Community
Wiki Posts
Search

Involuntary Downgrade

Thread Tools
 
Search this Thread
 
Old Mar 5, 2014 | 4:50 pm
  #211  
 
Join Date: Sep 2013
Posts: 37
Originally Posted by Dave Noble
Emirates seems to have an office in Sweden at

Engelbrektsplan 1
SE-114 34
Stockholm
Sweden

so would be surprised if you could not
Yeah I know,

I'm gonna call the court tomorrow and ask them. Still I need to wait on the NEB statement to get my advantage in court. I talked to them today and they sad that its verry clear in my case that I have the favorside.
Simonsays91 is offline  
Old Mar 5, 2014 | 5:01 pm
  #212  
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,140
Originally Posted by Simonsays91
Yeah I know,

I'm gonna call the court tomorrow and ask them. Still I need to wait on the NEB statement to get my advantage in court. I talked to them today and they sad that its verry clear in my case that I have the favorside.
I can't see how the NEB would claim otherwise,the rules in this case seem very cleat
Dave Noble is offline  
Old Mar 6, 2014 | 12:29 am
  #213  
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Jan 2010
Posts: 10,051
Originally Posted by Seat64A
To substitute a two class aircraft because there are only two booked in First is totally unacceptable.
I know the poster you are replying to mentioned this as a possible reason for the change, but when a substitution happened to me a few months ago, it was explained that an extremely high demand for Economy Class is usually the reason. As blagger says above, it increases Y by at least 76 seats.
ft101 is offline  
Old Mar 6, 2014 | 12:33 am
  #214  
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Jan 2010
Posts: 10,051
Originally Posted by subject2load
In short, I honestly believe that the attempt to force Emirates to provide recompense/reimbursement for something that they actually provided as booked is reflective of a modern-day 'compensation culture' - a culture whereby some people are encouraged by others, and indeed by the law itself, to make monetary claims to a level which far exceeds any 'damage' that might have been suffered.
I agree with your sentiments regarding the compensation culture.

However, the law is the law and provision for the compensation will have been built into your ticket price since the law came into force, if EK accountants have done their job correctly.

They should not be able to take the money if they are not going to give it back when required.
ft101 is offline  
Old Mar 6, 2014 | 12:39 am
  #215  
 
Join Date: Apr 2009
Programs: BA, bmi, USAir, Aeroplan, AirBerlin, Marriott, SolMeliaMas, BAAWorldpoints
Posts: 793
Originally Posted by blagger
I agree with most of what you say, but not all downgrades are the same. Emirates has a nasty habit of replacing 3-class planes with 2-class when premium loads are light and economy is looking to be heavily booked. It's a purely commercial decision to downgrade confirmed F customers so that they have another 76 seats on the plane to sell. I'd suggest that such action should attract some kind of punitive cost above 75% of the sector price.
I agree and would find it difficult to avoid the impulse to take Emirates' to court if this were to happen to me ex-UK out of sheer bloody mindedness.
Seat64A is offline  
Old Mar 6, 2014 | 12:43 am
  #216  
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,140
Originally Posted by ft101
I agree with your sentiments regarding the compensation culture.

However, the law is the law and provision for the compensation will have been built into your ticket price since the law came into force, if EK accountants have done their job correctly.

They should not be able to take the money if they are not going to give it back when required.
Absolutely, the law was implemented specifically to penalise airlines that take actions such as cancelling flights / downgrading passengers

If the airline gained the revenue of 76 economy passengers, then the payback to those downgraded is something that is only fair to be provided imo
Dave Noble is offline  
Old Mar 6, 2014 | 12:52 am
  #217  
 
Join Date: Apr 2009
Programs: BA, bmi, USAir, Aeroplan, AirBerlin, Marriott, SolMeliaMas, BAAWorldpoints
Posts: 793
Just checked and discovered that some 2 class 777-300ERs have 80 more Y seats than others with F.

Given that F on these aircraft is only two rows, how on earth does Emirates' cram in up to 80 extra Y seats in non-F aircraft?!
Seat64A is offline  
Old Mar 6, 2014 | 12:56 am
  #218  
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Jan 2010
Posts: 10,051
Originally Posted by Seat64A
Just checked and discovered that some 2 class 777-300ERs have 80 more Y seats than others with F.

Given that F on these aircraft is only two rows, how on earth does Emirates' cram in up to 80 extra Y seats in non-F aircraft?!
There is also the First Class Galley that is no longer required, and the ones with 80 (rather than 76) extra seats don't have the rear crew rest area.
ft101 is offline  
Old Mar 6, 2014 | 12:57 am
  #219  
 
Join Date: Nov 2011
Location: LPB
Programs: Skywards Gold, Miles & More, SPG, Marriott
Posts: 410
Originally Posted by Seat64A
Just checked and discovered that some 2 class 777-300ERs have 80 more Y seats than others with F.

Given that F on these aircraft is only two rows, how on earth does Emirates' cram in up to 80 extra Y seats in non-F aircraft?!
No F galley and extra toilets?
Turicus is offline  
Old Mar 6, 2014 | 1:22 am
  #220  
 
Join Date: Apr 2009
Programs: BA, bmi, USAir, Aeroplan, AirBerlin, Marriott, SolMeliaMas, BAAWorldpoints
Posts: 793
Thank you.
Seat64A is offline  
Old Mar 6, 2014 | 11:30 am
  #221  
 
Join Date: Feb 2005
Location: GLA
Programs: EK Blue :-( BAEC
Posts: 82
Originally Posted by tummytank
We got the dreaded email last night from Expedia informing us of the Change of class from 1 st to Business on the 1st of 4 legs only. Outbound GLA to DXB 20th March. Expedia asking me to confirm changes. Should I call Emirates first and having read all the relevant threads what should I expect to be offered as it all seems random? Any advice would be gratefully received. Had a feeling this would happen as yesterday when I logged in to MMB we were still the only 2 passengers in F. Tad disappointed to say the least
So today I call Expedia as they want me to accept the changes. Agent puts me on hold calls emirates and to cut a long story short if I want to change to the later flight or day before I can (no actually I can't) they will adjust without cost or I can fill online form for refund.
I go to Emirates website and look at said form. It looks to me for full refund, totally not what I want so call Emirates. Pleasant guy puts me on hold for ages then says I am not entitled to a partial refund and I can change flight as stated above. I explained that I can't, he said because it's more than 48 hrs before the flight I am not entitled to partial refund.
I am not looking for lots of money just 25% of the fare difference in the change of class to my booking which I reckon is 250 as the flight was approx 1000 more to go F than J.
Was thinking of speaking to Emirates ticketing staff at Glasgow airport after check-in and then doing partial refund on return from holiday and then if unsuccessful doing the usual emails and letters???
tummytank is offline  
Old Mar 6, 2014 | 11:35 am
  #222  
 
Join Date: Feb 2005
Location: GLA
Programs: EK Blue :-( BAEC
Posts: 82
Originally Posted by trotski
Just for information, I got downgraded on the DXB LGW leg of a BKK to LGW flight last month due to an equipment change. I filled in the online form to claim a refund and have received a refund of 75% of the pro-rata cost of the downgraded leg. I have to say I am happy with this outcome as I am not expecting to be compensated for any legs where I traveled in the class that I paid for.

Trotski
Trotski,

Can you advise as to how far in advance the downgrade occurred that you were notified?
Did you fill in form after your flight?

Last edited by tummytank; Mar 6, 2014 at 11:35 am Reason: adding info
tummytank is offline  
Old Mar 6, 2014 | 2:20 pm
  #223  
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,140
Originally Posted by tummytank
So today I call Expedia as they want me to accept the changes. Agent puts me on hold calls emirates and to cut a long story short if I want to change to the later flight or day before I can (no actually I can't) they will adjust without cost or I can fill online form for refund.
I go to Emirates website and look at said form. It looks to me for full refund, totally not what I want so call Emirates. Pleasant guy puts me on hold for ages then says I am not entitled to a partial refund and I can change flight as stated above. I explained that I can't, he said because it's more than 48 hrs before the flight I am not entitled to partial refund.
I am not looking for lots of money just 25% of the fare difference in the change of class to my booking which I reckon is 250 as the flight was approx 1000 more to go F than J.
Was thinking of speaking to Emirates ticketing staff at Glasgow airport after check-in and then doing partial refund on return from holiday and then if unsuccessful doing the usual emails and letters???
Assuming this is an ex EU flight

If you do nothing and do not make any changes, then you will be entitled to compensation under EU261 which defines the compensation due for a downgrade as being 75% of the price paid for the ticket

If you voluntarily change to another flight , then obviously you will be entitled to nothing.

I would do nothing now and wait until the downgrade occurs and then lodge a claim with EK for the 75% refund and be prepared to go to moneyclaim.gov.uk to progress it
Dave Noble is offline  
Old Mar 6, 2014 | 5:01 pm
  #224  
All eyes on you!
15 Years on Site
 
Join Date: Jan 2009
Location: Scotland
Programs: BA Silver
Posts: 169
Originally Posted by tummytank
Trotski,

Can you advise as to how far in advance the downgrade occurred that you were notified?
Did you fill in form after your flight?
tummy tank,

I also had a situation similar to yours and I got an email from Emirates saying that if my flight was downgraded (and it was) I would be due a refund for that sector, which at the time I may have accepted. I have since had an email advising me I am due nothing, I have now started court proceedings against them for the full 75% of ticket paid and urge you to do the same on your return.
red duster is offline  
Old Mar 7, 2014 | 3:52 am
  #225  
 
Join Date: Apr 2007
Posts: 28
Originally Posted by tummytank
Trotski,

Can you advise as to how far in advance the downgrade occurred that you were notified?
Did you fill in form after your flight?
The downgrade (from F to J) was notified on the 15th Feb for a flight leg on the 24th Feb. The notification was by email but I did not see it as I had already left the Uk on the outward leg by then and had not checked that email address whilst away. I therefore only become aware of the downgrade when checking in at BKK for the return. I filled in the online refund form on my return to the Uk on the 24th Feb. Refund was in my credit card account about a week after submitting the form.

There is a picklist on the refund form that allows you to select downgrade as the reason for your refund request. Also I dont believe that you need to do anything about changing your flights, just turn up at the airport with your original reservation and accept the downgrade when you check in, then after the flight fill in the refund form. From my interaction with Emirates staff on the phone it would appear that they have no control over downgrade refunds and everything needs to go thorough the online form to a dedicated team.

Hope this helps

Trotski

Last edited by trotski; Mar 7, 2014 at 3:58 am
trotski is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.