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Feedback thread for the official EY Lurker, EtihadHelp

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Feedback thread for the official EY Lurker, EtihadHelp

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Old May 14, 2017, 6:15 am
  #1081  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by wdc
okay great, thanks for the quick response. one more question, are mileage upgraded tickets eligible for chauffeur service?
Yes, they are eligible for chauffeur service, however it depends on location and your booking reference. Moreover it has to be booked before 24 hours. Please contact our Reservation Team for further details. You can find contact details on our webpage. Thank you *Dino
EtihadHelp is offline  
Old May 15, 2017, 11:39 am
  #1082  
wdc
 
Join Date: Mar 2015
Posts: 109
i was able to purchase an economy ticket and successfully upgrade it to business using miles. when I go to view Itinerary, I see status Confimed; Class Business. But when I go to view the eTicket receipt, it still shows economy. Is this expected?
wdc is offline  
Old May 15, 2017, 7:18 pm
  #1083  
wdc
 
Join Date: Mar 2015
Posts: 109
got it sorted out with an agent over the phone. i was told that upgrading online should be avoided as it often errors out.

Last question, for mileage upgraded tickets, will I earn miles based on the original booking class?
wdc is offline  
Old May 16, 2017, 3:32 am
  #1084  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by wdc
got it sorted out with an agent over the phone. i was told that upgrading online should be avoided as it often errors out.

Last question, for mileage upgraded tickets, will I earn miles based on the original booking class?
Hi wdc, that's correct. You will earn miles of the original class. *Yas
EtihadHelp is offline  
Old May 16, 2017, 12:20 pm
  #1085  
wdc
 
Join Date: Mar 2015
Posts: 109
if I book a refundable ticket, upgrade it with miles, and then decide to cancel, what happens to the miles used for the upgrade?
wdc is offline  
Old May 16, 2017, 10:05 pm
  #1086  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by wdc
if I book a refundable ticket, upgrade it with miles, and then decide to cancel, what happens to the miles used for the upgrade?
Hi wdc, The miles will be refunded with 10 percent miles deduction. *Yas
EtihadHelp is offline  
Old May 17, 2017, 7:16 am
  #1087  
 
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
What can be done to stop Etihad miles from expiring (except spending them)?

Thanks.
JohnRain is offline  
Old May 18, 2017, 10:37 am
  #1088  
 
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 454
Question for EtihadHelp
Hopefully you can answer this for me
Flying MEL-ARN in Business via AUH and AMS
Which lounge will we have access to in AMS?
I have looked around and am not able to find a conclusive answer anywhere.

Cheers
flylonghaul is offline  
Old May 18, 2017, 10:41 pm
  #1089  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by JohnRain
What can be done to stop Etihad miles from expiring (except spending them)?

Thanks.
Hi JohnRain, unfortunately you can only use or donate miles before the expiry date. *Yas
EtihadHelp is offline  
Old May 18, 2017, 10:42 pm
  #1090  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by flylonghaul
Question for EtihadHelp
Hopefully you can answer this for me
Flying MEL-ARN in Business via AUH and AMS
Which lounge will we have access to in AMS?
I have looked around and am not able to find a conclusive answer anywhere.

Cheers
Hi flylonghaul, kindly send your ticket number and your Etihad Guest number via a private message to advise you accordingly. *Yas
EtihadHelp is offline  
Old May 19, 2017, 6:59 am
  #1091  
 
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 454
Originally Posted by EtihadHelp
Hi flylonghaul, kindly send your ticket number and your Etihad Guest number via a private message to advise you accordingly. *Yas
PM sent

Thanks!
flylonghaul is offline  
Old May 19, 2017, 7:04 am
  #1092  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by flylonghaul
PM sent

Thanks!
We have replied to your message. Thanks. *Yas
EtihadHelp is offline  
Old May 23, 2017, 9:41 pm
  #1093  
 
Join Date: Mar 2016
Posts: 30
Hi EtihadHelp,
I've found contradictory posts on the Etihad FT forum about this question so hopefully you can provide an answer.
I have an AA award ticket-booked itinerary on Etihad metal in First Class from MLE - AUH - JFK (and then - SFO on AA metal on the same redemption). I have an 11:40hr layover in AUH from 11:00pm to 10:40am. Will Etihad provide a hotel for the overnight layover if I call in and request one? Thank you for the help.
pop311 is offline  
Old May 24, 2017, 10:39 am
  #1094  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,817
Originally Posted by pop311
Hi EtihadHelp,
I've found contradictory posts on the Etihad FT forum about this question so hopefully you can provide an answer.
I have an AA award ticket-booked itinerary on Etihad metal in First Class from MLE - AUH - JFK (and then - SFO on AA metal on the same redemption). I have an 11:40hr layover in AUH from 11:00pm to 10:40am. Will Etihad provide a hotel for the overnight layover if I call in and request one? Thank you for the help.
Hi pop311,
Kindly send the ticket number via a private message to check the details and advise you accordingly. *Yas
EtihadHelp is offline  
Old May 24, 2017, 3:57 pm
  #1095  
 
Join Date: Mar 2016
Posts: 30
Originally Posted by EtihadHelp
Hi pop311,
Kindly send the ticket number via a private message to check the details and advise you accordingly. *Yas
PM sent. Thank you!
pop311 is offline  


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