Feedback thread for the official EY Lurker, EtihadHelp
Jul 6, 2017, 8:13 pm
#1111
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hey EtihadHelp
Can you please clarify if this policy still applies:
https://www.ausbt.com.au/etihad-clam...ecting-flights
I will be holding two separate EY tickets on EY flights if that matters. And no I haven't booked. If this ridiculous and myopic policy turns out still in force then I will book with EK.
Can you please clarify if this policy still applies:
https://www.ausbt.com.au/etihad-clam...ecting-flights
I will be holding two separate EY tickets on EY flights if that matters. And no I haven't booked. If this ridiculous and myopic policy turns out still in force then I will book with EK.
Jul 7, 2017, 5:29 am
#1112
Join Date: Nov 2007
Location: KYE
Posts: 4,156
It will be 625AM to 1030AM
I realise it's enough time but the fact it involves clearing immigration/customs then going back to check in then security means much less time spent in a lounge, and a major inconvenience for a travelling family.
I am not sure about the logic behind it although it might be reasonable to think that it originated from having different baggage zones (weight/piece concepts) and that some passengers were transferring between these zones which complicated baggage acceptance at check-in.
The policy needs to be revised to exclude those who hold tickets from/to markets where the baggage allowance is identical (e.g. piece concept zones), as long as they're EY flights.
Last edited by edy4eva; Jul 7, 2017 at 6:20 am
Jul 8, 2017, 8:21 am
#1113
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Thanks for the clarification.
It will be 625AM to 1030AM
I realise it's enough time but the fact it involves clearing immigration/customs then going back to check in then security means much less time spent in a lounge, and a major inconvenience for a travelling family.
I am not sure about the logic behind it although it might be reasonable to think that it originated from having different baggage zones (weight/piece concepts) and that some passengers were transferring between these zones which complicated baggage acceptance at check-in.
The policy needs to be revised to exclude those who hold tickets from/to markets where the baggage allowance is identical (e.g. piece concept zones), as long as they're EY flights.
It will be 625AM to 1030AM
I realise it's enough time but the fact it involves clearing immigration/customs then going back to check in then security means much less time spent in a lounge, and a major inconvenience for a travelling family.
I am not sure about the logic behind it although it might be reasonable to think that it originated from having different baggage zones (weight/piece concepts) and that some passengers were transferring between these zones which complicated baggage acceptance at check-in.
The policy needs to be revised to exclude those who hold tickets from/to markets where the baggage allowance is identical (e.g. piece concept zones), as long as they're EY flights.
Jul 10, 2017, 5:07 am
#1114
Join Date: Jan 2013
Programs: ey gold tg gold accor gold
Posts: 376
Transiting through AUH
Dear Etihad , has transiting through security in AUH improved yet. Is there a separate line for First, business, platinums and gold's yet . On my last 4 visits I requested a wheelchair , and even though it wasn't needed , was through in 5 minutes. I have another flight booked next month , and as mentioned on another thread , will be using this cunning trick again ,unless I hear of an improvement. It really is a total shambles .
Jul 13, 2017, 11:30 am
#1116
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi PatongPilot, we will send a follow up request to our Baggage Claims team to contact you as soon as possible with the updates. Thanks *Yas
Jul 13, 2017, 7:52 pm
#1117
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Dear Etihad , has transiting through security in AUH improved yet. Is there a separate line for First, business, platinums and gold's yet . On my last 4 visits I requested a wheelchair , and even though it wasn't needed , was through in 5 minutes. I have another flight booked next month , and as mentioned on another thread , will be using this cunning trick again ,unless I hear of an improvement. It really is a total shambles .
Jul 17, 2017, 12:43 pm
#1118
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
Etihad is the only customer at this terminal with transit customers, you can dictate this and station a member of staff there to enforce it. You are choosing not to.
Jul 17, 2017, 7:08 pm
#1119
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Hi EtihadHelp,
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Jul 18, 2017, 5:49 am
#1120
Join Date: Sep 2004
Posts: 215
Hi EtihadHelp,
I have a question regarding baggage allowance.
If I book HYD to AUH to ORD with first segment on economy and second segment on business using AA miles, what will be baggage allowance.
Will it be 32 kgs per bag as per business (second segment), or 23 kgs per bag as per economy (first segment).
Thanks for your help.
I have a question regarding baggage allowance.
If I book HYD to AUH to ORD with first segment on economy and second segment on business using AA miles, what will be baggage allowance.
Will it be 32 kgs per bag as per business (second segment), or 23 kgs per bag as per economy (first segment).
Thanks for your help.
Jul 18, 2017, 6:51 am
#1121
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi there,
could we please have your booking reference via private message so we can check for you? *Sky
could we please have your booking reference via private message so we can check for you? *Sky
Hi EtihadHelp,
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Jul 18, 2017, 7:09 am
#1122
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi there, could we have your booking reference via private message and we will check the baggage allowance for you. *Sky
Hi EtihadHelp,
I have a question regarding baggage allowance.
If I book HYD to AUH to ORD with first segment on economy and second segment on business using AA miles, what will be baggage allowance.
Will it be 32 kgs per bag as per business (second segment), or 23 kgs per bag as per economy (first segment).
Thanks for your help.
I have a question regarding baggage allowance.
If I book HYD to AUH to ORD with first segment on economy and second segment on business using AA miles, what will be baggage allowance.
Will it be 32 kgs per bag as per business (second segment), or 23 kgs per bag as per economy (first segment).
Thanks for your help.
Jul 18, 2017, 12:07 pm
#1123
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi EtihadHelp,
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Jul 20, 2017, 8:13 am
#1124
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Dear Etihad , has transiting through security in AUH improved yet. Is there a separate line for First, business, platinums and gold's yet . On my last 4 visits I requested a wheelchair , and even though it wasn't needed , was through in 5 minutes. I have another flight booked next month , and as mentioned on another thread , will be using this cunning trick again ,unless I hear of an improvement. It really is a total shambles .
Jul 24, 2017, 3:15 am
#1125
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,817
Hi EtihadHelp,
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks
Quick question, I'm booked on EY, JFK-AUH in Business on Aug 4th. I'd like to sit in a window seat, at the moment all are booked apart from 8a and 8k, which are blocked. The phone agent said they would open up before departure. Would you happen to have any information on when, or how to book these seats?
Thanks