Involuntary Downgrade
Jul 17, 2006 | 5:51 am
#16
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Originally Posted by roadwarriorafrica
Just got back from our trip to a fax from EK DXB office offering 2 return business class tickets to Dubai from Nairobi instead of the US$175 compensation. Great response.
Great!
Jul 16, 2012 | 6:41 am
#17
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Checking my trip this am online, my car had gone, called them & my F PRG-DXB, 19th/7 is downgraded 
, no prior notification from EK, they refuse to rebook to another airline & agents never heard of EU261.04/C/10 
This is first booking in my change from LH to EK, not a good start
, no prior notification from EK, they refuse to rebook to another airline & agents never heard of EU261.04/C/10 This is first booking in my change from LH to EK, not a good start
Jul 16, 2012 | 2:33 pm
#18
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Checking my trip this am online, my car had gone, called them & my F PRG-DXB, 19th/7 is downgraded , no prior notification from EK, they refuse to rebook to another airline & agents never heard of EU261.04/C/10
This is first booking in my change from LH to EK, not a good start
, no prior notification from EK, they refuse to rebook to another airline & agents never heard of EU261.04/C/10 This is first booking in my change from LH to EK, not a good start
Jul 16, 2012 | 2:46 pm
#19
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The flight that day seems to have been changed to an aeroplane which only has 2 classes which explains the downgrade
I *think* that the downgrade would cause this to occur but , of course, can redo the request
If the airline will not rebook, you could always cancel and rebook yourself on another airline, though it would seem that the EU regulations would apply fpr PRG-DXB
Originally Posted by zzl
If its a downgrade from F to J why would the car disappear?
If the airline will not rebook, you could always cancel and rebook yourself on another airline, though it would seem that the EU regulations would apply fpr PRG-DXB
Jul 17, 2012 | 12:08 am
#20
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The flight that day seems to have been changed to an aeroplane which only has 2 classes which explains the downgrade
I *think* that the downgrade would cause this to occur but , of course, can redo the request
If the airline will not rebook, you could always cancel and rebook yourself on another airline, though it would seem that the EU regulations would apply fpr PRG-DXB
I *think* that the downgrade would cause this to occur but , of course, can redo the request
If the airline will not rebook, you could always cancel and rebook yourself on another airline, though it would seem that the EU regulations would apply fpr PRG-DXB
If i cancel & rebook it will cost much more & it is not my fault.
EU regs most certainly apply, 75% refund from entire ticket, EK deserve no less for failing to rebook.
Jul 17, 2012 | 12:13 am
#21
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75% of entire ticket is a debateable point; I think it may also be viewed as 75% of the one way fare and where only a partial downgrade occurs ( e.g. if continuing beyond DXB ) can be another issue
I would suggest calling the UK office since they definitely are aware of EU regulations
Just to confirm, this was a paid 1st class ticket and not a ticket upgraded from business class?
Jul 17, 2012 | 12:55 am
#22
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Why the ability to rebook online disappeared, I don't know but when a booking is changed it is ime normal for existing chauffeur bookings to disappear
75% of entire ticket is a debateable point; I think it may also be viewed as 75% of the one way fare and where only a partial downgrade occurs ( e.g. if continuing beyond DXB ) can be another issue
I would suggest calling the UK office since they definitely are aware of EU regulations
Just to confirm, this was a paid 1st class ticket and not a ticket upgraded from business class?
75% of entire ticket is a debateable point; I think it may also be viewed as 75% of the one way fare and where only a partial downgrade occurs ( e.g. if continuing beyond DXB ) can be another issue
I would suggest calling the UK office since they definitely are aware of EU regulations
Just to confirm, this was a paid 1st class ticket and not a ticket upgraded from business class?
75% only off the one leg, would be no deterrent for the airline.
all the EK staff i have spoken to say their T&C permit this change of equipment & therefore downgrade
& they never rebook due to downgrades
Jul 17, 2012 | 12:59 am
#23
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I would suggest calling the UK office regarding this or you may end up having to take the airline to court to claim the money
Jul 17, 2012 | 4:24 am
#24
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75% may be no deterrent , but from some other claims I have read about the airline has only paid 75% in relation to the downgraded section; the rules seem to be slightly less than clear on what the 75% has to be of
I would suggest calling the UK office regarding this or you may end up having to take the airline to court to claim the money
I would suggest calling the UK office regarding this or you may end up having to take the airline to court to claim the money
UK CAA, legal advice line say legislation is clear, section C states 75% of the TICKET cost, should be refunded for involuntary downgrade of +3500 kms, PRG-DXB is 4,461.
You are of course correct, i may have to sue to recover this in full.
Jul 17, 2012 | 4:46 am
#25
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Whilst I wasn't involuntarily downgraded for my flight yesterday out of VIE, the aircraft was swapped to an older 77W with Skycruisers instead of the Suites. However, I was informed about this by email and phone call and they offered to re-book me on an alternative flight if I so wished but I didn't take them up on their offer as I hadn't deemed it worth delaying my trip. I am therefore surprised at the PRG office's response to this
Jul 17, 2012 | 4:52 am
#26
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Whilst I wasn't involuntarily downgraded for my flight yesterday out of VIE, the aircraft was swapped to an older 77W with Skycruisers instead of the Suites. However, I was informed about this by email and phone call and they offered to re-book me on an alternative flight if I so wished but I didn't take them up on their offer as I hadn't deemed it worth delaying my trip. I am therefore surprised at the PRG office's response to this
They will rebook me to day before or day after, due to my schedule that is not an option.
They will not rebook me to another airline or from a different location on EK, ie FRA-DXB or ZRH-DXB.
Jul 17, 2012 | 6:12 am
#27
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The re-routing option is dependent on how much you push and if they cave. I had explored an MUC re-route to the 388 but again found it too much of a hassle to be honest. Not sure why you want to travel from PRG to ZRH/FRA,. If you are inflexible to switch to a day prior or after, how can you be so flexible as to switch countries especially ZRH being quite a trek.
Jul 17, 2012 | 6:46 am
#28
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Jul 17, 2012 | 6:49 am
#29
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EK UK office could not care less
UK CAA, legal advice line say legislation is clear, section C states 75% of the TICKET cost, should be refunded for involuntary downgrade of +3500 kms, PRG-DXB is 4,461.
You are of course correct, i may have to sue to recover this in full.
UK CAA, legal advice line say legislation is clear, section C states 75% of the TICKET cost, should be refunded for involuntary downgrade of +3500 kms, PRG-DXB is 4,461.
You are of course correct, i may have to sue to recover this in full.
What matters is how the judge interprets it with part of a one way being downgraded; the legislation isn't that wonderful in clear explicit descriptions
Jul 17, 2012 | 7:00 am
#30
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No that is fair enough. My point was why would they pay another airline rather than just book him on an alternative date or do a partial refund unless it is possibly a cheaper option for EK. I am also not aware of any other direct flight to DXB of equivalent standard.