Involuntary Downgrade
Jul 16, 2013 | 4:57 am
#92
Join Date: Mar 2010
Location: UK
Programs: Virgin Flying Club Red, Emirates Skywards Blue, BA Executive Club Blue, Amex BA
Posts: 2,592
EK did it to me again 
Booked F
EK018 for 17th, downgraded to 2 class, no notification whatsoever, only discovered upon checking my skywards account today
Rebooked to EK 020 which trashes my schedule, have to leave 7 hours earlier but i'm not prepared to go in J again 
Unconcerned agent, email complaint sent
Booked FEK018 for 17th, downgraded to 2 class, no notification whatsoever, only discovered upon checking my skywards account today
Rebooked to EK 020 which trashes my schedule, have to leave 7 hours earlier
but i'm not prepared to go in J again Unconcerned agent, email complaint sent
Jul 16, 2013 | 11:23 am
#93
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 16,696
Aug 31, 2013 | 12:38 am
#94
Join Date: Mar 2011
Posts: 12
Last month I got a downgrade First Class to Business Class from Dusseldorf (Germany) to Dubai.
I booked and paid booking class A, long time ago! There was a high demand for Economy Class so they changed to a 2-class configuration. The flight was fully booked.
EU261 says 75% compensation of the price of the ticket. What does it mean?
On many forums I can read 75% of the returnticketprice, other people say 75% of that segment.
Emirates is calculating a very low price of that segment. I cannot check the price for that segment because I booked a return Dusseldorf - South East Asia.
Is there a court case available where I can find how to calculate the compensation?
I booked and paid booking class A, long time ago! There was a high demand for Economy Class so they changed to a 2-class configuration. The flight was fully booked.
EU261 says 75% compensation of the price of the ticket. What does it mean?
On many forums I can read 75% of the returnticketprice, other people say 75% of that segment.
Emirates is calculating a very low price of that segment. I cannot check the price for that segment because I booked a return Dusseldorf - South East Asia.
Is there a court case available where I can find how to calculate the compensation?
Sep 16, 2013 | 3:04 pm
#95
Join Date: Jan 2012
Location: UK North
Posts: 314
Last month I got a downgrade First Class to Business Class from Dusseldorf (Germany) to Dubai.
I booked and paid booking class A, long time ago! There was a high demand for Economy Class so they changed to a 2-class configuration. The flight was fully booked.
EU261 says 75% compensation of the price of the ticket. What does it mean?
On many forums I can read 75% of the returnticketprice, other people say 75% of that segment.
Emirates is calculating a very low price of that segment. I cannot check the price for that segment because I booked a return Dusseldorf - South East Asia.
Is there a court case available where I can find how to calculate the compensation?
I booked and paid booking class A, long time ago! There was a high demand for Economy Class so they changed to a 2-class configuration. The flight was fully booked.
EU261 says 75% compensation of the price of the ticket. What does it mean?
On many forums I can read 75% of the returnticketprice, other people say 75% of that segment.
Emirates is calculating a very low price of that segment. I cannot check the price for that segment because I booked a return Dusseldorf - South East Asia.
Is there a court case available where I can find how to calculate the compensation?
Sep 17, 2013 | 12:22 pm
#96
Join Date: Mar 2011
Posts: 12
I didn't find more information. Can someone help me?
On this thread I can read, many people were offered a free returnticket in case of downgrading. Emirates doens't want to give it to me. Only the small amount of money, no ticket.
What should I do?
On this thread I can read, many people were offered a free returnticket in case of downgrading. Emirates doens't want to give it to me. Only the small amount of money, no ticket.
What should I do?
Sep 17, 2013 | 2:17 pm
#97
Join Date: Jan 2012
Location: UK North
Posts: 314
Have a look at this site...
http://ec.europa.eu/transport/themes/passengers/air/
You will find the following...
EU Complaint Form for air passengers (to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)
National Enforcement Bodies The EU rules oblige Member States to nominate or create national enforcement bodies, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.
Please keep us updated.
Sep 17, 2013 | 3:03 pm
#98
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,140
If after 14 days, you have not received the money then initiate a claim in court for the 75% amount of the entire ticket cost
I would not continue trying to deal with the airline, just take it to court
Sep 18, 2013 | 12:41 am
#100
Join Date: Mar 2011
Posts: 12
Thank you for helping me.
The compensation should be 75% of the entire ticket price? Or only the DUS-DXB sector? How to calculate the sector price? The other segmenst I have flown First Class.
I live in Holland but booked my ticket on the German www.emirates.com
EK is based in Dubai.
Where should I go to court?
The compensation should be 75% of the entire ticket price? Or only the DUS-DXB sector? How to calculate the sector price? The other segmenst I have flown First Class.
I live in Holland but booked my ticket on the German www.emirates.com
EK is based in Dubai.
Where should I go to court?
Sep 18, 2013 | 12:58 am
#101
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,140
Thank you for helping me.
The compensation should be 75% of the entire ticket price? Or only the DUS-DXB sector? How to calculate the sector price? The other segmenst I have flown First Class.
I live in Holland but booked my ticket on the German www.emirates.com
EK is based in Dubai.
Where should I go to court?
The compensation should be 75% of the entire ticket price? Or only the DUS-DXB sector? How to calculate the sector price? The other segmenst I have flown First Class.
I live in Holland but booked my ticket on the German www.emirates.com
EK is based in Dubai.
Where should I go to court?
Originally Posted by EU261
Article 10
Upgrading and downgrading
.
.
2. If an operating air carrier places a passenger in a class
lower than that for which the ticket was purchased, it shall
within seven days, by the means provided for in Article 7(3),
reimburse
.
.
(c) 75 % of the price of the ticket for all flights not falling
under (a) or (b), including flights between the European
territory of the Member States and the French overseas
departments.
Upgrading and downgrading
.
.
2. If an operating air carrier places a passenger in a class
lower than that for which the ticket was purchased, it shall
within seven days, by the means provided for in Article 7(3),
reimburse
.
.
(c) 75 % of the price of the ticket for all flights not falling
under (a) or (b), including flights between the European
territory of the Member States and the French overseas
departments.
Emirates almost certainly has a registered office in the Netherlands; initiate proceedings in the Netherlands against the Emirates company in that country. In your claim to Emirates, you could include the regulation wording so that the company is aware that you do know your rights; it may encourage them to play nicely
Sep 18, 2013 | 5:02 am
#102
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
The regulation states 75% of the ticket price; there is nothing in the regulation that states anything about it being price of sector / pro-rated etc
Emirates almost certainly has a registered office in the Netherlands; initiate proceedings in the Netherlands against the Emirates company in that country. In your claim to Emirates, you could include the regulation wording so that the company is aware that you do know your rights; it may encourage them to play nicely
Emirates almost certainly has a registered office in the Netherlands; initiate proceedings in the Netherlands against the Emirates company in that country. In your claim to Emirates, you could include the regulation wording so that the company is aware that you do know your rights; it may encourage them to play nicely
The poster has lost out on F to J for one sector - she should get the cost of the J Fare to F for that sector. 75% of the ticket back is unjust enrichement - no wonder EK try to avoid paying it!
No wonder I left the compensation culture of the UK and Europe behind...
Sep 18, 2013 | 5:35 am
#103
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,140
Just given a fare difference provides no disincentive for airline to do this
Sep 18, 2013 | 5:45 am
#104
Join Date: Mar 2011
Posts: 12
I think these EU rules are over the top.
The poster has lost out on F to J for one sector - she should get the cost of the J Fare to F for that sector. 75% of the ticket back is unjust enrichement - no wonder EK try to avoid paying it!
No wonder I left the compensation culture of the UK and Europe behind...
The poster has lost out on F to J for one sector - she should get the cost of the J Fare to F for that sector. 75% of the ticket back is unjust enrichement - no wonder EK try to avoid paying it!
No wonder I left the compensation culture of the UK and Europe behind...
I was the only F passenger that flight so they changed from a 3-class 777 to a 2-class 777. A 2-class aircraft can accomodate around 80 more Y passengers. The revenue of 80 extra Y passengers is higher than 1 F passenger. For the airline I can understand but for passengers it's not fair. Even if they compensate 75% of my entire ticket, they still made huge profit according to the downgrade.
Sep 18, 2013 | 6:09 am
#105
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
I'd be happy with the cost of the difference plus miles for inconvenience.
75% is a lot that's all.
From reading previous posts on here try and get EK to pay and if not just take action, that seems to get their attention - EK can't and won't defend the claim. In this case its clear that its a breach of the rules and you can get 75% back - I still think that this compensation outweighs the loss suffered by the claimant.