Finnair newbie questions thread (flame-free)
#121
Original Poster
Join Date: May 2015
Location: ATL/MCO
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#124
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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I've once converter 4 SH to one longhaul and applied it despite being waitlisted. I was told that if upgrade won't clear, I would get the voucher back but only in the form of 1 LH. ie cannot be converted back to SH even if they were SH to start with.
#125
Original Poster
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,674
You can upgrade family and close relatives as per the official rules.
No.
I've once converter 4 SH to one longhaul and applied it despite being waitlisted. I was told that if upgrade won't clear, I would get the voucher back but only in the form of 1 LH. ie cannot be converted back to SH even if they were SH to start with.
No.
I've once converter 4 SH to one longhaul and applied it despite being waitlisted. I was told that if upgrade won't clear, I would get the voucher back but only in the form of 1 LH. ie cannot be converted back to SH even if they were SH to start with.
#126
Join Date: Jan 2016
Posts: 280
#127
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,798
Pax has AY Gold and *A no status, flies TP-operated HEL-LIS-HEL in Y with AY ticket/flight numbers. What lounge access if any is granted at HEL and at LIS?
#128
Original Poster
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,674
#129
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,798
#132
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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Posts: 14,199
I know this is FT, but I wonder if HUCA is really going to get ypu around the rules in a nordic environment? My staff sometimes talks to customers with the "everything is negotiable" attitude And it usually just ticks them off. If we have a clear policy on how something is handled, why would anyone in the team want to create a bypass for someone who clearly knows (but just wont accept) the rules? The sense of fairness and equality will prevent most agents from creating dangerous precedence.
Sure, if it is in uncharted territory there is leeway, but if you are asking them to break a very distinct rule you are probably just wasting time by calling multiple times.
#133
Original Poster
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,674
I am generally in favour of rule based operations so when they told me this upfront, it was nothing to challenge. And we don't know if it is technically is doable to break a LH voucher into 4 SH vouchers. Also, I have no reason to convert back. It is very unlikely for me to ever use SH upgrades.
I know this is FT, but I wonder if HUCA is really going to get ypu around the rules in a nordic environment? My staff sometimes talks to customers with the "everything is negotiable" attitude And it usually just ticks them off. If we have a clear policy on how something is handled, why would anyone in the team want to create a bypass for someone who clearly knows (but just wont accept) the rules? The sense of fairness and equality will prevent most agents from creating dangerous precedence.
Sure, if it is in uncharted territory there is leeway, but if you are asking them to break a very distinct rule you are probably just wasting time by calling multiple times.
I know this is FT, but I wonder if HUCA is really going to get ypu around the rules in a nordic environment? My staff sometimes talks to customers with the "everything is negotiable" attitude And it usually just ticks them off. If we have a clear policy on how something is handled, why would anyone in the team want to create a bypass for someone who clearly knows (but just wont accept) the rules? The sense of fairness and equality will prevent most agents from creating dangerous precedence.
Sure, if it is in uncharted territory there is leeway, but if you are asking them to break a very distinct rule you are probably just wasting time by calling multiple times.
#134
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,759
I'm after some seat selection advice - I assume this has been discussed already but as a stranger to the Finnair board, I'm not sure where to find it... Just booked an LHR-HEL-TLL trip for May next year, on the A350 LHR-HEL and an A319 HEL-LHR. The TLL flights are short enough that I assume seating doesn't matter...
Travelling with my partner, what seats would you recommend for the A350 and A319? What's the alignment like across the aisle on the A350 - if I want to be able to talk to her, should we go for a D/H pair, or if she were in A and me in D, would we still be able to talk easily? And for the A319 on the way home, I'm thinking either 1A/C or 2D/F - is there any difference in terms of legroom on those?
Having never been on a Finnair aircraft before, any experience would be good! Thanks.
Travelling with my partner, what seats would you recommend for the A350 and A319? What's the alignment like across the aisle on the A350 - if I want to be able to talk to her, should we go for a D/H pair, or if she were in A and me in D, would we still be able to talk easily? And for the A319 on the way home, I'm thinking either 1A/C or 2D/F - is there any difference in terms of legroom on those?
Having never been on a Finnair aircraft before, any experience would be good! Thanks.
#135
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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We have a seating advice thread here
http://www.flyertalk.com/forum/finna...ce-needed.html
It is not complete but you might find some good things there.
In general I'd say it might be difficult to interact with travel companion on A350 in any seat. I would go with seats across the aisle but there are pros and cons. The distance across aisle is small, but you'd need to turn your head more. Anyway, i think that discussions within that thread.
http://www.flyertalk.com/forum/finna...ce-needed.html
It is not complete but you might find some good things there.
In general I'd say it might be difficult to interact with travel companion on A350 in any seat. I would go with seats across the aisle but there are pros and cons. The distance across aisle is small, but you'd need to turn your head more. Anyway, i think that discussions within that thread.