2022
Location: Finland
Programs: AY plat / OWE
Posts: 15
So connection is still strong with reserved seats and availability of upgrade slots/seats.
For me it sounds strange in system point of view if upgrade seat is not reserved as well personally as people have reference and if it's free of charge to decide why not reserve the seat.
And atleast earlier if discussed with staff on phone about upgrades they will ask what is your choice. Or updated itinerary shows seat number, so it is reserved also in system.
With your comment you are pointing to saturation of occupied seats which was also Finnair staff point of view during waiting process but my own eyes in cabin can't lie when I have walked through business during boarding.
#2268
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
It’s been said many times but this is just ridiculous…offering upgrades for money and at the same time denying top tier FFs using their points or vouchers.
It really is reaching the point where I’d be ready to initiate an email campaign to AY (Plus) execs personal email accounts. Politely asking for an explanation and stating enough is enough.
AY plus reps are not taking any stand here either and silence will only make us more angry and frustrated at AY.
I can understand capacity restrictions and sold out J but this nonsense makes me see red big way..
It really is reaching the point where I’d be ready to initiate an email campaign to AY (Plus) execs personal email accounts. Politely asking for an explanation and stating enough is enough.
AY plus reps are not taking any stand here either and silence will only make us more angry and frustrated at AY.
I can understand capacity restrictions and sold out J but this nonsense makes me see red big way..
#2269
Join Date: Nov 2015
Posts: 83
Yeah, it just creates frustration when J is pretty empty but upgrades get denied.
Is their strategy that the vouchers and points expire? Or is it significantly cheaper for them when I use my points on Economy flights rather then upgrades?
Is their strategy that the vouchers and points expire? Or is it significantly cheaper for them when I use my points on Economy flights rather then upgrades?
#2270
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,165
From a loyalty point of view, upgrades are the most effective way to tie in the customer. Sure, the desire to keep your tier and associated perks has a positive effect, but not like the vouchers. People who have been given such a tangible perk has a very strong incentive to keep flying Finnair. Very few people would forfeit it by choice. Even if you hate Alepa and sworn never to shop there again - if you get a gift card for 100€ at Alepa I'm pretty sure most people would go there again.
There is nothing to gain from killing voucher/points upgrades, and it doesn't take much of a brain to figure it out. I'd say the more likely reason is that some small bosses with a limited area of responsibility is suboptimizing. E.g. someone is tasked with getting new moneys from selling upgrades. It is not going great, but instead of working his/her market (ie competing externally), he/she focuses on internal competition. Why do the hard work of fighting in the open market when you can steal the budget/resources of a colleague?
So he/she gets rid of the perceived threat of internal competition for the upgrade space - loyalty upgrades.
"Hey, I can't fulfil my sales budget if all seats are taken by loyalty. It is better for Finnair if we turn this process around and I get first dibs on seats"
Of course this small boss cares nothing about the overall picture, only about his/her sales budget. So they implement this suboptimization and lo and behold - he/she manages to sell a few more seats and meet the budget. Damn the cost, it doesn't effect my budget!
I guess they are using the headless chicken strategy. Every department is running as fast as it can in any direction it can for as long as it can.
#2271
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
A word of experience: any big corporate will bring down its organization into headless chicken race(not really a strategy but) as a result of having career-hunting youngish leaders switching position in less than 2 years each…stakeholders around taking the mess hit, most badly customers…
#2272
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,165
Indeed, and I'm sure we could round up some good/horrifying stories between us.
At some point, I was even thinking about adding such story line to my "10 seasons of platinum" as the backdrop to my travel life, but that was just too ambitious.
At some point, I was even thinking about adding such story line to my "10 seasons of platinum" as the backdrop to my travel life, but that was just too ambitious.
#2273
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Adding insult to injury I experienced the first ever downgrade with AY today…only HEL-ARN positioning with my son but nevertheless not nice to change from an upgraded J seat pair to two middle seats in the back…I had intentionally upgraded us so we could take our carryons easily with us for 1 week US trip..🤬
The nice purser did what she could, helped with our luggage (we boarded last as we waited for the downgrade to be processed at the gate, when leaving the lounge we still had J BPs…) and offered us any drinks later on the short hop.
The nice purser did what she could, helped with our luggage (we boarded last as we waited for the downgrade to be processed at the gate, when leaving the lounge we still had J BPs…) and offered us any drinks later on the short hop.
#2274
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Trying to fly AY after 2,x years but it seems very hard as now two times my flight is cancelled (this time there was not even a note from them, just realized it T-10 days ramdomly checking in the App).
Is it still like it used to be long time ago that if an upgrade has "cleared" but not yet re-ticketed the upgraded portion shows separately/twice in my booking -page? I have a return flight in 1,5 weeks where both directions are on waitlist, the outbound shows only one reservation in Economy TKU-HEL-XXX and says "Business Class upgrade request is on a waitlist for your flight to xxx"
But the inbound flight shows whole itinerary XXX-HEL-TKU as Business class and the XXX-HEL portion shows Economy, different than the outbound one.
Is it still like it used to be long time ago that if an upgrade has "cleared" but not yet re-ticketed the upgraded portion shows separately/twice in my booking -page? I have a return flight in 1,5 weeks where both directions are on waitlist, the outbound shows only one reservation in Economy TKU-HEL-XXX and says "Business Class upgrade request is on a waitlist for your flight to xxx"
But the inbound flight shows whole itinerary XXX-HEL-TKU as Business class and the XXX-HEL portion shows Economy, different than the outbound one.
#2275
Suspended
Join Date: Jan 2014
Posts: 2,685
Trying to fly AY after 2,x years but it seems very hard as now two times my flight is cancelled (this time there was not even a note from them, just realized it T-10 days ramdomly checking in the App).
Is it still like it used to be long time ago that if an upgrade has "cleared" but not yet re-ticketed the upgraded portion shows separately/twice in my booking -page? I have a return flight in 1,5 weeks where both directions are on waitlist, the outbound shows only one reservation in Economy TKU-HEL-XXX and says "Business Class upgrade request is on a waitlist for your flight to xxx"
But the inbound flight shows whole itinerary XXX-HEL-TKU as Business class and the XXX-HEL portion shows Economy, different than the outbound one.
Is it still like it used to be long time ago that if an upgrade has "cleared" but not yet re-ticketed the upgraded portion shows separately/twice in my booking -page? I have a return flight in 1,5 weeks where both directions are on waitlist, the outbound shows only one reservation in Economy TKU-HEL-XXX and says "Business Class upgrade request is on a waitlist for your flight to xxx"
But the inbound flight shows whole itinerary XXX-HEL-TKU as Business class and the XXX-HEL portion shows Economy, different than the outbound one.
#2279
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,954
I have an upcoming SH in narrowbody from HEL, with J5 and Y9.
Back in June AY offered upgrades on the same route basically until the very end (I spontaneously upgraded less than 12 hours before the flight). But now they don‘t even try to sell them for cash. Until around T-48 you could waitlist an upgrade for points.
This doesn‘t align with the push to sell upgrades for cash. Definitely looks like headless chickens.
Back in June AY offered upgrades on the same route basically until the very end (I spontaneously upgraded less than 12 hours before the flight). But now they don‘t even try to sell them for cash. Until around T-48 you could waitlist an upgrade for points.
This doesn‘t align with the push to sell upgrades for cash. Definitely looks like headless chickens.
#2280
Join Date: Nov 2015
Posts: 83
I have a flight back from SIN, waitlisted J with voucher. Called the Gold hotline concerning another topic a few days ago, but also asked for the waitlist status. The agent told me she is supersure it will clear 2 days before the flight because J seems to be very empty. Anyways, the waitlist didn't clear and it's still possible to buy at least 8 J tickets. Maybe there is so many Plats on the flight or maybe they keep it empty?