EtihadHelp

Hi Hoias, we are still waiting for the update from our Etihad Guest team. We will contact you once we receive an update. *Yas

Hoias

Dear Etihad Help,
is it really so hard to get basic information about your own guest programm?
This really should not take 3+ days.

EtihadHelp

Hi there, our team asks you to send us your Etihad Guest number in a private message. They can then check your account for the validity. *Ela

Hoias

Hi Etihad Help,

I do not think my Guest No will help you much, because you won't see flights I have not booked yet...

Anyhow, I will send my guest no in private message.

But it would also be helpful if you would publish the answers to members questions in public instead of always ask members for private messages.
This would help fellow members haveing similar questions and would also save you some work by not answering same questions several times by private messages.

Anyhow, again, for further explanation to my query:
I will not re-qualify for Platinum by 31/12/2017.
Therefore, I will loose Platinum status.
Then in January I will fly 16 segments and will have all required 60 segments for NEW Platinum qualification (01Feb2017 until 31Jan2018)

Please confirm if this is correct.

Thank you,

gosullivan

Hi EtihadHelp,

Despite sending you the flight details in a private message as requested, I am still waiting for the miles due. Once again, the retroclaims department is letting the overall service down.

G

EtihadHelp

Hi Gerard. We regret you have been waiting and are following up on this again for you. *Sky

gosullivan

Hi Etihad Help,
Miles have been credited now. Many thanks.

EtihadHelp

That's great! Thanks for letting us know. *Sky

Johnniepk

I will be flying Etihad to Beijing and stopping in Beijing for under 72 hours. My itinerary is Manchester to Beijing via Abu Dhabi for approx 3 hours but do not clear customs or leave airport etc. I return the same way but have a 7 day holiday in UAE. where I will leave airport and enter UAE.
Do I qualify for Visa exemption?

EtihadHelp

Hi there, you would need to check with the concerned embassy to check if you need a visa. *Ela

Hellboy666

Hello Etihad Help,

I currently am Platinum with Virgin Australia as well as Platinum One with Qantas and am thinking of switching to Etihad.
I am currently looking at 3 flights Australia to EU this remaining year, more to come next year, that I would like to transfer to Etihad. (First one this weekend - 21/October)

1) Are there any options for a status match or challenge from Etihad? No public information on this is available.
2) Without an Etihad Guest status the miles are only valid for 2 years. Once I reach a status, will this be retrospectively be applied to already earned miles as well, or only for future ones?

Thank you very much in advance for any assistance.

EtihadHelp

Hello, thanks for reaching out to us:
1. We do not offer status match
2. Depending on the status, miles are valid 2, 2,5 or 3 years.
We hope this helps. *Ela

Johnniepk

Hello,
I made a formal complaint on 2nd October 2016 ref 587506.
I received a reponse from Hannaa by bounce back email saying "We will investigate your feedback and a member of our Guest Relations Team will be in touch with you as soon as possible"
I chased up my complaint on 12th October 2017 and have received no response.
Would you like me to put details of my complaint on here or do you intend to respond directly?
Thank you

akalra1187

Dear Etihad Help,

I’d like the current cuts to be raised with your company:

-Chauffer service outside UAE cut.
-Etihad Guest reciprocal benefits with Alitalia cut.
-Champagne changed from Billecart to Piper.
-Amenity kits cut in J.
-Pajamas cut in J.
-Shave at AUH arrival cut.
-Spa at LHR cut.
-Menu at LHR worse.
-Cocktails in F lounge cut.
-Menu in F lounge reduced.
-Sandwiches and snacks in arrivals lounge gone.
-no ventilation during boarding

and less recently,
-Free treatment for J passengers in spa cut.
-Chauffer in UAE for gold and platinum members on Y bookings cut.
-Food selection in AUH J lounge reduced.
-Caviar in F gone.

The reason I would like to raise this is because, and I think I speak unanimously, how much more do you think your most loyal customers will take?

EtihadHelp

Hi Johnniepk, we are sorry to read about your airport experience. We have followed up with our team on your case. Please note that there is a need to investigate on the feedback you provided, which may involve different departments and therefore take some time to complete. One of our case officers will be in touch with you as soon as this process is finished. We thank you for your patience and understanding. *Max