Feedback thread for the official EY Lurker, EtihadHelp
Nov 19, 2017, 5:17 pm
#1246
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
Dear Etihad Help
Hoping that you are well
Is there a chance that we can have an idea of the sorts of miles required after the devaluation in Jan for some peak routes.
For example,
LHR AUH
JFK AUH
IAD AUH
SYD AUH
MCT AUH
BKK AUH
Just so that we can have an idea of the uplift coming, please give a representative number in all three classes
The fear is that another member on here seemed to experience an uplift of over 60% already on published upgrades which makes a lot of people feel very edgy.
I essentailly would keep my miles for a 10% devaluation but not for 60%
Hoping that you are well
Is there a chance that we can have an idea of the sorts of miles required after the devaluation in Jan for some peak routes.
For example,
LHR AUH
JFK AUH
IAD AUH
SYD AUH
MCT AUH
BKK AUH
Just so that we can have an idea of the uplift coming, please give a representative number in all three classes
The fear is that another member on here seemed to experience an uplift of over 60% already on published upgrades which makes a lot of people feel very edgy.
I essentailly would keep my miles for a 10% devaluation but not for 60%
Nov 20, 2017, 1:40 am
#1248
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Dear Etihad Help
Hoping that you are well
Is there a chance that we can have an idea of the sorts of miles required after the devaluation in Jan for some peak routes.
For example,
LHR AUH
JFK AUH
IAD AUH
SYD AUH
MCT AUH
BKK AUH
Just so that we can have an idea of the uplift coming, please give a representative number in all three classes
The fear is that another member on here seemed to experience an uplift of over 60% already on published upgrades which makes a lot of people feel very edgy.
I essentailly would keep my miles for a 10% devaluation but not for 60%
Hoping that you are well
Is there a chance that we can have an idea of the sorts of miles required after the devaluation in Jan for some peak routes.
For example,
LHR AUH
JFK AUH
IAD AUH
SYD AUH
MCT AUH
BKK AUH
Just so that we can have an idea of the uplift coming, please give a representative number in all three classes
The fear is that another member on here seemed to experience an uplift of over 60% already on published upgrades which makes a lot of people feel very edgy.
I essentailly would keep my miles for a 10% devaluation but not for 60%
If you log into your account, and go to Spend Miles, and then to Miles Calculator, you will be able to find out how many miles you will need to book those flights. *Sky
Nov 20, 2017, 4:20 am
#1249
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
I asked what the NEW rates are going to be from January after the devaluation
Nov 22, 2017, 3:05 am
#1250
Join Date: Jul 2017
Posts: 57
Dear Etihad,
I have noticed that miles from my family member no longer credited into my account (head of family) after the website has been upgraded. The same seem to applied to few other members in the forum as well. Could you please advise if we need to do anything to get the miles credited again? Thank you.
I have noticed that miles from my family member no longer credited into my account (head of family) after the website has been upgraded. The same seem to applied to few other members in the forum as well. Could you please advise if we need to do anything to get the miles credited again? Thank you.
Nov 22, 2017, 9:47 am
#1251
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Dear Etihad,
I have noticed that miles from my family member no longer credited into my account (head of family) after the website has been upgraded. The same seem to applied to few other members in the forum as well. Could you please advise if we need to do anything to get the miles credited again? Thank you.
I have noticed that miles from my family member no longer credited into my account (head of family) after the website has been upgraded. The same seem to applied to few other members in the forum as well. Could you please advise if we need to do anything to get the miles credited again? Thank you.
Nov 22, 2017, 12:31 pm
#1252
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
@EtihadHelp
I am giving you a chance to respond in this thread,
Family pooling - New etihadguest site
I am also missing some business connect miles.
If, for any reason, I can not upgrade my outbound on the 28th of November, because the missing business connect and family miles have not been credited, I really mean it this time. I am never flying Etihad again.
Please get it sorted before the UAE weekend.
I am giving you a chance to respond in this thread,
Family pooling - New etihadguest site
I am also missing some business connect miles.
If, for any reason, I can not upgrade my outbound on the 28th of November, because the missing business connect and family miles have not been credited, I really mean it this time. I am never flying Etihad again.
Please get it sorted before the UAE weekend.
Nov 22, 2017, 8:11 pm
#1253
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Etihad Airways
Hi Etihad Help,
You currently have a deal with the car hire company AVIS on the Offers section on Etihad Guest where a rental for a minimum of 3 days before the end of the year will earn 5000 miles and a free car upgrade. The offer also appears on the AVIS page under Cars and Hotels. When you try to click on the link to book an either page an error message appears. It is not possible to read the terms and conditions or see the promo code. I have called both AVIS and Etihad help on a number of occasions over the past fortnight and despite promises to rectify the problem, nothing has been done.
Can you please fix the link or post the terms and conditions/promo code for this offer.
Many thanks.
You currently have a deal with the car hire company AVIS on the Offers section on Etihad Guest where a rental for a minimum of 3 days before the end of the year will earn 5000 miles and a free car upgrade. The offer also appears on the AVIS page under Cars and Hotels. When you try to click on the link to book an either page an error message appears. It is not possible to read the terms and conditions or see the promo code. I have called both AVIS and Etihad help on a number of occasions over the past fortnight and despite promises to rectify the problem, nothing has been done.
Can you please fix the link or post the terms and conditions/promo code for this offer.
Many thanks.
Nov 22, 2017, 8:16 pm
#1254
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Etihad Airways
@EtihadHelp
I am giving you a chance to respond in this thread,
Family pooling - New etihadguest site
I am also missing some business connect miles.
If, for any reason, I can not upgrade my outbound on the 28th of November, because the missing business connect and family miles have not been credited, I really mean it this time. I am never flying Etihad again.
Please get it sorted before the UAE weekend.
I am giving you a chance to respond in this thread,
Family pooling - New etihadguest site
I am also missing some business connect miles.
If, for any reason, I can not upgrade my outbound on the 28th of November, because the missing business connect and family miles have not been credited, I really mean it this time. I am never flying Etihad again.
Please get it sorted before the UAE weekend.
Nov 23, 2017, 2:41 am
#1255
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
Hello there, please forward your details to [email protected]. Our team will be able to assist you. *Ela
I have sent the details to them, and guest gold, and business connect. Nobody is responding, can you please assist?
Nov 23, 2017, 8:30 pm
#1256
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
You may forward it to us on [email protected] and we will follow up on your behalf. Thanks *Bob
Nov 24, 2017, 1:07 am
#1257
Suspended
Join Date: Jun 2005
Location: London, UK
Programs: Etihad Gold, Emirates Gold, SPG Gold, Accor Platinum
Posts: 579
You may forward it to us on [email protected] and we will follow up on your behalf. Thanks *Bob
Nov 25, 2017, 2:30 am
#1258
Join Date: Oct 2008
Location: London
Posts: 1,503
Dear EtihadHelp
I'm trying to find details of chauffeur services that I booked over the phone yesterday, for flights next month, but can't find them.
I'm booked on EY flights LHR-AUH-BKK next month in business class (booked back in February). I phoned the service centre yesterday to book chauffeur transfers and the person confirmed he'd send an email with the details and confirmation. I received an email with my e-ticket receipt (the same as I received originally). However, no chauffeur info on there. Nor can I see any chauffeur info if I retrieve the booking in Manage My Booking. Also, if I input my booking ref into the 'book a chauffeur' section on the website, it states 'PNR Not Found' (which is why I phoned the service centre in the first place).
Where can I actually view these chauffeur bookings? I would like to double-check the info provided, and have it to hand on the day in case of any problems.
I'm happy to PM you with the booking reference/my Etihad Guest number if needed.
Many thanks
I'm trying to find details of chauffeur services that I booked over the phone yesterday, for flights next month, but can't find them.
I'm booked on EY flights LHR-AUH-BKK next month in business class (booked back in February). I phoned the service centre yesterday to book chauffeur transfers and the person confirmed he'd send an email with the details and confirmation. I received an email with my e-ticket receipt (the same as I received originally). However, no chauffeur info on there. Nor can I see any chauffeur info if I retrieve the booking in Manage My Booking. Also, if I input my booking ref into the 'book a chauffeur' section on the website, it states 'PNR Not Found' (which is why I phoned the service centre in the first place).
Where can I actually view these chauffeur bookings? I would like to double-check the info provided, and have it to hand on the day in case of any problems.
I'm happy to PM you with the booking reference/my Etihad Guest number if needed.
Many thanks
Nov 25, 2017, 3:11 am
#1259
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
Nov 26, 2017, 1:52 am
#1260
Join Date: Jul 2017
Posts: 57
I have just found out that the website displayed in the weird way but all total miles to show up when I would like to use it. So I guess it is fine.
Last edited by Amame; Nov 26, 2017 at 1:58 am