Originally Posted by
hkneo2046
I am a FPC Premier and Accor Gold member, but somehow the conversion did not work properly and rather than Accor Platinum, it still say Gold and lost all my certs.
I called Accor yesterday, they assured me that it will work in the afternoon. Surprise surprise nothing happened.
Called again today, they say system issue and I will receive email in the afternoon. Surprise surprise nothing happened.
Fingers crossed, it will work properly by end of today and I don't have to call Accor again........ tomororw to fix a basic thing... so much for automation...and digital age.
Just to give an update. as of now, the issue is still not resolved, no emails from Accor as promised and not to mention their English support landline, calling from Hong Kong is a total nightmare... with poor connections...
Really disappointed about this, as I am planning a trip for next week...