The Finnair höpö-höpö (nonsense) thread
Mar 28, 2022, 8:51 am
#6496
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 865
No lounge for any LH pax in HEL: https://www.lufthansa.com/de/en/lounges
Maybe too optimistic in current times but there might be very small possibility that they might be giving some vouchers if you ask.
Mar 28, 2022, 9:00 am
#6497
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
I sense a great business opportunity here for Finnair. Cut all lounges and then sell as a ancillary service "breakfast vouchers". Charge 25€ for a 15€ cupon that can be used at the prohivetly expensive airside establishemnts.
Then everyone can tailor the trip to their needs and Finnair gets money for nothing. Win-win.
Then everyone can tailor the trip to their needs and Finnair gets money for nothing. Win-win.
Mar 28, 2022, 9:50 am
#6498
Join Date: Jun 2015
Posts: 170
Pre covid times for the early morning flights (flights departing before SAS lounge opening hours), LH was giving breakfast vouchers to be used at nearby restaurants/cafes. It was something like 15 - 18 EUR voucher and if you had +1 they would give two vouchers.
Maybe too optimistic in current times but there might be very small possibility that they might be giving some vouchers if you ask.
Maybe too optimistic in current times but there might be very small possibility that they might be giving some vouchers if you ask.
Mar 28, 2022, 11:40 am
#6499
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
No lounge for any LH pax in HEL: https://www.lufthansa.com/de/en/lounges
Mar 28, 2022, 1:46 pm
#6500
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
I sense a great business opportunity here for Finnair. Cut all lounges and then sell as a ancillary service "breakfast vouchers". Charge 25€ for a 15€ cupon that can be used at the prohivetly expensive airside establishemnts.
Then everyone can tailor the trip to their needs and Finnair gets money for nothing. Win-win.
Then everyone can tailor the trip to their needs and Finnair gets money for nothing. Win-win.
Mar 28, 2022, 9:57 pm
#6502
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
Mar 30, 2022, 1:45 am
#6506
Moderator, Finnair
Original Poster
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Mar 31, 2022, 8:41 am
#6507
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Came across this BW article (clicked as I thought they would be putting me in First class). Haven't cringed this much in a while, so have to rant a little It's rather telling in the way these posts are written that there's little idea of what "putting you (presumably they refer to customers here) first" actually means... Personal favorites:
So they put me as a customer first by:
It's rather telling in the way these posts are written that there's little idea of what "putting you (presumably they refer to customers here) first" actually means... Personal favorites: So they put me as a customer first by:
- "offering as much choice as possible" -> doesn't take a very experienced service designer to figure out maximum choice is a big damn problem if you actually want to get people to buy something easily. Classic paradox of choice stuff right here. They also allow me to "design the experience you want to have for your journey". C'mon, it's your job to design the experience, I'm not interested in co-designing a unique commodity commuter flight experience with you every time I travel. WTH do I pay you money for
- being "led by technology" -> this is classic digitalization höpöhöpö, thinking that technology comes first and somehow makes you as a company more customer focused (not even gonna touch on the execution of that "technology")
- Allowing me to make changes to my booking on Finnair.com easily. -> I'll believe it when I see it!
- By enabling me to make all kinds of decisions regardless of the class I fly in -> again, I'm not really interested in making a huge load of decisions to consume a commodity product. You should be making my life easier, not harder.
- By making "sure that Finnair’s team of designers and engineers have worked hard to keep the weight of the aircraft down, making it as sustainable as possible in the process." Where's the customer in this? Why do you say you're putting me first if your designers are focusing on the aircraft weight? Is it someone else then who puts me first? How do I contact them?
Mar 31, 2022, 9:11 am
#6508
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,665
Mar 31, 2022, 12:16 pm
#6509
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Don't know if already posted but AY partnership with NoHo restaurants ending in 14th April.
https://www.finnairshop.com/fi/royal-restaurants
So buy your vouchers before if you want to dine "cheaply" before Oct (validity 6 months from issue). This has been one of the best value perks in Finnair shop.
https://www.finnairshop.com/fi/royal-restaurants
So buy your vouchers before if you want to dine "cheaply" before Oct (validity 6 months from issue). This has been one of the best value perks in Finnair shop.