Involuntary Downgrade
Jul 17, 2012, 7:47 am
#31
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Involuntary downgrade DXB-KHI
Ok I have a scenario here as well
Flying from DXB-KHI today, when my father checked in at DXB, they informed him that he will have to be downgraded from Biz to Eco because the flight is oversold! He protested but his options were limited as he had to get back tonight.
Now as compensation, they offered him
1. AED 200-300 worth of vouchers for spending at the airport after checking in
2. A free flight coupon for DXB-KHI in Biz.
He asked the agent at the counter if the coupon was for a return flight rather than OW and he was told , Yes. Then she looked puzzled and went to ask her boss who also confirmed it was for a return flight. Now going through the fine print he feels he'll only get a OW free flight but he's not sure, the rules aren't clear on the coupon he's been given.
He sort of feels cheated as he feels lied to but is unsure what he will get
Any body had any experiences ex-DXB of being downgraded due to an oversold flight ?
Cheers
Flying from DXB-KHI today, when my father checked in at DXB, they informed him that he will have to be downgraded from Biz to Eco because the flight is oversold! He protested but his options were limited as he had to get back tonight.
Now as compensation, they offered him
1. AED 200-300 worth of vouchers for spending at the airport after checking in
2. A free flight coupon for DXB-KHI in Biz.
He asked the agent at the counter if the coupon was for a return flight rather than OW and he was told , Yes. Then she looked puzzled and went to ask her boss who also confirmed it was for a return flight. Now going through the fine print he feels he'll only get a OW free flight but he's not sure, the rules aren't clear on the coupon he's been given.
He sort of feels cheated as he feels lied to but is unsure what he will get
Any body had any experiences ex-DXB of being downgraded due to an oversold flight ?
Cheers
Jul 17, 2012, 8:07 am
#32
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I don't see why they would book you on an alternative airline if they can deliver you to your destination just in a different class of travel.
The re-routing option is dependent on how much you push and if they cave. I had explored an MUC re-route to the 388 but again found it too much of a hassle to be honest. Not sure why you want to travel from PRG to ZRH/FRA,. If you are inflexible to switch to a day prior or after, how can you be so flexible as to switch countries especially ZRH being quite a trek.
The re-routing option is dependent on how much you push and if they cave. I had explored an MUC re-route to the 388 but again found it too much of a hassle to be honest. Not sure why you want to travel from PRG to ZRH/FRA,. If you are inflexible to switch to a day prior or after, how can you be so flexible as to switch countries especially ZRH being quite a trek.
FRA & ZRH are not far from PRG, & i'm a frequent flyer
i can spare a couple of hours from my schedule to travel in the class i paid EK for, but not 24 hrs.
Jul 17, 2012, 8:12 am
#33
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Jul 17, 2012, 3:38 pm
#34
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I suspect that when EK gets the notice of the claim, they will cough up based on legislation and that you won't actually have to go to court unless there is a big disagreement in interpretation between you and EK over what the 75% is of ( full ticket cost, the one way cost, the partial one way cost )
Jul 17, 2012, 3:40 pm
#35
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Quite reasonably because Emirates is no longer able to provide that which the customer paid for ; at a minimum they should have been offering the legislated amount since it is an ex-EU journey. Of course, if there is no other 1st class option out of PRG then that option is limited
Jul 17, 2012, 3:42 pm
#36
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TO be fair, if it involves sending you business class in the wrong direction in order to get a 1st class flight back again, it wouldn't seem to make sense to offer that anyway; if there are 1st options out of PRG, then seems poor
Jul 17, 2012, 3:52 pm
#37
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I suspect that when EK gets the notice of the claim, they will cough up based on legislation and that you won't actually have to go to court unless there is a big disagreement in interpretation between you and EK over what the 75% is of ( full ticket cost, the one way cost, the partial one way cost )
Jul 17, 2012, 4:00 pm
#38
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Im pretty sure that it can be initiated there especially since the passenger lives in the UK ( according to their FT details shown ) and even though it may have been purchased starting from PRG, doesn't mean that it was sold in Prague
Jul 18, 2012, 12:45 am
#39
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Well if he ticketed online, it is considered a Prague sale. Only offline sales are credited to the selling office. It would be interesting though to see how this would pan out from a UK legislative perspective.
Jul 18, 2012, 12:48 am
#40
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I wouldn't stake someone's, who I like, life on it but my recollection is that it would be actionable in the UK
Jul 18, 2012, 10:55 am
#41
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PRG-ZRH is just a one hour hop, to connect with an F flight which is +6 made sence for me
It is necessary to demonstrate that prior to taking action i sought a way out of the problem & i did, EK were not interested
Jul 18, 2012, 1:56 pm
#42
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Jul 18, 2012, 5:39 pm
#43
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I think the way you're supposed to approach it if you're brushed off by the airline, is to initially got to the authorities in the jurisdiction where the incident happened. ie the Czech Republic equivalent of the CAA in the UK.
Jul 19, 2012, 2:49 am
#44
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My claim is in the UK where i purchased the ticket, CAA had no problem with this & after the flight they will deal with this too, i followed their advice & UK legal protocol.
Jul 19, 2012, 6:09 am
#45
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Much better than only being able to say that you phoned them or having sent a letter which they can claim not to have received