Important Change to Your Fairmont President's Club Membership
Jul 4, 2018, 10:39 am
#406
Join Date: Aug 2015
Posts: 324
I just logged into my Accor account and all certs (including bonus) are now showing. I didn't end up calling or emailing, they just arrived. Best of luck to everyone.
Jul 4, 2018, 10:41 am
#407
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
My initial optimism following a seemingly positive contact with the NB call centre is rapidly fading. Aside from my Platinum status showing, nothing regarding the crucial second stay and posting of bonus benefits has appeared.
I, too, have had previous horrendous experiences dealing with Accor, so I share the prevailing pessimism.
I, too, have had previous horrendous experiences dealing with Accor, so I share the prevailing pessimism.
Jul 4, 2018, 11:00 am
#408
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
The good news is the Moncton office is still there. If you call the Accor North American support number, it goes to that group, and I'm told it will continue to do so. That doesn't mean the service levels won't degrade as Accor takes over and dis-empowers their staff, and forces them to read the scripts from the Accor playbook, but for now at least, they are still there.
Jul 4, 2018, 12:36 pm
#409
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
The good news is the Moncton office is still there. If you call the Accor North American support number, it goes to that group, and I'm told it will continue to do so. That doesn't mean the service levels won't degrade as Accor takes over and dis-empowers their staff, and forces them to read the scripts from the Accor playbook, but for now at least, they are still there.
Jul 4, 2018, 12:59 pm
#410
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
I guess I'm one of the "lucky" ones with the success of my Accor account merger, it took an extra day, but didn't affect any of my plans.
I don't see anything new with the typical bumps being experienced with these consolidations of very different IT systems. You don't have to go too far back in history to see similar "debacles" with the mergers of what became American, Delta, and United. I doubt the Marriott/SPG will be any different. Given time, I'm sure they'll work through the issues and get things fixed. I can stomp my feet and call this a disaster, but I have bigger things in life to worry about. Time for some coffee...
OK, maybe Accor might need some *extra* time to sort things out.
I don't see anything new with the typical bumps being experienced with these consolidations of very different IT systems. You don't have to go too far back in history to see similar "debacles" with the mergers of what became American, Delta, and United. I doubt the Marriott/SPG will be any different. Given time, I'm sure they'll work through the issues and get things fixed. I can stomp my feet and call this a disaster, but I have bigger things in life to worry about. Time for some coffee...
OK, maybe Accor might need some *extra* time to sort things out.
Jul 4, 2018, 1:51 pm
#411
Suspended
Join Date: Sep 2017
Programs: M&S, Radisson
Posts: 758
Everyone is telling you how much better off you're going to be? To me, it seems what most FPC active members are doing is just joining into the whining
Last edited by Jasper2009; Jul 4, 2018 at 7:15 pm Reason: offensive / not helpful
Jul 4, 2018, 2:24 pm
#412
Join Date: Nov 2014
Location: Somewhere
Posts: 1,178
I called FPC to inquire about the missing bonus certs. They can see my previous stays and unused certs but not the bonus ones. They said it may take up to 7 days to be posted.
Jul 4, 2018, 2:44 pm
#413
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Given the current circumstances I think that is justified. Also I don’t think you u derstand the gravity of the situation since it doesn’t concern you.
Last edited by Jasper2009; Jul 4, 2018 at 7:16 pm
Jul 4, 2018, 3:22 pm
#414
Join Date: Jan 2012
Programs: SPG Platinum, FPC Platinum, Marriott/Ritz-Carlton Platinum Elite, Accor Platinum, AC SE, MPC SL
Posts: 450
Fairmont Certificates Missing?
How does one look at their certificates on the website after Jul 2? I was told that we would receive a second set too (I qualify).
Thank you, FTers!
Thank you, FTers!
Jul 4, 2018, 3:59 pm
#415
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
They are on your Accor profile.
Jul 4, 2018, 4:15 pm
#416
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,928
Would you have any useful information as to where I can find a)the set of certificates I had remaining from 2018 for an upcoming stay where I don't have all day to spend on the phone? And b) when will my set of bonus certs post.
I just want what I am owed. They had years to prepare for this and if stuff like this does not make you upset, congrats you are a superior human being. For me (I have been Accor Plat pretty much since LCH started) it is just more of the same.
Once again, I stated above no one at Accor cares if I stay or go so I will vote with my $$$. I am sorry if this concept insulted you and beg for your forgiveness at complaining about Accor in the Accor forum. And I thought AC apologists were bad.
Last edited by Admiral Ackbar; Jul 4, 2018 at 4:21 pm
Jul 4, 2018, 5:06 pm
#417
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,343
Based on the first few days, the concerns have been entirely justified.
Jul 4, 2018, 6:05 pm
#418
Join Date: Apr 2010
Location: Vancouver BC
Programs: ALL Gold, Bonvoy Gold
Posts: 38
On the LCAH website after logging in, I found mine under "Your Rewards," a section called "My Vouchers, exclusive to Fairmont and Swissôtel."
Jul 4, 2018, 8:24 pm
#419
Join Date: Jul 2018
Programs: Accor Platium, IHG Gold, Marco Polo Green
Posts: 5
Poor
I am a FPC Premier and Accor Gold member, but somehow the conversion did not work properly and rather than Accor Platinum, it still say Gold and lost all my certs.
I called Accor yesterday, they assured me that it will work in the afternoon. Surprise surprise nothing happened.
Called again today, they say system issue and I will receive email in the afternoon. Surprise surprise nothing happened.
Fingers crossed, it will work properly by end of today and I don't have to call Accor again........ tomororw to fix a basic thing... so much for automation...and digital age.
I called Accor yesterday, they assured me that it will work in the afternoon. Surprise surprise nothing happened.
Called again today, they say system issue and I will receive email in the afternoon. Surprise surprise nothing happened.
Fingers crossed, it will work properly by end of today and I don't have to call Accor again........ tomororw to fix a basic thing... so much for automation...and digital age.
Really disappointed about this, as I am planning a trip for next week...
Jul 4, 2018, 8:27 pm
#420
Join Date: Jul 2018
Programs: Accor Platium, IHG Gold, Marco Polo Green
Posts: 5
......
Fairmont members were concerned about the transition. People are justifiably annoyed at being promised X and receiving Y. Members were told status would be updated for July 2, and certificates would be posted, and all the details were worked out. This is not the case - plenty of people with status not updated, no certificates, missing reservations. Communication from Accor has been non-existent, and there's been no info on when the issues will be resolved, and wait times are extremely long.
Based on the first few days, the concerns have been entirely justified.
Based on the first few days, the concerns have been entirely justified.