Feedback thread for the official EY Lurker, EtihadHelp
Feb 8, 2022, 5:23 am
#1936
Join Date: Feb 2022
Programs: Etihad Gold
Posts: 19
Feedback thread for the official EY lurker,Etihad Help
Hi Clemfandango, please forward the same to [email protected] along with your Etihad Guest account, so that our team can review it and get back to you. Thank you. *Ann
Feb 8, 2022, 6:13 am
#1937
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Hi @EtihadHelp,
I have a question regarding the 'Stopover on Us' option:
If I'm arriving at 11:20pm on a Sunday, and my next flight departs at 02:00am on the next Wednesday (basically spending exactly 48 hours outside the airport), does that qualify for the 'stopover on us' program and until what time will I be able to stay at the hotel? Does 2 nights equal 48hours?
Thanks!
I have a question regarding the 'Stopover on Us' option:
If I'm arriving at 11:20pm on a Sunday, and my next flight departs at 02:00am on the next Wednesday (basically spending exactly 48 hours outside the airport), does that qualify for the 'stopover on us' program and until what time will I be able to stay at the hotel? Does 2 nights equal 48hours?
Thanks!
https://www.etihad.com/en-ae/abu-dhabi/stopover. Thanks. *Ann
Feb 8, 2022, 6:17 am
#1938
Join Date: Apr 2019
Location: Belgium
Posts: 270
Hi there, please visit the following link to know more about our stopover offer:
https://www.etihad.com/en-ae/abu-dhabi/stopover. Thanks. *Ann
https://www.etihad.com/en-ae/abu-dhabi/stopover. Thanks. *Ann
Feb 8, 2022, 11:52 am
#1939
Join Date: Feb 2022
Programs: Etihad Gold
Posts: 19
As this is only a general question,surely you must understand the rules or are they so ambiguous that they aren’t clear to you either? There must be some declared policy about what is happening with people’s status.
Feb 9, 2022, 6:24 am
#1940
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Feb 9, 2022, 7:27 am
#1941
Join Date: Feb 2022
Programs: Etihad Gold
Posts: 19
Feb 13, 2022, 7:32 am
#1944
Join Date: Dec 2008
Location: South Korea
Posts: 1,168
Dear EtihadHelp - I am trying to book a GuestBusiness seat using miles for a friend (one way ICN-AUH on May 4th) and I keep getting the same error message after clicking on 'Select Fare':
I thought it may be a temporary IT issue but I am getting the same message for 3 weeks now. Do you know if this is something that will be resovled (is Etihad IT even aware of this issue?). What alternative ways are there for me to book this seat (the app gives me the same error message)?
I thought it may be a temporary IT issue but I am getting the same message for 3 weeks now. Do you know if this is something that will be resovled (is Etihad IT even aware of this issue?). What alternative ways are there for me to book this seat (the app gives me the same error message)?
Feb 14, 2022, 6:52 am
#1946
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Dear EtihadHelp - I am trying to book a GuestBusiness seat using miles for a friend (one way ICN-AUH on May 4th) and I keep getting the same error message after clicking on 'Select Fare':
I thought it may be a temporary IT issue but I am getting the same message for 3 weeks now. Do you know if this is something that will be resovled (is Etihad IT even aware of this issue?). What alternative ways are there for me to book this seat (the app gives me the same error message)?
I thought it may be a temporary IT issue but I am getting the same message for 3 weeks now. Do you know if this is something that will be resovled (is Etihad IT even aware of this issue?). What alternative ways are there for me to book this seat (the app gives me the same error message)?
Hi Jaejaez. I will share this feedback with our team, so that they can look into it. If you still experience the same issue, please get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thanks. *Ann
Feb 14, 2022, 6:54 am
#1947
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Mar 12, 2022, 10:04 am
#1948
Join Date: Apr 2016
Location: Key West
Programs: DL Silver, AA EXP, Marriott Titanium, Hilton Diamond
Posts: 401
Hello, I have to separate EY tickets, with a 6 hour layover in AUH. Can I through check my baggage to my final destination at check in at my originating airport?
Mar 12, 2022, 8:53 pm
#1949
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Hi there, this would not be possible on separate tickets. For further assistance, you may get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thanks. *Bruno
Mar 22, 2022, 2:38 am
#1950
Join Date: Sep 2009
Location: DUB / DOH
Posts: 691
Hi all, I will be doing a very short stopover in Abu Dhabi this week. Flying in on Friday evening, departing again on Saturday morning. I will be staying at the W Hotel on Yas Island, and don't have any intention to visit anywhere else. I will just be going to the hotel, then back to the airport.
Do I need to get the Al Hosn app for this? I would rather avoid getting a PCR if possible, but just want to check if I absolutely need the app to enter Abu Dhabi or get into the hote?
Do I need to get the Al Hosn app for this? I would rather avoid getting a PCR if possible, but just want to check if I absolutely need the app to enter Abu Dhabi or get into the hote?