Involuntary Downgrade
Mar 31, 2018 | 11:53 am
#301
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
I wanted to share a positive experience since I was pretty dejected after reading this thread. I had an aircraft change that led to a downgrade from F to J (773 to 772) later in the year. I called several times and mostly got the standard ‘you must pay the fare difference for a different routing’. I politely said I would check into my schedule and get back to them. On the 4th call I finally felt like I had purchased a F ticket! Extremely nice, polite, and helpful agent changed my ticket routing through SFO instead of SEA - no up fare. This yet again proves that if you don’t like the first response (or three) HUCA may eventually get the desired result.
Mar 31, 2018 | 12:02 pm
#302
Join Date: Oct 2017
Location: In transit
Programs: AF/KL BA GF EK EY LH QR
Posts: 588
i wanted to share a positive experience since i was pretty dejected after reading this thread. I had an aircraft change that led to a downgrade from f to j (773 to 772) later in the year. I called several times and mostly got the standard ‘you must pay the fare difference for a different routing’. I politely said i would check into my schedule and get back to them. On the 4th call i finally felt like i had purchased a f ticket! Extremely nice, polite, and helpful agent changed my ticket routing through sfo instead of sea - no up fare. This yet again proves that if you don’t like the first response (or three) huca may eventually get the desired result.
Mar 31, 2018 | 10:39 pm
#304
Join Date: Sep 2017
Location: Between SFO and STS
Programs: Alaska MVP Gold, United Serf, Delta Gold
Posts: 731
Well, as many as it took or until it was escalated to a supervisor or upper level person. Plus, I’ve got 6 months until the flight, so I was ready for a long battle. Almost all North American airlines would change without too much resistance, so I felt pretty slighted by finding out EK wants to up charge for the fare difference with a routing change.