Important Change to Your Fairmont President's Club Membership
Nov 1, 2018, 3:26 pm
#571
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,734
I just called their so-called "Customer Service". They were able to confirm that my certificates still exist. They can see them. The hotels can see them. But, they discovered today that some members can't see them on the site. They don't know why it's happening, or why it only affects some accounts, but are looking into it. A real confidence booster in their abilities! At least they're honest. A lot of other organizations wouldn't want to come right out and declare that they have no idea what is going on!
She said to give it a few days and check again. But, hotels and reservations agents can see and apply the certificates.
She said to give it a few days and check again. But, hotels and reservations agents can see and apply the certificates.
Nov 4, 2018, 8:23 am
#572
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
SOWK #563 , at the present mid-market rate on xe.com, 40 Euros = C$59.73. What did the hotel give you?
Nov 4, 2018, 5:48 pm
#573
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
I'm confused for 2018. We only had points start accumulating as of July, 2018. Is our Platinum Status good for 2019 too? So our spend in the second half of 2018 doesn't matter?
Nov 4, 2018, 6:01 pm
#574
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Nov 4, 2018, 6:35 pm
#575
Join Date: Apr 2008
Programs: ALL
Posts: 128
https://www.accorhotels.com/leclub/l...tions.en.shtml
using Rewards Points to obtain a reduction in the price of accommodation or an expense charged in a currency other than euros, will entail the application of the AccorHotels group’s exchange rate of reference, as taken from the “Multicurrency” database (database of monetary and financial information from Reuters bank).
Dec 5, 2018, 7:54 am
#576
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
I guess I'll be voicing my opinions that the Accor program pales significantly to the former Fairmont program (RIP)!!! 
Not sure if will do any good! 
Edit: And by the way, there is only ONE text field near the beginning of the survey in which you can voice your thoughts, so if you have something to say, do it there, because there are no opportunities later in the survey!!
Not sure if will do any good! Edit: And by the way, there is only ONE text field near the beginning of the survey in which you can voice your thoughts, so if you have something to say, do it there, because there are no opportunities later in the survey!!
Last edited by Arthurrs; Dec 5, 2018 at 8:08 am
Dec 19, 2018, 7:23 am
#577
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
I just called their so-called "Customer Service". They were able to confirm that my certificates still exist. They can see them. The hotels can see them. But, they discovered today that some members can't see them on the site. They don't know why it's happening, or why it only affects some accounts, but are looking into it. A real confidence booster in their abilities! At least they're honest. A lot of other organizations wouldn't want to come right out and declare that they have no idea what is going on!
She said to give it a few days and check again. But, hotels and reservations agents can see and apply the certificates.
She said to give it a few days and check again. But, hotels and reservations agents can see and apply the certificates.
Jan 5, 2019, 1:40 am
#578
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
in my profile, it notes:
You will soon find here the history of your Fairmont, Raffles and Swissôtel reservations made since January 2017.
dude. how long does it take? at this point, the Starriott cluster chicken is cooking way better than this POS accor. would be so funny to see fairmont break off independent after a few years like ebay and paypal.
oh, and i stopped staying at fairmont since July 2018. because i would rather be a globalist elitist platinum premier than this joke.
Last edited by GundamWing01; Jan 5, 2019 at 1:03 pm