Involuntary Downgrade
#138


Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
Few people on here prefer the right hand side. Also disembarking first is
#140
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Join Date: Jan 2002
Posts: 46,142
#142




Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Wow, 8 of the last 8 posts about what is the best seat on an A380. What does the best F seat have to do with involuntary downgrades? If anything, talk about your new seat in J or Y!!
#143


Join Date: Aug 2012
Location: MAN DXB ✈️
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#144
Join Date: Jun 2000
Location: Toronto, Ontario, Canada
Posts: 393
I am booked thru Qantas in first from FRA to AKL first leg on 777and all legs are on EK. 3 Days before departure equipment has been downgraded to two cabin. I have all plans in place and cannot change day or time in order to move to equipment with first class. What compensation can I demand and do I complain to Qantas or Emirates? Many thanks for suggestions.
#145
Join Date: Nov 2011
Location: LPB
Programs: Skywards Gold, Miles & More, SPG, Marriott
Posts: 410
I am booked thru Qantas in first from FRA to AKL first leg on 777and all legs are on EK. 3 Days before departure equipment has been downgraded to two cabin. I have all plans in place and cannot change day or time in order to move to equipment with first class. What compensation can I demand and do I complain to Qantas or Emirates? Many thanks for suggestions.
http://en.wikipedia.org/wiki/Regulation_261/2004
#146
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Join Date: Jan 2002
Posts: 46,142
My understanding is that according to EU Regulation 261, you are entitled to a refund of 75% of the ticket price. Not sure whether the downgraded leg or the entire ticket.
http://en.wikipedia.org/wiki/Regulation_261/2004
http://en.wikipedia.org/wiki/Regulation_261/2004
If it is the FRA-DXB sector then there is an entitlement to the entire ticket price under the regulation. There is nothing which states it is a pro rated entitlement. The airline could rebook the person onto another service involuntarily and then the entitlement will be just the delay compensation should the delay be >3 hours
If it is any other sector, then the EU compensation does not apply
Originally Posted by Turicus
do I complain to Qantas or Emirates
At the moment, you complain to no one I would suggest if hoping for compensation.
If you are wating to travel in 1st class , then contact Qantas and ask about rebooking
Should you bee delayed or downgraded on the day, then lodge a claim against Emirates since it is the operating carrier and so liable under the regulation
If it is any oher sector
Contact Qantas for any fare difference refund that may be due and any compensation which the airline may be prepared to offer. The refund is likely to be close to zero though since there is likely little or no difference in the fare
Last edited by Dave Noble; Dec 16, 2013 at 11:24 am
#147
Join Date: Jun 2000
Location: Toronto, Ontario, Canada
Posts: 393
Thanks for the prompt replies. It was Mon Dec 16 FRA-DXB and the equipment was changed. I am waiting for the next leg which I assume is in First Class. I am not going to do anything further until I have completed my journey and then I will contact Emirates Customer service. Will let you know the result.
#148
Join Date: Sep 2013
Posts: 37
I have a confirmed downgrade on my flight from ARN-DXB the 1th of january. They are switchinf from 3-class to 2-class. In this case I get downgrade from a full flex F to business. I should be ably to get 75% refund as the EU264/2004 apply right?
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
#149
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Join Date: Jan 2010
Posts: 10,059
I have a confirmed downgrade on my flight from ARN-DXB the 1th of january. They are switchinf from 3-class to 2-class. In this case I get downgrade from a full flex F to business. I should be ably to get 75% refund as the EU264/2004 apply right?
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
http://www.flyertalk.com/forum/emira...competent.html
It's not as cut and dried as it might seem IMO and may involve a trip to court if EK become stubborn. (It's EU261 not EU264).
#150
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,142
I have a confirmed downgrade on my flight from ARN-DXB the 1th of january. They are switchinf from 3-class to 2-class. In this case I get downgrade from a full flex F to business. I should be ably to get 75% refund as the EU264/2004 apply right?
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
If it is claiming that it cannot compensate, then it is likely to find a court disagreeing with it

