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Important Change to Your Fairmont President's Club Membership

Important Change to Your Fairmont President's Club Membership

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Old Nov 1, 18, 4:26 pm
  #571  
 
Join Date: Jan 2011
Location: YYZ
Programs: TK*G, AC Aeroplan, Fairmont Platinum, Starwood Gold, Nexus/GE, Hertz #1 Gold
Posts: 1,522
Originally Posted by nock View Post
I see my vouchers at the accor website.
I just called their so-called "Customer Service". They were able to confirm that my certificates still exist. They can see them. The hotels can see them. But, they discovered today that some members can't see them on the site. They don't know why it's happening, or why it only affects some accounts, but are looking into it. A real confidence booster in their abilities! At least they're honest. A lot of other organizations wouldn't want to come right out and declare that they have no idea what is going on!

She said to give it a few days and check again. But, hotels and reservations agents can see and apply the certificates.
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Old Nov 4, 18, 9:23 am
  #572  
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Join Date: Oct 2016
Location: Asia Pacific
Programs: LeClub AccorHotels (Platinum), Qantas Frequent Flyer (Gold)
Posts: 222
Originally Posted by Brendan View Post
SOWK #563 , at the present mid-market rate on xe.com, 40 Euros = C$59.73. What did the hotel give you?
When I redeemed points at two hotels in China, they converted at near-market rates. Hopefully SOWK didn't get ripped off too badly.
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Old Nov 4, 18, 6:48 pm
  #573  
 
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,657
I'm confused for 2018. We only had points start accumulating as of July, 2018. Is our Platinum Status good for 2019 too? So our spend in the second half of 2018 doesn't matter?
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Old Nov 4, 18, 7:01 pm
  #574  
Moderator: Le Club Accorhotels
 
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum, Fairmont Platinum
Posts: 11,214
Originally Posted by CanuckFlyHigh View Post
I'm confused for 2018. We only had points start accumulating as of July, 2018. Is our Platinum Status good for 2019 too? So our spend in the second half of 2018 doesn't matter?
You're correct on both counts.
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Old Nov 4, 18, 7:35 pm
  #575  
 
Join Date: Apr 2008
Location: SIN
Posts: 97
Originally Posted by Maelstrom View Post
When I redeemed points at two hotels in China, they converted at near-market rates. Hopefully SOWK didn't get ripped off too badly.
The exchange rate when redeeming points centrally is not something hotels can amend themselves. The exchange rates is defined in the T&C of Le Club in section 10.

https://www.accorhotels.com/leclub/l...tions.en.shtml

using Rewards Points to obtain a reduction in the price of accommodation or an expense charged in a currency other than euros, will entail the application of the AccorHotels group’s exchange rate of reference, as taken from the “Multicurrency” database (database of monetary and financial information from Reuters bank).
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Old Dec 5, 18, 8:54 am
  #576  
 
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Gold, Fairmont Platinum, Marriott Silver, HH Silver, Aeroplan for Esso only
Posts: 1,151
I guess I'll be voicing my opinions that the Accor program pales significantly to the former Fairmont program (RIP)!!! Not sure if will do any good!

Edit: And by the way, there is only ONE text field near the beginning of the survey in which you can voice your thoughts, so if you have something to say, do it there, because there are no opportunities later in the survey!!

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Last edited by Arthurrs; Dec 5, 18 at 9:08 am
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