Originally Posted by
Simonsays91
I have a confirmed downgrade on my flight from ARN-DXB the 1th of january. They are switchinf from 3-class to 2-class. In this case I get downgrade from a full flex F to business. I should be ably to get 75% refund as the EU264/2004 apply right?
The first email i got after complain to EK was that they cant give any compensation just rebook me to another date....
If you are downgraded, then lodge a claim under EU261 fro 75% of price of ticket. EK is unlikely to inform you of your rights under the legislation and unless you specify it in you claim for compensation, I doubt that it will volunteer it
If it is claiming that it cannot compensate, then it is likely to find a court disagreeing with it