Originally Posted by gcashin

Fairmont members were concerned about the transition. People are justifiably annoyed at being promised X and receiving Y. Members were told status would be updated for July 2, and certificates would be posted, and all the details were worked out. This is not the case - plenty of people with status not updated, no certificates, missing reservations. Communication from Accor has been non-existent, and there's been no info on when the issues will be resolved, and wait times are extremely long.

Based on the first few days, the concerns have been entirely justified.