Feedback thread for the official EY Lurker, EtihadHelp
Aug 25, 2017, 9:19 am
#1141
Join Date: Jul 2017
Programs: MH, CX, SQ
Posts: 9
Need help with my booking
Hi Etihad Help, I need help with my booking. There are some complicated issues. Any way I can PM you?
Hi EtihadHelp,
I tried to look on FT but didn't find an answer, unless I missed something.
I'm trying to check in for my flight on the app and it requires an Address During the Stay - which is fine - but it won't accept my input? I'm staying at the Steigenberger Hotel in Business Bay in Dubai and there doesn't seem to be a 'Zipcode' or a 'State' and the app won't let me check in with out either... can you help? Any suggestions?
I tried to look on FT but didn't find an answer, unless I missed something.
I'm trying to check in for my flight on the app and it requires an Address During the Stay - which is fine - but it won't accept my input? I'm staying at the Steigenberger Hotel in Business Bay in Dubai and there doesn't seem to be a 'Zipcode' or a 'State' and the app won't let me check in with out either... can you help? Any suggestions?
Aug 25, 2017, 7:31 pm
#1142
Join Date: Apr 2012
Location: AUS
Programs: QANTAS, Oneworld
Posts: 84
Aug 27, 2017, 9:02 pm
#1143
Join Date: Jul 2017
Programs: MH, CX, SQ
Posts: 9
Aug 28, 2017, 1:23 pm
#1144
Join Date: Oct 2014
Posts: 35
Gold card requalification period
Hi - I have an Etihad gold card which expires in Feb 2018 - when do I need to hit the 40 000 requalification miles by? Is it:
a) by expiry date in Feb 2018
b) by the end of this calendar year, 31st Dec 2017
c) or is it within any 12 month period (up to the expiry date of the card)?
Many thanks for advice in this....
a) by expiry date in Feb 2018
b) by the end of this calendar year, 31st Dec 2017
c) or is it within any 12 month period (up to the expiry date of the card)?
Many thanks for advice in this....
Aug 28, 2017, 1:48 pm
#1145
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi - I have an Etihad gold card which expires in Feb 2018 - when do I need to hit the 40 000 requalification miles by? Is it:
a) by expiry date in Feb 2018
b) by the end of this calendar year, 31st Dec 2017
c) or is it within any 12 month period (up to the expiry date of the card)?
Many thanks for advice in this....
a) by expiry date in Feb 2018
b) by the end of this calendar year, 31st Dec 2017
c) or is it within any 12 month period (up to the expiry date of the card)?
Many thanks for advice in this....
"For members who are re-qualifying for their existing tier, the membership will be valid for a further 12 months.You need to accumulate 40,000 Etihad Guest Tier Miles or travel 30 Tier Segments within a qualifying year, from 1st January to 31st December of the renewal period."
*Yas
Aug 31, 2017, 6:36 am
#1146
Join Date: Jan 2013
Programs: ey gold tg gold accor gold
Posts: 376
Transiting through AUH
Good to see the message has finally got through. I was pleasantly surprised to see a separate lane for first , business , plats and gold's while transiting through AUH . Hopefully it will remain and I won't have to use the wheelchair trick again . While a lot of people are complaining of the cut backs , I just had 2 wonderful flights with Etihad , and now transiting has greatly improved , I shall continue to give the airline nothing but praise
Sep 2, 2017, 4:56 am
#1148
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hello, this is correct. We are not offering lounge wear and slippers on our ultra long haul flights anymore. *Ela
Sep 2, 2017, 5:08 am
#1149
Join Date: Apr 2012
Location: AUS
Programs: QANTAS, Oneworld
Posts: 84
Sep 2, 2017, 6:59 pm
#1150
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Sep 3, 2017, 6:48 am
#1151
Join Date: Aug 2017
Location: Belgium
Programs: Etihad Guest Silver
Posts: 18
Sep 4, 2017, 8:55 am
#1152
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Etihad Airways
Hello, kindly note that the Amenity Kits are provided for all flights in Business Class not matter if day or night flight. *Ela
In a similar thread, I also read that the usual business amenity kits are not always being provided anymore. One passenger mentioned there was no amenity kit on EY401 (BKK-AUH departing at 8:30PM in BKK). However, on the Etihad website, there is no mention of business amenity kits only being offered for overnight flights, for example (as it does for the economy amenity kit).
Sep 8, 2017, 8:10 am
#1154
Join Date: Apr 2012
Location: AUS
Programs: QANTAS, Oneworld
Posts: 84
SYD Check-in time for EY 455
What time does check-in open at Sydney Kingsford Smith International Airport for Business class on EY 455?
Also, the recent sudden changes to the Etihad Guest program make it more attractive for us to earn Virgin Velocity points and status credits (the whole trip should be good achieve VA Platinum) so can we change the reward program associated with the booking at check-in?
Also, the recent sudden changes to the Etihad Guest program make it more attractive for us to earn Virgin Velocity points and status credits (the whole trip should be good achieve VA Platinum) so can we change the reward program associated with the booking at check-in?
Sep 9, 2017, 5:30 pm
#1155
Join Date: Sep 2016
Programs: Etihad Gold
Posts: 62
It would be nice if you could talk to someone to update your partner reward seat charts with partners, especially close partners like Air Serbia. Your miles reward chart includes some destinations that are not served by Air Serbia anymore, and the new destinations are not in the table yet.
For example, I tried to book BEG - LED economy one way on AirSerbia and the agent told me that there was availibility and then when she wanted to tell me the miles required she couldn't find it in the chart.
For example, I tried to book BEG - LED economy one way on AirSerbia and the agent told me that there was availibility and then when she wanted to tell me the miles required she couldn't find it in the chart.